Opennet Issue

[wanaka100]

Today I was told by Viewqwest that my fiber installation cancel due to openNet issue they need to re-schedule. Is this a very common thing for Fiber installation?

 

[maylyn]

First FTP port or second FTP port? It's very common for these to happen for second FTP port activation, as for first FTP port, OpenNet should have already activated it when they are doing the installation @ your premises. You should have a copy of the OpenNet completion form with the various readings indicated isn't it?

Just wait for VQ to get back to you, they are good @ chasing and following up with OpenNet

 

[wanaka100]

first port as this is the first fiber internet.

 

[wanaka100]

I don't recall opennet show me any reading

 

[baldie]

Same here for me today. Singtel called me and informed abt the appt cancellation due to some "technical issues" on OpenNet's part; the caller had no idea what was the cause.

I asked for next appt date, Singtel says not definitive but may be within a month.

Geez, i thought opennet had already resolved their "issues"?

 

[maylyn]

You guys missed out the initial free OpenNet installation or didn't take it up?

 

[aLeX84]

I missed the initial free offer and just had my TP installation today - the OpenNet team came 2 hours earlier well better earlier than never The showed me a long list of households he had to attend to for the day. I don't think it's technical problems they're facing - I bet it's more of a manpower issue

Make sure the OpenNet team does their checks properly on the fibre at the TP - you're supposed to see a red light emitting on the floor from the fibre and the signal through the meter they use for checks should be in the 1600s range.

 

[baldie]

You guys missed out the initial free OpenNet installation or didn't take it up?

hi maylyn,

my TP is nicely in one corner of my home, waited for years (well, 2 to be precise) and when opennet indicated that my block is up and running, and can approach ISPs, i went to Singtel to sign ......

 

[ahtea]

Today I was told by Viewqwest that my fiber installation cancel due to openNet issue they need to re-schedule. Is this a very common thing for Fiber installation?

Yes, very common. I got it.

 

[ahtea]

Same here for me today. Singtel called me and informed abt the appt cancellation due to some "technical issues" on OpenNet's part; the caller had no idea what was the cause.

I asked for next appt date, Singtel says not definitive but may be within a month.

Geez, i thought opennet had already resolved their "issues"?

Same for my case, SingTel called to inform me of the delay. But for my case, they cannot give an exact date thus, I played safe, cancelled the installation of their fibre services. Got all the charges waived off.

 

[maylyn]

hi maylyn,

my TP is nicely in one corner of my home, waited for years (well, 2 to be precise) and when opennet indicated that my block is up and running, and can approach ISPs, i went to Singtel to sign ......

If that's the case, didn't OpenNet installers give you their OpenNet installation form to sign and give you a copy? and is there any remarks?

Your case is like OpenNet just came down to install the FTP without port activation

 

[MarcAllReadyFibre]

Hi
Anyone have received their OpenNet Letter stating their first pass Termination Point installation?

 

[wanaka100]

dont think so. Anyway look like OpenNET is a lousy company with lot of complaint. Just look at their facebook you will know what I mean

 

[ahtea]

dont think so. Anyway look like OpenNET is a lousy company with lot of complaint. Just look at their facebook you will know what I mean

Apparently it is not only the consumers are complaining. Even the Telcos are complaining. But it is just the case that, no one is doing anything to act on this screw up.

 

[Jerryqtk]

Apparently it is not only the consumers are complaining. Even the Telcos are complaining. But it is just the case that, no one is doing anything to act on this screw up.

Go have a look whose are the shareholders n you will know why its screw up n no actual action taken

 

[chaicka]

I missed the initial free offer and just had my TP installation today - the OpenNet team came 2 hours earlier well better earlier than never The showed me a long list of households he had to attend to for the day. I don't think it's technical problems they're facing - I bet it's more of a manpower issue

Make sure the OpenNet team does their checks properly on the fibre at the TP - you're supposed to see a red light emitting on the floor from the fibre and the signal through the meter they use for checks should be in the 1600s range.

It is multi-magnitude - operational screw-ups, sub-par technical staffs (or even unskilled foreign labour of those contractors), management's attitude and determination.

In short, just look at who are the shareholders, who forms up the management, who are the ones contracted to do actual deployment, and how well are the operational processes put in place, the contractual agreement clauses, etc.

If the core objective of entire roll-out is all about $$$, do you think there will be quality?

Just to add on - REMEMBER to ensure that the foreign worker doing the testing and meter readings also snap photos of it. From what I understand, that's the new protocol process since last year, after all the media coverage and the complains (probably even the forum thread here in HWZ exposing some of the malpractices on the ground since no supervisory from anybody - not contractor, not OpenNet, not IDA just plain foreign workers install and wait on lobby or sleep at void deck waiting to be pick up from their supervisor who has run to other place). Snap your own if you want to play safe to have evidence to rebut OpenNet if later on signal poor or unable to activate any fiber broadband.

 

[wanaka100]

IDA should fine OpenNet for any new point activation failure. 10,000 per incident to make it serious.

 

[chaicka]

IDA should fine OpenNet for any new point activation failure. 10,000 per incident to make it serious.

Hahahahahaha... You think too highly of IDA... Besides, fine them $10,000 per incident = pass on the cost to consumers on way or another.

That's how much our pro-business policies and practices have eroded away the balance and consumer-rights/protections (if there is any to start with at all. Even India has better consumer-rights than us).

 

[ahtea]

Go have a look whose are the shareholders n you will know why its screw up n no actual action taken

Yea, I am aware who are the shareholders running the show for OpenNet. I just feel, this setup is not right somehow.

 

[wanaka100]

Just got the update from viewqwest. look like I was right OpenNet suck big time.

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The network issue you are encountering right now will be resolved upon the installation of additional capacity on OpenNet’s end, but the installation was brought to a higher complexity and the completion of this additional capacity is not projected yet due to technical hindrances. OpenNet already escalated to their relevant department in regards to the importance of this order. We shall follow up this case closely as this already reached to the critical level.
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