OCBC Titanium Mastercard

[slytzen]

Agreed. However, the good experience was only with those managing the OCBC communications in HWZ. While those CSO on hotline was relatively friendly, they do not seem to be aware of the card benefits and qualifying merchants.

With my call made 2 days ago, the CSO did not even know Personal Care was a qualifying category and insisted it was never a qualifying category hence resulting in Guardian transaction not being awarded 10x. I had to explain to her instead and this is still a follow-up case as of now.

Yes, I went through the same thing. I had to educate the CSO and refer her to the various clauses in the T&Cs. The calls back and forth lasted maybe 2-3 weeks. This happened a few months back.

I recall very clearly when she ran me through the transactions that were awarded bonus OCBC$, Guardian was specifically mentioned as one of the transactions that was not awarded the bonus points. At that time, I used Apple Pay at Guardian, so I thought that points will not be awarded for mobile payments (Apple Pay, Samsung Pay, etc.) made at Guardian (see my previous post asking OCBC for clarification on the T&Cs). Thereon-after, I always swipe the card at Guardian. However, I never bothered to check if it was awarded bonus points as the previous experience with the CSO almost drove me up the wall.. not worth my time, effort and health.

Seeing that OCBC is proactive on HWZ answering questions, I thought this would be the best way of clarifying if Guardian is included under transactions that qualify for 10 OCBC$

 

[OCBC Bank]

Kudos to ocbc for following up. I also have good experience with them regarding gain city purchase. Will continue to use this card.

Thanks for the support, Bigfoot! Appreciate it

^DG

 

[OCBC Bank]

Yes, I went through the same thing. I had to educate the CSO and refer her to the various clauses in the T&Cs. The calls back and forth lasted maybe 2-3 weeks. This happened a few months back.

I recall very clearly when she ran me through the transactions that were awarded bonus OCBC$, Guardian was specifically mentioned as one of the transactions that was not awarded the bonus points. At that time, I used Apple Pay at Guardian, so I thought that points will not be awarded for mobile payments (Apple Pay, Samsung Pay, etc.) made at Guardian (see my previous post asking OCBC for clarification on the T&Cs). Thereon-after, I always swipe the card at Guardian. However, I never bothered to check if it was awarded bonus points as the previous experience with the CSO almost drove me up the wall.. not worth my time, effort and health.

Seeing that OCBC is proactive on HWZ answering questions, I thought this would be the best way of clarifying if Guardian is included under transactions that qualify for 10 OCBC$

Hi slytzen,

We note that you had spoken with our service executive over the weekend, and she is currently assisting you with the case.

We will follow up with her as well.

Thank you.

^DG

 

[OCBC Bank]

Agreed. However, the good experience was only with those managing the OCBC communications in HWZ. While those CSO on hotline was relatively friendly, they do not seem to be aware of the card benefits and qualifying merchants.

With my call made 2 days ago, the CSO did not even know Personal Care was a qualifying category and insisted it was never a qualifying category hence resulting in Guardian transaction not being awarded 10x. I had to explain to her instead and this is still a follow-up case as of now.



Hi WX,

Thanks for the response.

I have already called two weeks back and the CSO called back last wednesday to say the Qoo10 purchase would be credited within 3 working days but it was not done. Similarly, I made a call two days ago on Guardian transaction not being awarded 10x and they are still checking if it is qualifying. Hope this gets resolved. You may PM me instead.

Thanks!

Hi czheyuan,

We understand that our service executive is currently looking into the matter. We will follow up with her on the case, and will get in touch at the soonest.

^DG

 

[OCBC Bank]

That's nice but cannot help wondering why Qoo10 is just added to the list when it should have been eligible for 10x points early based on your post 1 month ago. http://forums.hardwarezone.com.sg/110139137-post409.html

Suggest u do a check to make sure all the merchants confirmed are included in the list.

Hi Trazora,

Thank you for your feedback, we would be looking into it and ensure that the awarding is done.

In the meantime, should you not receive the bonus OCBC$, please do drop us a PM, and we will look into it.

^DG

 

[czheyuan]

Hi czheyuan,

We understand that our service executive is currently looking into the matter. We will follow up with her on the case, and will get in touch at the soonest.

^DG

Thanks DG. She has gotten back to me on this.

 

[zIpdIsK]

Is iherbs qualified for 10x ?

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[OCBC Bank]

Is iherbs qualified for 10x ?

Posted with iPhone HardwareZone Forums app

Hi zIpdIsK,

Purchases on iHerbs are not eligible for 10X OCBC$.

^DG

 

[junwei87]

What about Courts online? Does it qualify for 10X?

 

[benlau1]

A bit wary of this card... if I shop at ezbuy for 6 times in a month, will OCBC suddenly say my transactions are recurring and then deny me of 10X points?

Once bitten twice shy... haha

Anyone has experiences in this area?

 

[zIpdIsK]

Is shilla duty free considers 10X

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[AMD_FREAK]

Is shilla duty free considers 10X

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If you have Citibank Rewards CC, it has 10X!

 

[zIpdIsK]

The visa or the MasterCard version bro ? Thanks for replying !

If you have Citibank Rewards CC, it has 10X!

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[AMD_FREAK]

The visa or the MasterCard version bro ? Thanks for replying !

Posted with iPhone HardwareZone Forums app

Im using the visa version

 

[zIpdIsK]

Thank you .

Im using the visa version

Posted with iPhone HardwareZone Forums app

 

[laurent_rio]

Hi OCBC,

I just buy Samsung phone on GE Network/Samsung store, i believe it should get 10x, right ? Can you confirm ,OCBC ?

 

[zIpdIsK]

Suddenly I feel I am so mountain turtle ... I didn’t know Apple Pay can swipe above $100 . Just Apple paid $133 . Lol

So nice . 133 can 10X . Hahaha

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[burningno]

Hi OCBC,

Does Sze Sze Tailor qualify for 10x OCBC$?

 

[pikachewy]

Hi,

Which of the following merchants qualify for the 10x OCBC$ when i use the titanium card?

1. BEST
2. Harvey Norman
3. Gain City
4. Courts
5. Challenger

 

[OCBC Bank]

What about Courts online? Does it qualify for 10X?

Hi junwei87,

Eligible purchase (say Electronics) at Courts will be eligible for 10X OCBC$. If you did not receive the bonus OCBC$, please do drop us a PM. We will arrange for our service executive to call and check on it.

^DG