[Official] iPhone 7 (Plus) Discussions

[metamofia89]

I don't think we all are abusing the system anyway. We paid $1000 plus to enjoy the phone and use it to its full potential, not going into rooms with no noise and keep placing the phone against the ears to look for a specific sound. Because that's ridiculous.

 

[dawntime]

yours got escalate to senior advisor?

 

[metamofia89]

Not too sure about the designation of the people I spoke to. Mine went from online CSO, a phone call appointment with an agent, then to a product specialist.

Yours?

 

[*adiBOY]

Come on guys! You should know how Apple works now. There will be no repair for the hissing issue as it came from the CPU. When they say repair, it's means replacement and it's a refurbished unit for sure.

You guys can request for Express Replacemrnt program since it is covered under warranty. No need AppleCare+.

 

[dawntime]

Not too sure about the designation of the people I spoke to. Mine went from online CSO, a phone call appointment with an agent, then to a product specialist.

Yours?

first level CSO and then escalate to senior... couple of times alr...
phone call with an agent????

 

[metamofia89]

first level CSO and then escalate to senior... couple of times alr...
phone call with an agent????

Yeah the online CSO book a phone call appointment which I had earlier today in the morning.

What's your outcome?

 

[metamofia89]

Come on guys! You should know how Apple works now. There will be no repair for the hissing issue as it came from the CPU. When they say repair, it's means replacement and it's a refurbished unit for sure.

You guys can request for Express Replacemrnt program since it is covered under warranty. No need AppleCare+.

I was annoyed because they tip-toe around my issue and I had to explain to them the problem without simply mentioning hissgate lol.

Yeah I was told about the ERS thing but I guess we need to post our item all the way to US? That's what the specialist said to me. I said I rather do it in an authorized partner since we got no Apple Store.

 

[dawntime]

Yeah the online CSO book a phone call appointment which I had earlier today in the morning.

What's your outcome?

keep on telling me send to service center for repair but not guaranteed... fug i am not going to waste my hours there like this...

 

[*adiBOY]

I was annoyed because they tip-toe around my issue and I had to explain to them the problem without simply mentioning hissgate lol.

Yeah I was told about the ERS thing but I guess we need to post our item all the way to US? That's what the specialist said to me. I said I rather do it in an authorized partner since we got no Apple Store.

With ERS, you don't have to. They'll send you a replacement unit within 3 days along with a DHL return ticket. You put your faulty unit into the box (that comes with the replacement unit) and sealed it into the envelope. Next, just all DHL and fix a date and time for collection. They will come and collect from you within a day or two. It will be returned to the Singapore HQ. It's that simple.

 

[metamofia89]

With ERS, you don't have to. They'll send you a replacement unit within 3 days along with a DHL return ticket. You put your faulty unit into the box (that comes with the replacement unit) and sealed it into the envelope. Next, just all DHL and fix a date and time for collection. They will come and collect from you within a day or two. It will be returned to the Singapore HQ. It's that simple.

Just to check, don't need to have AppleCare+ for this? How to arrange for ERS anyway?

 

[*adiBOY]

Just to check, don't need to have AppleCare+ for this? How to arrange for ERS anyway?

It is stated clearly on the site that under warranty or with an AppleCare+, you can request for ERS for most issues. Just tell them you want to use ERS and got no time to head down to the service centre.

Google Apple Replacement Service for more info.

 

[metamofia89]

It is stated clearly on the site that under warranty or with an AppleCare+, you can request for ERS for most issues. Just tell them you want to use ERS and got no time to head down to the service centre.

Google Apple Replacement Service for more info.

Alright thanks man. But not too sure about the pricing listed on the website. Like they will hold an amount from your CC in case of late return/unable to repair and etc. I will keep this option open and contact the CSO if needed. Thanks.

 

[dawntime]

i think i damn suay...

CSO keep tell me bring to service center and say cannot guarantee exchange wtf

 

[metamofia89]

i think i damn suay...

CSO keep tell me bring to service center and say cannot guarantee exchange wtf

Yours is bought from telco or Apple Store online?

 

[dawntime]

Yours is bought from telco or Apple Store online?

online store

 

[zXioNGz]

Wah after reading your all comments, I'm having 2nd thoughts whether to exchange now or not.... Dilemma haha

 

[aw1007]

Got my set changed this morning .Sadly to say the hissing sound still exist and is even worst than my previous set.I think I will just wait till the next batch arrive.

 

[dawntime]

Got my set changed this morning .Sadly to say the hissing sound still exist and is even worst than my previous set.I think I will just wait till the next batch arrive.

how was your exchange process like?

walk in to service center?
case number quote?

 

[manofsorrows]

Aiyo change also problem, dont change also problem...every generation come out got some gate issue. 6 was bend gate 6S was chip gate (samsung vs tsmc) and now hisssssssssss

Which brings me, this year we not checking what kinda chip is in there ?

 7黑  HardwareZone Forums app

 

[metamofia89]

Got my set changed this morning .Sadly to say the hissing sound still exist and is even worst than my previous set.I think I will just wait till the next batch arrive.

But did they acknowledge the hiss?

I wonder can make noise and get full refund or not.