No booking confirmation received. What now?

[TVaddict]

Hi all, posting to seek some advice.

I've booked a hotel stay through Agoda one week ago.

Credit card payment has already went through and been deducted.

However till now I have not received any booking confirmation from Agoda.

Have tried using their chat bot for help but it kept asking for my booking confirmation. Hence I can't proceed from there.

Tried to email to cs@agoda.com too but a reply mail from them states that this email address is not monitored and I might not get a reply.

Any advice on what other steps I can do from here?

My travel is in November 2026.

 

[Euqorab]

I suppose you done the usual check junk mail boxes and etc? Then is the booking shown in your agoda account? Or by any chance your credit card statement shows any booking reference?

Can also try calling hotel to see? Usually hotel will message you via the booking website soon after successful booking…

hope you resolve this soon because travelling next month only is putting you on tentahooks! Need to move fast and dispute credit card charges and start to make another booking (preferably refundable booking in case the original booking can be found weeks later!)

side note: why want to use agoda? I ban them even before they bully our fellow countymen via the distasteful retrenchment exercise

 

[klavier]

Cant really help for your case since as far as I know, Agoda had taken away live calls and now rely on the chatbot.

Anyway, is there any way you can try to contact the hotel? Like call or email them to ask if they have seen your booking on agoda?

Another way is to inform the credit card bank about this. They can actually reverse the charges if you can prove that the service was not performed.

 

[TVaddict]

Thanks guys. Appreciate the quick replies.

Yes have triple checked my junk box and Agoda account. No booking found.

Guess I have to call the hotel then.

 

[Euqorab]

Thanks guys. Appreciate the quick replies.

Yes have triple checked my junk box and Agoda account. No booking found.

Guess I have to call the hotel then.

Hope you can secure booking through a proper website soon

Iirc they had non existent bookings bad record also too in the past

 

[beanstalk6]

Is there a function within the app to email the hotel?

 

[dilphinus]

Click on 'My Trips' in the APP or on the website (logged in). You should see your confirmation there.

 

[TVaddict]

Guys just to update.

I have managed to find the accomodation's email contact through Google and emailed them. They have replied my room is confirmed. Phew!

Strangely the booking confirmation doesn't appear in my Agoda account.

 

[nutswonderer]

Guys just to update.

I have managed to find the accomodation's email contact through Google and emailed them. They have replied my room is confirmed. Phew!

Strangely the booking confirmation doesn't appear in my Agoda account.

Actually it sounds pretty strange. Your CC have been deducted and you don't see the booking in your Agoda account? What does your CC show as merchant/payee etc?

Is that email contact found from Google a legit email ?

 

[Andrew833]

Guys just to update.

I have managed to find the accomodation's email contact through Google and emailed them. They have replied my room is confirmed. Phew!

Strangely the booking confirmation doesn't appear in my Agoda account.

Next time try cancel your booking, see it appear or not
I have tried cancelation within the 100% refund period.

 

[TVaddict]

Actually it sounds pretty strange. Your CC have been deducted and you don't see the booking in your Agoda account? What does your CC show as merchant/payee etc?

Is that email contact found from Google a legit email ?

The CC deduction shows Agoda.com followed by the property name..

The email I found online is for the property which replied me after I sent a chaser.

An earlier email sent to cs@agoda.com is still unanswered till now.

I'm pretty much skeptical about Agoda's customer service now. It's pretty non-existent.