Overheating issues on HP Pavilion DV6-i7?

[Justin17]

Had this problem on my dv6 and I find it annoying Anyone experience this problem? Ssomtimes, simple task like watching videos, it gets hot. When playing games, it gets way too hot and unbearable when you place your hand on the surface. Anyone had experience with your dv6 and maybe had solved the problem?

 

[aaaflyer]

mine can reach 90 degrees max. even with my fan speed at max.... should be hardware prob. idle ard 55 to 65 if i use gpu

 

[watzup_ken]

Does the exhausted air feel hot when you put your hands near the vent? I had previous gen of DV3 to 6, and all of them seem to have heat issues too. I suspect they cut corners with the cooler and the thermal compound.

 

[aaaflyer]

Does the exhausted air feel hot when you put your hands near the vent? I had previous gen of DV3 to 6, and all of them seem to have heat issues too. I suspect they cut corners with the cooler and the thermal compound.

quite hot when its 90 degrees. but funny thing is, when idle, the temperature doesnt change when i switch from normal fan speed to max fan speed. so i guess should be hardware prob. considering i am a casual to hardcore gamer, 90 degrees still last min 1.5 years and going, not bad la haha

 

[watzup_ken]

I do have a feeling that the thermal compound used has dried up, so the contact is pretty bad, resulting in poor temps. After all, you've mentioned its been 1.5 years.

 

[feintan]

I do have a feeling that the thermal compound used has dried up, so the contact is pretty bad, resulting in poor temps. After all, you've mentioned its been 1.5 years.

Rubbish, Thermal Compound Dried have no effect lar.
It's more likely the Air Vend Block with dust thus restrict the air flow.

 

[watzup_ken]

Rubbish, Thermal Compound Dried have no effect lar.
It's more likely the Air Vend Block with dust thus restrict the air flow.

Agreed the fan and fins might be dusty. But dried thermal compound will have an effect on cooling.

Anyway, no need for strong words even if u don't agree.

 

[feintan]

apologize. Dried Thermal compound will just harden (all the gap are all still filled up) and not have effect if you don't remove or move the heatsink. once you remove the heatsink you have to clean away all the old thermal compound from the cpu and heatsink and use a new layer of thermal compound. Just to make sure the old harden thermal compound does not leaves any gap as it's already harden.

 

[Justin17]

Same here, mine reach around 87 degrees... Am so worried.

 

[Rippermon]

my dv 6 practically die on me due to overheating. I got the fan changed also no use. Most probably is the thermal compound which is the main issue. I dont have confidence diy'ing it myself and since it has been lying on my table for a few months untouched lol

 

[Calvin.Lee]

The DV6 heating problem has always been an on-going issues for all of their DV6 models. So even if you can get a replacement, it will still be the same problem. So if you want to use it for gaming, I suggest you sell away the DV6 and get a true gaming laptop. The DV6 is selling cheap with a reason.

Note that DV6 is not a laptop designed for gaming purpose as HP promote it as a high-end entertainment laptop with a mid-end graphics card for gaming but it is not the same as a true gaming laptop.

If you want a laptop with better design suited for over heating issue when gaming, should look at Alienware or MSI or ASUS gaming laptop or the more expensive Razer.

 

[High Quality]

HP DV6 I7 bad exp.

hi guys, sorry to knw u all have the bad exp. with this model.
after reading abt this model laptop i will like to share my most recent exp with Hp bcos i felt tht HP had totally fail to serve its customer esp. after sale service. sorry thread starter, forgive me to share my exp. with u all.. To keep this story short.

1)Purchase this DV6 I7 on May 2012. nver use until Dec 2012( due to use as my backup laptop if my current 1 fail).
2) use it for less than 10X laptop fail(usage less than 1hr/time)
3) send in to HP alexander since under warranty. result : harddisk fault.
4) July 2013, unit down again. send in to HP again. (Biggest mistake)
5) same time send in a feedback email to HP sg bcos counter gals say thts the onli way to feedbk on their product.
6) call frm engineer, result harddisk fail.
7) recd call frm HP customer service manager MR.**** (hpe u all knw what i mean)
8) quotation $522. ( half the price of my laptop)
9) ask for waiver of repair since harddisk fail 2X.
10) Totally reject by MR.****. TAi JI all the blame to me keep repeating warranty out. no customer service at all. no difference frm Ah beng sales man frm our ""famous IT Building in sg". bad attitude, cocky unfriendly..so sorry HP actually employ this kind of FT ****.gd luck to HP.
11) story goes on btw me n him. then offer 50% disc, comes to $210++
12) I reject the quote nt bcos i cant pay this $$, bt bcos of the service attitude of this **** manager.
13) goes dwn collect my laptop, ask to pay $53.50 for rejecting the quote.blood boils......ok i pay without creating a scene. pay $$ muz gt service or dianogsis report mah.... dun have , give me 1 almost blank paper.
14) i ask the cashier man gt the engineer out to meet me. i question him whats wrong with my unit.....answer : harddisk failure.2 words. i ask many other qn which he cannt answer me. i thinking juz go n leave this plc, no point asking liao, there will be no answer. pay $53.50 to learn my lesson.
15) Mr.**** call me, ask me i collect my unit...i say yes..nxt qn he ask, so this case close? repeat a few times. i say what can i do??he repeat again this case close? i juz laugh n say yes...very quicky, he say those standard sentence n put down the phone.
16) excellence service by the customer service mangaer MR ****.
17) BTW have u all talk to a customer service office n then they say " if u continue to speak this way, i will end the conversation''?? no bad words ,foul words shouting by me...
18) bring the unit let my friend see, he ask me r u sure HP say harddisk fail?
19) start the comp. able to load to window screen, bt its slow...
20) reformat the unit as nothin is store inside by my friend
22) nw my unit run perfect.
23) HP team: well done for diagnois my unit as harddisk fail.cost $522
24) HP customer service: well done for render yr unfriendly cocky service to customer...u fail big time


thank u bro for letting me share this to u guys .....

 

[turtle splash]

Wa didn't know hp has such poor After sales support

 

[Justin17]

hi guys, sorry to knw u all have the bad exp. with this model.
after reading abt this model laptop i will like to share my most recent exp with Hp bcos i felt tht HP had totally fail to serve its customer esp. after sale service. sorry thread starter, forgive me to share my exp. with u all.. To keep this story short.

1)Purchase this DV6 I7 on May 2012. nver use until Dec 2012( due to use as my backup laptop if my current 1 fail).
2) use it for less than 10X laptop fail(usage less than 1hr/time)
3) send in to HP alexander since under warranty. result : harddisk fault.
4) July 2013, unit down again. send in to HP again. (Biggest mistake)
5) same time send in a feedback email to HP sg bcos counter gals say thts the onli way to feedbk on their product.
6) call frm engineer, result harddisk fail.
7) recd call frm HP customer service manager MR.**** (hpe u all knw what i mean)
8) quotation $522. ( half the price of my laptop)
9) ask for waiver of repair since harddisk fail 2X.
10) Totally reject by MR.****. TAi JI all the blame to me keep repeating warranty out. no customer service at all. no difference frm Ah beng sales man frm our ""famous IT Building in sg". bad attitude, cocky unfriendly..so sorry HP actually employ this kind of FT ****.gd luck to HP.
11) story goes on btw me n him. then offer 50% disc, comes to $210++
12) I reject the quote nt bcos i cant pay this $$, bt bcos of the service attitude of this **** manager.
13) goes dwn collect my laptop, ask to pay $53.50 for rejecting the quote.blood boils......ok i pay without creating a scene. pay $$ muz gt service or dianogsis report mah.... dun have , give me 1 almost blank paper.
14) i ask the cashier man gt the engineer out to meet me. i question him whats wrong with my unit.....answer : harddisk failure.2 words. i ask many other qn which he cannt answer me. i thinking juz go n leave this plc, no point asking liao, there will be no answer. pay $53.50 to learn my lesson.
15) Mr.**** call me, ask me i collect my unit...i say yes..nxt qn he ask, so this case close? repeat a few times. i say what can i do??he repeat again this case close? i juz laugh n say yes...very quicky, he say those standard sentence n put down the phone.
16) excellence service by the customer service mangaer MR ****.
17) BTW have u all talk to a customer service office n then they say " if u continue to speak this way, i will end the conversation''?? no bad words ,foul words shouting by me...
18) bring the unit let my friend see, he ask me r u sure HP say harddisk fail?
19) start the comp. able to load to window screen, bt its slow...
20) reformat the unit as nothin is store inside by my friend
22) nw my unit run perfect.
23) HP team: well done for diagnois my unit as harddisk fail.cost $522
24) HP customer service: well done for render yr unfriendly cocky service to customer...u fail big time


thank u bro for letting me share this to u guys .....

I was just planning to send my dv6 for servicing...

 

[Justin17]

Feels damn hot like its going to burn my hands, planning to send for repair. But their aftersales service.... sigh