[QUESTION] Rig Keep On Restart

[xKazeolus]

my friend just gotten a new rig. first few months everything is smooth, now it keep on restarts especially when playing CS:GO.

he passed me the rig to do some troubleshoot and funny thing is... everything is running well and smooth. Did stress test on it also no reboot or anything.

passed back to him and the moment he started playing CS:GO online, it restarts again. no BSOD.

any expert can give some enlightenment as i ran out of ideas, even if want to RMA.. also dunno which part to start with. haha..

TIA!

 

[ZrE0_Cha0s]

Most likely his power plug? Buy have u tried to play his game as well?

 

[xKazeolus]

Most likely his power plug? Buy have u tried to play his game as well?

yup i did, no restarts. he bought a new extension plug and also still restarts. i'm guessing if it's power source issue but his previous rig don't have such problem. previous rig's psu is a CM though if that helps. current psu is SF.

 

[wwenze]

If he touch the computer chassis does it give a shocking feeling

Also, did you use the same screen and keyboards

 

[jtjt00]

TS, list down all parts of your friend rig like those on the right -->

 

[xKazeolus]

If he touch the computer chassis does it give a shocking feeling

Also, did you use the same screen and keyboards

i gotta ask him that and nope all different. haha

 

[xKazeolus]

TS, list down all parts of your friend rig like those on the right -->

CPU+MOBO: i5 4460+asrock h81m-hds r2.0
RAM: kingston hyperx 16gb
GPU: palit gtx 970
PSU: superflower hx550
SSD: transcend SSD370S 250gb
HDD: toshiba 2tb

he uses a ducky keyboard + logitech mouse + usb headphones

 

[Hakaima]

Is he staying at the older hdb estate? I had the same issues befire. I ever tripped my whole house's electricity when i first plugged in my com. Turns out that my house's elcd? box was old.

And also because i was 'overloading' the extension socket with fans and other stuff.

Sent from Xiaomi MI PAD using GAGT

 

[ZrE0_Cha0s]

but can i ask if he have a lot of devices plug on each of the plug?(monitor, speaker and pc) like those 3 different side have 3 pin plug?

 

[xKazeolus]

Is he staying at the older hdb estate? I had the same issues befire. I ever tripped my whole house's electricity when i first plugged in my com. Turns out that my house's elcd? box was old.

And also because i was 'overloading' the extension socket with fans and other stuff.

but can i ask if he have a lot of devices plug on each of the plug?(monitor, speaker and pc) like those 3 different side have 3 pin plug?

hi all, this is his reply

 

[commach]

Right click on MyComputer/ThisPC>Manage>Event Viewer>Windows Logs

Look at the logs under System and Application for hints when the system restart. There must be some traces or records matching the time of the restart.

 

[xKazeolus]

Right click on MyComputer/ThisPC>Manage>Event Viewer>Windows Logs

Look at the logs under System and Application for hints when the system restart. There must be some traces or records matching the time of the restart.

yeah, have done that too. but the solutions online didn't help solved it.
the error msg is Critical Kernel-Power, Event ID 41, Task 63.

 

[hlots123]

yeah, have done that too. but the solutions online didn't help solved it.
the error msg is Critical Kernel-Power, Event ID 41, Task 63.

i think this error shud be log after restart. are there any error clues happening just before restart time?

 

[xKazeolus]

sadly no error before this event log. haha, the first most puzzling issue after building many rigs.

 

[ZrE0_Cha0s]

If not last thing u can do is change a new mobo and try and see, go RMA that mobo.

 

[commach]

Can try Vcore voltage bump, this seem to be working with almost exactly the same problem. No BSOD or any problem during stress test, system erratically restart during game play.

 

[Encrypted11]

When I first had kernel 41 issue on my last build when its new, it was the drivers + how windows loads drivers on quickboot mode with hybrid shutdown. The difference was that it could only occur about twice a week either during boot or shutdown. Since I disabled hybrid shutdown the issue never reoccured.

Cold boot was definitely the cleaner way for the OS to boot, no issues since.

In your case, it occurs just during load so it could be something along the lines of hardware fault. Still, it might be worth trying what I did.

 

[Dominoos]

Check dump see if is related to ram or drivers, etc.

 

[xKazeolus]

thanks all, i try all the suggested solutions then get back to you all. if anyone have anymore solutions please feel free to suggest too.

TIA!

 

[localITguy]

Please tell your friend, His powerline adapter should be plugged in to the wall socket directly and not via a extension Plug

it will degrade the speed