ngch0065
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hi.. anyone got similar expereience? order wrong colour from fp.com and they havent reply ur email to change?
received wrong sizes 2 times so far. they will refund the return postage to you, dont worry. use registered air mail will be safe enough.
Good Afternoon,
Thank you for your email. I apologise if you have experienced problems with your purchase.
Please send the incorrect item using the post office or equivalent service (not a courier) directly to the following address. From here we will either issue an exchange. For your safety, we recommend you use a recorded delivery service and keep the proof of postage.
Fred Perry Ltd
Returns Department
Fred Perry (DHL)
Hermitage Lane
Barming
ME20 7PX
UK
PLEASE NOTE
If you are returning a faulty/incorrectly sent item we will refund back the returning postal costs incurred as long as you follow our procedure by using the post office or equivalent service.
If you are returning for any other reason the postage cost for returning these items is not refunded.
You will need to pay the return postage (and any customs or duty charges if applicable). Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
Kind Regards
Caitlin
