Ezbuy can always go by sensitive air shipping. Normal air cannot.
But word of advice, try not to get powerbanks from overseas, be it in the US or in China.
Here is my fair share of what happened to one of my Aukey PB-Y1 20000mAh powerbank with Type C.
I bought 2 of it from Taobao, and used EZbuy Buy-For-Me service to ship both the powerbank to SG. There was no restrictions to the amount of powerbank to ship to SG. So after buying 2 of it, 1 of it after almost 1 month worth of usage, it split opened from the side, but its not the cell that went bloated and cause the powerbank to split open. It was the housing of it that split open.
So i have decided to do the RMA. I emailed in to EZbuy regarding the powerbank issues and was told that they do not do the exchange once after customer collect and use the items that was deemed fine when it was first collected from them. If i want to do the RMA, i must bear the cost of sending the powerbank back to Shanghai EZbuy customer service centre, and they will do the RMA for me with the seller.
Now here comes the irritating part. I went to check with Singpost, they do not ship lithium batteries. I have to find DHL, Fedex, UPS, TNT and other big boys to ship lithium batteries. What interesting is that all of them mentioned that i need to get it certified that the powerbank is safe for delivering. Even if i were to certify it that it is safe, it will cost a whooping $75-80 for 500g to Shanghai.
Which cost 2x more than the powerbank would cost. Went home, contacted Aukey direct. Best of all, they do not do RMA. Only strictly for Amazon to do the RMA.
I was so mad, and i contacted EZbuy again and explained to them my situation. After a long email to them, they finally agreed to send the powerbank back via their courier channel. But i have to pay the cost for the powerbank to return to me.
In all, due to lithium batteries are involved, try not to buy from overseas. RMA is indeed a hassle and not going to be good. That's how i ended up with the newer model Aukey PB-Y3 30000mAh powerbank bought from the local distributor igloou. Slightly more expensive, but the price paid for the ease of warranty is there.
And i will never buy any powerbanks that do not meet this few criteria:
- No type C input/output
- No Qualcomm Quick Charge 2.0/3.0
- Minimum 1* 2.1A charging port.