Shipping
Ship within 7 days. If you cannot wait, then please seek elsewhere so please do not ask when you will receive if you order. Recently, we have been overflowed with a lot of orders and we need slightly more time to deliver an order.
Delivery
TAQBIN will be the courier delivering to you. We update the tracking number 1-2 days in advance before shipping as we have plenty of orders to prepare. So once shipment arrives, we will just pick and pack the items and ship it out for delivery. So please be patient. Our promise to you will be to ship within 7 days. So far, we have manage to have them shipped earlier.
Ship means Shipment leaves For Delivery. You will receive the item within 1-2 days (Mon-Sun). If you have special timing request, please indicate in MEMO. The timings available are 9am-12pm, 2pm-5pm, 5pm-8pm.
Warranty
If you get from us, you get local seller support for warranty claims. We provide you with 90 days warranty - all expenses paid to ship it back to ONEPLUS to repair. Warranty is against manufacturer defects and please, if you drop your phone in the toilet bowl or you went swimming with your phone, please do not send it for warranty claim. IF oneplus shows a liquid damage report, you will be charged a fee from us for wasting our shipping fees and time. Other than that, we promise you excellent unmatched support should there be any problem with your phone within 90 days. After 90 days, if you need warranty support, just contact us and we will help you send it back for a small fee of just $50 (All expenses). Please also note that we are unable to provide you support for software issues such as Cyanogenmod itself. Please seek oneplus forum help if its a software issue.
Service Report by OnePlus will be provided when the repair returns.
We provide 7days 1:1 exchange only on a case to case basis. If your screen is yellowish (commonly reported problem) and you feel its a problem, we will send it back to ONEPLUS for you.
Attitude
While we do our best to provide excellent service, we too expect customers / interested buyers to ask a question politely. We reply the same way as you ask a question. If you want to get angry about a missed delivery then we won't bother to reply because it is totally out of our control. Delivery is handled by TAQBIN, what we can do will be to call them to chase them for the delivery. Just ask us politely. We apologize for the delay but it does happen occassionally. Those who have dealt with us knows that our support has always been excellent, so treat us nicely and we will do the same.