OCBC Titanium Mastercard

[Trazora]

When will the 9x points bonus be in? Just tried mobile payments but only 1x

by end of next calendar month

 

[vishnusux]

Did everyone receive the 10X rewards for mobile payments for the month of March? Somehow I wasn't credited those points

 

[Trazora]

Did everyone receive the 10X rewards for mobile payments for the month of March? Somehow I wasn't credited those points

If confirm it is eligible spend can call to check

 

[elnewbie]

What device did u use ? Samsung Pay??

Did everyone receive the 10X rewards for mobile payments for the month of March? Somehow I wasn't credited those points

 

[vishnusux]

What device did u use ? Samsung Pay??

Yeah Samsung pay

 

[elnewbie]

If you read several of the earlier messages in this thread, there's a known issue with SamsungPay. Just call in to OCBC to complain and they will award the 9X points in the next cycle.

Yeah Samsung pay

 

[vishnusux]

If you read several of the earlier messages in this thread, there's a known issue with SamsungPay. Just call in to OCBC to complain and they will award the 9X points in the next cycle.

Thanks! So I tried to call them and this Filipino CSO told me that the transactions have to fall under the eligible MCCs even if they were mobile payments... They should really hire people who actually understand their own products and promotions...

 

[nikoflame]

Did everyone receive the 10X rewards for mobile payments for the month of March? Somehow I wasn't credited those points

had the same issue with apple pay. called them in and they said they will check and update me again only next week.

 

[elnewbie]

That's complete BS. You should refer them to the T&C again.

Thanks! So I tried to call them and this Filipino CSO told me that the transactions have to fall under the eligible MCCs even if they were mobile payments... They should really hire people who actually understand their own products and promotions...

 

[czheyuan]

had the same issue with apple pay. called them in and they said they will check and update me again only next week.

I am having this same issue as well, including for the "Personal Care" category where I had bought things from Guardian. All my apple pay transactions and personal care transactions didn't get 10x.

Thanks! So I tried to call them and this Filipino CSO told me that the transactions have to fall under the eligible MCCs even if they were mobile payments... They should really hire people who actually understand their own products and promotions...

They told me the same thing too. I actually had to spend 30mins explaining what the 10x mean instead of them explaining to me. She went to check with her bosses who also said the same thing. I even had to tell them to look at past few months statements which I had no issue getting 10x for mobile payments but they say no such thing OCBC CSO is really cmi now.

 

[vishnusux]

I am having this same issue as well, including for the "Personal Care" category where I had bought things from Guardian. All my apple pay transactions and personal care transactions didn't get 10x.



They told me the same thing too. I actually had to spend 30mins explaining what the 10x mean instead of them explaining to me. She went to check with her bosses who also said the same thing. I even had to tell them to look at past few months statements which I had no issue getting 10x for mobile payments but they say no such thing OCBC CSO is really cmi now.

Yeah after all that nonsense about transparency in advertising, they're giving us this kind of explanation. Lost faith in OCBC

 

[OCBC Bank]

Hi all,

We would like to clarify that the Titanium Rewards card will entitle cardholders to 10X Rewards for transactions that falls under the MCC as stated in the T&Cs (https://www.ocbc.com/assets/pdf/cards/titanium_rewards_credit_card-terms-conditions.pdf?rand=1)

Till 30th September 2017, cardholders will also be eligible to 10X Rewards for:

- Transactions made at Personal Care retail establishments under "MCC 5912: Drug Stores and Pharmacies"

- Mobile Payments (Apple Pay, Samsung Pay, Android Pay)
Transactions that are entitled to 10X Rewards for its' MCC categorisation will not be entitled to the 10X Rewards for mobile payments.

We apologise for the misinformation given when some of you called in to speak to our service executives.

Should you require further clarification, please drop us a PM with your query, as well as your contact details.

Thank you.

^DG

 

[laurent_rio]

Yeah after all that nonsense about transparency in advertising, they're giving us this kind of explanation. Lost faith in OCBC

Why you all risk yourself with all of OCBC things when there are card outside that give similar benefit without problems.

 

[swordspirit]

Hi all,

We would like to clarify that the Titanium Rewards card will entitle cardholders to 10X Rewards for transactions that falls under the MCC as stated in the T&Cs (https://www.ocbc.com/assets/pdf/cards/titanium_rewards_credit_card-terms-conditions.pdf?rand=1)

Till 30th September 2017, cardholders will also be eligible to 10X Rewards for:

- Transactions made at Personal Care retail establishments under "MCC 5912: Drug Stores and Pharmacies"

- Mobile Payments (Apple Pay, Samsung Pay, Android Pay)
Transactions that are entitled to 10X Rewards for its' MCC categorisation will not be entitled to the 10X Rewards for mobile payments.

We apologise for the misinformation given when some of you called in to speak to our service executives.

Should you require further clarification, please drop us a PM with your query, as well as your contact details.

Thank you.

^DG

Hi. I guess people here are quite clear that mobile payments (samsung pay, apple pay) qualify for 10x rewards points. Problem is the system is not auto crediting the additional 9x rewards points and need to call in to chase for it. Further, the CSOs appears to be clueless about this.

What is the action that OCBC going to do? auto credit the rewards points or we still need to individually call in for it? What about those people who dont check their statements?

 

[vince123123]

just speaking about banks in general. that's one of the problems - when customer make mistake (late in payment), customer have to pay interest. when bank make mistake, nothing happens until customer does something. even then, still could be nothing happening.

i suppose however some banks are willing to waive interest charges in cases of genuine oversight so perhaps customers can be more accommodating as part of give and take. But for those banks who do not...hmmmm...

in summary, inequality in bargaining position puts onus of everything on the customer.

auto credit the rewards points or we still need to individually call in for it? What about those people who dont check their statements?

 

[mojojoel]

Yea, OCBC's CSO for credit card issues really CMI.

Missing points, said will investigate and call back, nada.

 

[elnewbie]

Hi OCBC

The issue here is that many of us are not getting the bonus points at the end of the 2nd month for all SamsungPay transactions.

Every month I have to call in to complain about not getting bonus points for the previous month's SamsungPay transactions.

Can you imagine how much time is wasted by everyone (customers and CSO) to have these missing points credited ?

Wouldn't fixing this system issue be a much more efficient solution ?

Hi all,

We would like to clarify that the Titanium Rewards card will entitle cardholders to 10X Rewards for transactions that falls under the MCC as stated in the T&Cs (https://www.ocbc.com/assets/pdf/cards/titanium_rewards_credit_card-terms-conditions.pdf?rand=1)

Till 30th September 2017, cardholders will also be eligible to 10X Rewards for:

- Transactions made at Personal Care retail establishments under "MCC 5912: Drug Stores and Pharmacies"

- Mobile Payments (Apple Pay, Samsung Pay, Android Pay)
Transactions that are entitled to 10X Rewards for its' MCC categorisation will not be entitled to the 10X Rewards for mobile payments.

We apologise for the misinformation given when some of you called in to speak to our service executives.

Should you require further clarification, please drop us a PM with your query, as well as your contact details.

Thank you.

^DG

 

[leogeo]

i don't think it is only samsung pay that was affected. my txns on apple pay for the month of Mar only got me '1092 adjusted pts' when I should have been expecting 2664 pts. Not sure how the 1092 was derived - it is not even divisble by 9

 

[leogeo]

by the way, the bonus pts are awarded based on txn month spend right? So if I made the txn on 1 Mar (even though it appeared in my Feb statement), the bonus pts should be awarded by end Apr?

 

[leogeo]

Hi. I guess people here are quite clear that mobile payments (samsung pay, apple pay) qualify for 10x rewards points. Problem is the system is not auto crediting the additional 9x rewards points and need to call in to chase for it. Further, the CSOs appears to be clueless about this.

What is the action that OCBC going to do? auto credit the rewards points or we still need to individually call in for it? What about those people who dont check their statements?

i'm on the phone with their CSO now and he seems clueless about my query on missing bonus pts.

he says that the MCC for my Mar-17 mobile payments do not fall within the eligible MCC list.

I see a 7058 prefixed to all my mobile (apple pay) txns in my statement. I presume txns with this prefix are all eligible for the 9x bonus pts because my pts were all awarded correctly for spend in Feb.

I suppose many others are facing this same issue?