Hi everyone, just to share my current experience with seller ipromarket, who advertise alot in this forum selling cases for various phones.
I decided to submit my order with ipromarket for the first time, although havent heard of them before but to me the cases shown in their website looks pretty decent.
Anyway i placed an order on 8 sept, confirmation email with tracking number only came only on 17th sept but was not able to track anything on Singpost website(RQXXXXXXXXSG).
I emailed them 2-3 days later and asking why can't i track the order by then, and their reply was..
"Online information usually update days later. If still no information online at the end of this week, we'll file a check with a forwarder and arrange a new delivery to you"
25th Sept. I was starting to have doubts. So i filed a dispute with Paypal and ipromarket send me an email with a credit-memo number shortly.
Curious about the status of the credit memo, i entered the number into their website's tracking search and to my astonishment, it actually reflected someone else's order details(Name, address, contact number, email).
Feeling unsafe with personal information in their database, i emailed them and demanded an explanation. Their reply was...
"we update website earlier and this is a bug. Will fix it soon."
Now, they say will reply by 2pm regarding my order while they check with the forwarder.
Having said all that, I urge everyone to think twice before placing any order with them and please dont leave any information with them. I hope by sharing my experience with them, more people will be able to avoid any unhappiness and disappointment shopping online
I will update again when they reply.
P.S. I dont know but some of you guys may had purchased items from him before, appreciate if you all can share whether you all had a smooth experience or maybe mine is an isolated case.
Regards
I decided to submit my order with ipromarket for the first time, although havent heard of them before but to me the cases shown in their website looks pretty decent.
Anyway i placed an order on 8 sept, confirmation email with tracking number only came only on 17th sept but was not able to track anything on Singpost website(RQXXXXXXXXSG).
I emailed them 2-3 days later and asking why can't i track the order by then, and their reply was..
"Online information usually update days later. If still no information online at the end of this week, we'll file a check with a forwarder and arrange a new delivery to you"
25th Sept. I was starting to have doubts. So i filed a dispute with Paypal and ipromarket send me an email with a credit-memo number shortly.
Curious about the status of the credit memo, i entered the number into their website's tracking search and to my astonishment, it actually reflected someone else's order details(Name, address, contact number, email).
Feeling unsafe with personal information in their database, i emailed them and demanded an explanation. Their reply was...
"we update website earlier and this is a bug. Will fix it soon."
Now, they say will reply by 2pm regarding my order while they check with the forwarder.
Having said all that, I urge everyone to think twice before placing any order with them and please dont leave any information with them. I hope by sharing my experience with them, more people will be able to avoid any unhappiness and disappointment shopping online
I will update again when they reply.
P.S. I dont know but some of you guys may had purchased items from him before, appreciate if you all can share whether you all had a smooth experience or maybe mine is an isolated case.
Regards
