Official Xperia Z Thread

[teh__o]

Tomorrow i go call again

If not just go down like you said

 

[Oinkize]

Wow! You're really into this, huh!!

I am helping to lighten up the mood here...

 

[kenchi]

or might as well ask them to give u a new or reburfished set

and sell off in the end and look for a better brand to support
see this crap from our local sony mobile support is like no improvement
its time they change the company to a better out-scource

last time when they stil under SE still ok
and now after sony then seem like they cut cost by alot and scaled down their mobile dept too

 

[DoraemonBoi]

or might as well ask them to give u a new or reburfished set

and sell off in the end and look for a better brand to support
see this crap from our local sony mobile support is like no improvement
its time they change the company to a better out-scource

last time when they stil under SE still ok
and now after sony then seem like they cut cost by alot and scaled down their mobile dept too

I won't say Sony support sucks, but I would say Sony Mobile support sucks.

 

[DoraemonBoi]

called again, they say they will ask the service center and update me tomorrow morning same sh1t again.

 

[kenchi]

I won't say Sony support sucks, but I would say Sony Mobile support sucks.

yea this is what i mean
local sony for mobile dept cmi
but their others product like camera laptop still quite good

it used to be good

 

[kenchi]

called again, they say they will ask the service center and update me tomorrow morning same sh1t again.

standard SOP
reply like a bot their cso reply

 

[DoraemonBoi]

yea this is what i mean
local sony for mobile dept cmi
but their others product like camera laptop still quite good

it used to be good

Today, i called them. To my surprise, I don't have to wait too long for their CSO to pick up my call. So I can say that there is a small improvement.

 

[kenchi]

Today, i called them. To my surprise, I don't have to wait too long for their CSO to pick up my call. So I can say that there is a small improvement.

notcolleted means still no improvement to me


but no ETA ?

 

[kenchi]

wow u become famous


Sony Xperia Z Users Report Dust Particles in Camera Lens - HardwareZone.com.sg

 

[DoraemonBoi]

notcolleted means still no improvement to me


but no ETA ?

Nope, she only say that they will give me a call tomorrow morning.

 

[DoraemonBoi]

wow u become famous


Sony Xperia Z Users Report Dust Particles in Camera Lens - HardwareZone.com.sg

I think that those black spot is the dead pixel. Looking at the amount of parts that is being replace, I think it will take a month for them to repair my phone.

 

[havetobuy]

sony mobile servicing done by wealthpoint? WEALTH POINT HOLDINGS PTE LTD Bishan Place Singapore, Telecommunication Equipment 1, Search Result for WEALTH POINT HOLDINGS PTE LTD - STDirectory.

is that 69holdings i see there?

Other Sony products also is not sony repair, their service centre now is under SMSinfocomm.

They outsource their servicing to third party.

You cannot blame Sony for the poor aftersales service. You can only ask them why they don't do the servicing themselves.

 

[kenchi]

I think that those black spot is the dead pixel. Looking at the amount of parts that is being replace, I think it will take a month for them to repair my phone.

they can go easy way replace whole part but from the looks they cant do it or stll waiting for part from somewhere so as in took them so long
example i RMA my mobo need take 3mths from taiwan as no stock locally

in the end i go get a new mobo

 

[N3wXTyp3]

aiyo cham la

 

[DoraemonBoi]

so we can say that the third party they outsource to is not very efficient with their servicing?

 

[darknez]

sony mobile servicing done by wealthpoint? WEALTH POINT HOLDINGS PTE LTD Bishan Place Singapore, Telecommunication Equipment 1, Search Result for WEALTH POINT HOLDINGS PTE LTD - STDirectory.

is that 69holdings i see there?

Other Sony products also is not sony repair, their service centre now is under SMSinfocomm.

They outsource their servicing to third party.

You cannot blame Sony for the poor aftersales service. You can only ask them why they don't do the servicing themselves.

Sony Mobile's servicing centre is definitely run by 69 Holdings

 

[qwertyas38]

Sony Mobile's servicing centre is definitely run by 69 Holdings

Less than a yr? They change few mths ago right? Start was still ok, then later mths service drop. Back to sq, so Sony Mobile support still suck. cos they still dun learn, write to them they just forward to 69 Holdings. Call them they said need refer back to sony, they dun have proper SOP? Can't handle just do 1 to 1 exchange la! spoiled ones send back to china la!

 

[darknez]

Come on! What do you expect? They need to squeeze every cent out of the contracts they have with Sony.

 

[dreamz13]

This has really become a service centre thread.