ntuc management gotch problem....

[spunkbrat]

that's why i find Cold Storage better than ntuc

But they assault staff, dun support…

Unfairprice user experience very poor, at some point they also shorten the card machine payment window, make their own staff run around between stations to reset the machine

 

[Hachewhussy]

Gong simi sounds like user problem

 

[mewmew]

That's because you are not using app payment.

When you scan your membership first, there's a chance certain coupons are applicable, so when you add the related items into cart, you can see the discount. When making payment, just use app payment, it will deduct accordingly, you don't need your phone for it.

moi ish using app payment, all these coupon and discount can be done at the end but staff are instructed to scan for membership first

 

[mewmew]

Gong simi sounds like user problem

u do yr own grocery ?

 

[whatheheck]

I think they follow Cold Storage. Cold Storage ask upfront for Yuu membership.
Not an issue for me.

the yuu is just scan member to issue points after purchase nia ,no payment. Aunty Lucy is you need to ready your e-vouchers or any applicable vouchers (but I guess everyone will just say select all) and lock up the app page and let you scan ,then choose pay via app.

 

[mewmew]

The normal staffed counter not after scan items then ask got member or not meh?

how long u never go, change implement for long time oreldi

 

[buttbERry]

use self check out ba

 

[mewmew]

us self check out ba

two full basket , where got so much energy

 

[buttbERry]

two full basket , where got so much energy

then no choice lor if u want people to help

 

[PrinceY]

They need to standardised especially for cashier counter one.. all along was fine but this new system really messed up the process and different cashier got different preference.. as if I know what they want..

Got one time the cashier tell me to scan first.. then next time I go the same outlet, I prep in advance and ready for the cashier to scan my app.. but the cashier refuse to scan.. she tell me 后面, I thought she meant ask me to go to the other side (u know some lazy to even pull the scanner from left side to right side).. then I move and show her again and she appear visibly frustrated and seemingly speak louder and again say 后面.. then I realised she meant at the end then scan..

 

[white_prince]

Chui mean their customer journey cui…maybe too focus on verification than troubling the customer

 

[weng0202]

of course, interact one time oreldi ish waste time, two times ish extreme wasting time

Then don't use membership lor. I don't have membership with fair price

 

[mewmew]

They need to standardised especially for cashier counter one.. all along was fine but this new system really messed up the process and different cashier got different preference.. as if I know what they want..

Got one time the cashier tell me to scan first.. then next time I go the same outlet, I prep in advance and ready for the cashier to scan my app.. but the cashier refuse to scan.. she tell me 后面, I thought she meant ask me to go to the other side (u know some lazy to even pull the scanner from left side to right side).. then I move and show her again and she appear visibly frustrated and seemingly speak louder and again say 后面.. then I realised she meant at the end then scan..

scan at the end ish correct, means she refuse the mgmt instruction, huai chiu go force her scan first

 

[mewmew]

Then don't use membership lor. I don't have membership with fair price

can save a lot, moi save $50 a month

 

[Can Or Not]

no the assisted counter

Simi is assisted counter?

 

[Geminiboy]

of course, interact one time oreldi ish waste time, two times ish extreme wasting time

What payment mode you use? Can choose pay from app also.

 

[mewmew]

Simi is assisted counter?

means got human staff stationed to help u scan and pack

 

[weng0202]

can save a lot, moi save $50 a month

I don't buy much grocery so don't see a point in membership. Ntuc also not cheap

 

[mewmew]

What payment mode you use? Can choose pay from app also.

moi is using app payment, unhappy abt them asking chiu to scan membership before they finish scanning item

 

[Can Or Not]

means got human staff stationed to help u scan and pack

Oh… means the normal cashier?
Or the Sheng Siong one