Posb digibank digital token not working

[sansanjikikut]

Anyone encountered this issue since app was updated today? 3.4.1

 

[Grafspee]

Anyone encountered this issue since app was updated today? 3.4.1

hello

same issue here with dbs since app was updated today

 

[sansanjikikut]

Fallback to sms and physical token lol

 

[battledome64]

Same here can’t login

 

[iantao99]

Just chat online with CSO.
"DBS says they are aware of the problem and are working to resolve issue."

Gave her a piece of my mind for not making a public announcement on website and save everybody's time for trying to figure why token not working.

She reply "We understand your frustration and will send your feedback to our company."

All copy and paste reply. Maybe it was a chatbot to being with.

 

[havetheveryfun]

Just chat online with CSO.
"DBS says they are aware of the problem and are working to resolve issue."

Gave her a piece of my mind for not making a public announcement on website and save everybody's time for trying to figure why token not working.

She reply "We understand your frustration and will send your feedback to our company."

All copy and paste reply. Maybe it was a chatbot to being with.

U scold her also no use one la... She also got no power to do All these

 

[vddgnd]

Fallback to sms and physical token lol

How to change back to that? Got button to select or need to call hotline?

 

[BBCWatcher]

DBS has posted a notice to their "Self Service Support" page and to their Login page describing the digital token outage. They recommend deleting and reinstalling the DBS/POSB digibanking app as a possible workaround.

 

[yiwei]

Delete app and reinstall worked for me. Need to re-enable one touch login after that.
I using iPhone on with iOS12

 

[kelx01]

Encountered the same issue. Wasted time deleting and reinstalling.

 

[battledome64]

It could have been communicated better

 

[aster1]

Fallback to sms and physical token lol

Just curious but what if the physical token battery has died. Is it good to ask for a replacement of the physical device in case of any future issues with the digital token?

Would applying for a replacement physical token automatically cancel the digital one?