Warocks
Supremacy Member
- Joined
- Oct 20, 2013
- Messages
- 6,235
- Reaction score
- 1,286
Summary: GOMO by Singtel Discussion Thread (2019–2026)
Launch & Early Issues (2019)
- GOMO launched as Singtel's digital sub-brand offering $20/20GB SIM-only no-contract plans.
- Major early complaints: billing started on sign-up date (not delivery/activation), causing users to pay for unused days during delivery/porting delays (later extended to 35-day first cycle to compensate).
- No VoLTE, no roaming voice/SMS (data roaming only), no 1800-number calls (later fixed), no iMessage/FaceTime (later fixed), no MMS, confusion over prepaid vs. postpaid classification (uses Singtel prepaid "hicard" APN/billing system despite being marketed as postpaid).
- Customer service was chat-only (no hotline/retail shops), widely criticized as slow and unhelpful.
- Thread was even retitled from "PSA: do not sign up for GOMO" to a neutral title as service improved.
Ongoing Technical Characteristics
- Speed capping: For years GOMO was capped around 75Mbps (later removed/loosened, then reports of "no cap" but still generally lower priority than direct Singtel lines).
- Network priority: Widely believed (and later confirmed via QCI-value comparisons) that GOMO/Singtel MVNOs share the same lower priority tier as other Singtel-network MVNOs (Zym, Zero1, Vivifi, CMLink), below full Singtel postpaid plans — causing congestion/"airplane mode" symptoms in crowded areas, MRT tunnels, and peak hours.
- VoLTE: Rolled out inconsistently starting ~2021-2022, sometimes appearing/disappearing.
- 5G: Launched 2022 as 5G NSA (not standalone), branded "5G+" from 2025; true 5G SA rollout began appearing around Feb 2026 following IMDA's mandated NSA shutdown (originally end-2025, later extended), requiring SIM/eSIM replacement (free for a period, then chargeable).
- Roaming: data-only (no incoming/outgoing calls or outgoing SMS while roaming) — a persistent pain point vs. competitors like SIMBA/Eight/M1 Maxx which added free voice roaming.
- Roaming data deduction bugs reported (2024-2025): usage deducted from Worldwide/global pool before country-specific allowances like Malaysia data, contrary to expected logic; unresolved for extended periods despite feedback.
Pricing & Promotions Pattern
- Consistent theme: aggressive promotions for new sign-ups/port-ins (extra data, discounted first months) while existing customers often got worse deals, had to actively hunt for SMS voucher codes, or port out and back in ("telco hopping") to access better plans.
- Introduced a "Data Bank" (rollover/banking of unused data) around 2022, which was periodically changed, capped, paused, and eventually replaced (Dec 2025) with a "GB coin" reward system — seen by many as a downgrade since data could no longer simply be banked/rolled over.
- Over the years, base plans grew from 20GB/$20 to hundreds of GB with added roaming (MITTA/Asia/Worldwide packs), student/senior-specific plans (e.g., $6 Senior 5G+ plan from 2026), and eventually GOMO Broadband and Business plans (2026), plus a first physical retail store (Our Tampines Hub, July 2026).
Recurring Complaints Throughout
- Slow/unresponsive customer service (chatbot "Zenmo," long waits, inconsistent answers).
- Port-in/port-out friction, especially converting prepaid-to-postpaid or porting between Singtel-owned brands.
- Data/SMS/OTP delays or failures after porting.
- Existing customers not automatically upgraded to better plans (unlike competitors Giga/Zym who auto-upgraded).
- Comparisons constantly made against other Singtel MVNOs (Zym, Zero1, Vivifi, CMLink, Singtel hi!) and rival networks (SIMBA, M1 Maxx, Eight/StarHub), with GOMO often seen as pricier for similar or fewer benefits, though generally regarded as reliable given it's on Singtel's core network.
Overall Sentiment Arc
- 2019: Highly negative launch (billing/activation issues).
- 2020–2023: Gradual improvement, became a popular value option; frequent promos made it attractive versus M1/StarHub.
- 2023–2025: Growing frustration with speed throttling, poor loyalty treatment, roaming logic bugs, and competition from cheaper/better Singtel MVNOs.
- 2025–2026: Transition to 5G SA, new pricing tiers, revamped app, and Data Bank overhaul, with mixed reception — still an active, keenly discussed budget-conscious tenant of Singtel's ecosystem.
