Too many bots, too few instructors: Why the long wait for driving lessons in Singapore
Ms Joylene Chen enrolled at the ComfortDelGro Driving Centre (CDC) in November 2024, thinking that she could get her licence to drive an automatic car within six months. Seven months later, the 25-year-old is still far from her goal, but not for the lack of trying.
The finance executive has managed to book only three practical lessons so far – after paying $30 to secure them using a Telegram bot, which is programmed to track available slots in CDC’s booking system.
She is not alone. Many other students have also had to resort to using
automated bots, or paying someone on Carousell, a local online marketplace, to snag the lessons.
A private driving instructor who declined to be named said his students sometimes pay the Carousellers $30 to $50 per slot out of desperation. “This is a very unhealthy practice,” he told The Straits Times.
The three driving schools here have long acknowledged the issue, and have suspended accounts found to have used bots and scripts for up to three months.
CDC said it suspended 214 errant accounts in 2024. The Singapore Safety Driving Centre (SSDC) said it did the same but declined to reveal more data.
Bukit Batok Driving Centre (BBDC) suspended 6,000 accounts last year, and another 6,500 between 2022 and 2023.
But despite their efforts, the bots are still here, there and everywhere.
A 20-year-old student told ST that he had hired an overseas programmer to build a bot not just to book his own slots, but also to offer it to others at a price.
“I charge between $50 and $70, depending on how specific my customers’ requests are,” he said, adding that he does not plan to stop this “service”, which allows him to make a four-figure sum a month.
According to lawyers ST spoke to, there are currently no legal penalties for bot builders and users.
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