Re-contract Singnet 10 Mbps?

[GenerationX]

Renewed my contract yesterday. emailed them first and after 2 days got call from CSO followed by another call to confirm renewal and arrange for modem delivery.swee

u renewed ur contract with 10mbps for 23.45 and got a new modem?

 

[evo101]

Got my new modem (5012NV) from Singtel. Currently using Thomson.

How do i setup the 5012NV ? Any changes needed on my PC ?

i wish to know too... how to set up??

 

[DesmondLZW]

Improvement is usually not significant unless you have multiple people using the same network (;

 

[arael79]

CSO has reverted and helped recontract for 10Mbps service @ $23. Will be receiving my new modem on Wed. Thanks guys, this thread has really helped a lot.

 

[GenerationX]

CSO has reverted and helped recontract for 10Mbps service @ $23. Will be receiving my new modem on Wed. Thanks guys, this thread has really helped a lot.

me still no news. I yesterday fill up the feedback form wan

 

[arael79]

me still no news. I yesterday fill up the feedback form wan

Their first call took about 2 working days, telling me they will forward to the relevant dept. Another 3 working days for another call to confirm the contract details, then another call to recontract over the phone and arrange delivery of the modem.

 

[cyberwave]

hi my dad tried calling SN twice but both times they told him they only have the 2yr contract @ 36.

i've been out of contract for half a yr alr. 10mbps.

told my dad i try calling tmr to enquire...

can i ask what to ask for either on phone/ via email?

Thanks!

 

[liangtam]

hi my dad tried calling SN twice but both times they told him they only have the 2yr contract @ 36.

i've been out of contract for half a yr alr. 10mbps.

told my dad i try calling tmr to enquire...

can i ask what to ask for either on phone/ via email?

Thanks!

Be more specific, since everyone knows already.

Retention department

 

[personalizer]

Just to share: I managed to get the $23 plan with 3 months away from contract expiry. When I checked online it stated recontract eligibility as 1 sep but when I called singtel they told me recontract date is 28 sep and expiry is 28 dec.

After passing through 3 departments I finally got my $23 plan by insisting their online records do not tally.

 

[cyberwave]

Be more specific, since everyone knows already.

Retention department

1) call 1688
2) get cso to link me to retention department
3) ask for 1yr recontract @ 23.45?

 

[personalizer]

1) call 1688
2) get cso to link me to retention department
3) ask for 1yr recontract @ 23.45?

yes, only the retention department will offer the plan

 

[riderxps]

Anyone install the new black modem? What's the difference and how to configure? thanks

 

[Elmo82]

Anyone install the new black modem? What's the difference and how to configure? thanks

1. Connect new black modem to powerline and phone line.
2. Connect LAN cable to lan 2
3. Connect pc/laptop to lan point
4. Enter Configuration screen via 192.168.1.254
5. Enter Userid/Password.
6. Start Surfing

 

[angcsbenny]

1) call 1688
2) get cso to link me to retention department
3) ask for 1yr recontract @ 23.45?

hmm my experience is they need to talk to retention dept before they can transfer you over so they need a reason. so for my case when i called i told them nicely that i am aware of the 23.45 1 year plan and if they could assist me with it. than the cso will help me to contact the retention dept before connecting my call.

 

[KOPS1974]

Thanks to all the bros here for sharing this nice info..

I just called the CSO and and told them there is this 1 year contract thingy.. immediately transferred me to the retention department.

Straight away, 1 year contract @ 23.45 + modem.

 

[dahnew]

i just called and they offered me the $23.45 plan!
Thanks all!

 

[riderxps]

1. Connect new black modem to powerline and phone line.
2. Connect LAN cable to lan 2
3. Connect pc/laptop to lan point
4. Enter Configuration screen via 192.168.1.254
5. Enter Userid/Password.
6. Start Surfing

Thanks Bro, appreciated.For the benefit of others can call 1688 for help as well and use IE browser.

 

[Froggyman]

Thanks to all the bros here for sharing this nice info..

I just called the CSO and and told them there is this 1 year contract thingy.. immediately transferred me to the retention department.

Straight away, 1 year contract @ 23.45 + modem.

Any idea it is a wireless modem?
Stiil have to wait for 3 months

 

[jas1701]

Any idea it is a wireless modem?
Stiil have to wait for 3 months

Regardless is white or black given, both are wireless as well.

 

[Froggyman]

Regardless is white or black given, both are wireless as well.

Thanks for the info.