Re-contract Singnet 10 Mbps?

[skarfy]

This yr, I email them using the feedback channel.
They email back to me with the 2 package offer and call me. Ask me which package I refer.

waaa. what are the packages they offered you?

 

[therat]

waaa. what are the packages they offered you?

10Mbps@ $23.45 for 12- months contract and a $5 Bill rebate x 12 months for home line

15Mbps @ $28.90 for 24- months contract & a $5 bill rebate x 12 months for home line

 

[jchongll]

spent 40min online to re-contract the 10mbps contract...

The retention dept promised me 10Mbps@ $23.45 for 12- months contract and a $5 Bill rebate x 12 months for home line but when doing phone recording, the sales agent did not cite the $5 bill rebate for home line... I requested that to be put on record and she said she cant do it... I insisted for her to check with the retention department and after waiting donno how long, she finally came back and put that in recording.

The next hoo-haa is the modem. Refused to give me a new one and keep insisting that the current one under warranty. I told them my current one has been in use for more than 4 years and giving intermittent signals. They said need to send technician down to check. anyone has experience with such problems?

 

[ahwei91]

sign up SH 25Mbps cable bb for $24.90 la ......

 

[Streetwise]

spent 40min online to re-contract the 10mbps contract...

The retention dept promised me 10Mbps@ $23.45 for 12- months contract and a $5 Bill rebate x 12 months for home line but when doing phone recording, the sales agent did not cite the $5 bill rebate for home line... I requested that to be put on record and she said she cant do it... I insisted for her to check with the retention department and after waiting donno how long, she finally came back and put that in recording.

The next hoo-haa is the modem. Refused to give me a new one and keep insisting that the current one under warranty. I told them my current one has been in use for more than 4 years and giving intermittent signals. They said need to send technician down to check. anyone has experience with such problems?

Nowadays they will not give u a new modem.....if ur modem have a problem.....just call their tech down. If they confirm it's an issue, they will replace with new modem at no cost to u.

 

[osirisis]

sign up SH 25Mbps cable bb for $24.90 la ......

Tat quite cheap and no need to "beg"?

 

[ahwei91]

Tat quite cheap and no need to "beg"?

Don't need to beg la ..... 2 years contract, good for those who don't want to join fiber for whatever reasons ..... or 100Mbps cable bb @ $39.90 for those who wants faster speed but don't have fiber point .....

StarHub - Broadband - homebroadband

 

[guntorasuk]

spent 40min online to re-contract the 10mbps contract...

The retention dept promised me 10Mbps@ $23.45 for 12- months contract and a $5 Bill rebate x 12 months for home line but when doing phone recording, the sales agent did not cite the $5 bill rebate for home line... I requested that to be put on record and she said she cant do it... I insisted for her to check with the retention department and after waiting donno how long, she finally came back and put that in recording.

The next hoo-haa is the modem. Refused to give me a new one and keep insisting that the current one under warranty. I told them my current one has been in use for more than 4 years and giving intermittent signals. They said need to send technician down to check. anyone has experience with such problems?

The verbal contract never mention da phone rebate lar. I recontracted twice before both neber mention but got $10 rebate, confirmed beforehand wit retention cso. New modem was given to me but they screw up da delivery twice, I make noise then got one month off subscription.

 

[therat]

The next hoo-haa is the modem. Refused to give me a new one and keep insisting that the current one under warranty. I told them my current one has been in use for more than 4 years and giving intermittent signals. They said need to send technician down to check. anyone has experience with such problems?

They also didn't give me a new modem. Said they will extend the modem warranty. Any issue just call them.

on and off had issue , most recent is intermittent cut off.
But after troubleshot realize is due to my laptop not the modem.
But they still sent a technician down to check.

 

[havetobuy]

They also didn't give me a new modem. Said they will extend the modem warranty.

same deal as mine..no new modem as well..
the guranteed xtended till contract XPIRED

 

[Just Me]

sign up SH 25Mbps cable bb for $24.90 la ......

Tat quite cheap and no need to "beg"?

Don't need to beg la ..... 2 years contract, good for those who don't want to join fiber for whatever reasons ..... or 100Mbps cable bb @ $39.90 for those who wants faster speed but don't have fiber point .....

StarHub - Broadband - homebroadband

Seems like a better alternative than 10mbps ADSL at $23.. anyone on cable can tell me if access to china is good? Like PPTV/PPS streaming?

Any mandatory installation charges or is it DIY yourself?

 

[ohmygod1986]

Seems like a better alternative than 10mbps ADSL at $23.. anyone on cable can tell me if access to china is good? Like PPTV/PPS streaming?

Any mandatory installation charges or is it DIY yourself?

Modem DIY just someone send modem to you, wan them install need money...

Nv use pptv pps so Dunno

 

[Just Me]

Modem DIY just someone send modem to you, wan them install need money...

Nv use pptv pps so Dunno

If PPS/PPTV has yui hatano acting in it then you would try? LOL.. just kidding..

Thanks for the info..

 

[luckyguitar]

They also didn't give me a new modem. Said they will extend the modem warranty. Any issue just call them.

on and off had issue , most recent is intermittent cut off.
But after troubleshot realize is due to my laptop not the modem.
But they still sent a technician down to check.

Just tell them the modem up lorry already, they will arrange to send you a replacement

 

[slang]

anyone knows if the 15mbps $10 phone rebate is meant for 12 or 24mths?
I remembered last year when i recontracted I was communicating with them as 24mths rebate. But I noted that the 13th month onwards no more rebates? Or I may have got the info wrongly.

I remembered last time if I were to recontract 10mbps for 2 years I will get $5 rebate, and if recontract 15mbps for 2 years will get $10rebate for 24mths...thus the reason for me taking up the 15mbps plan. But then the time they insisted cannot issue me any black and white acknowledgement...thus I cannot remember now.

Can anyone confirm you guys got 12 or 24mths $10 rebate for your bill before I make a call to Singtel?

I am paying $27.01 per month for the 15mbps plan now.

 

[guntorasuk]

anyone knows if the 15mbps $10 phone rebate is meant for 12 or 24mths?
I remembered last year when i recontracted I was communicating with them as 24mths rebate. But I noted that the 13th month onwards no more rebates? Or I may have got the info wrongly.

I remembered last time if I were to recontract 10mbps for 2 years I will get $5 rebate, and if recontract 15mbps for 2 years will get $10rebate for 24mths...thus the reason for me taking up the 15mbps plan. But then the time they insisted cannot issue me any black and white acknowledgement...thus I cannot remember now.

Can anyone confirm you guys got 12 or 24mths $10 rebate for your bill before I make a call to Singtel?

I am paying $27.01 per month for the 15mbps plan now.

My understanding is tat da $10 rebate is for 12 months. U can recontract yr broadband a year ahead n get another $10 for 12 months. Thus no matter how many times u recontract yr final 12 months will be without da $10 rebate. Dis is why I chose da 10mbps plan over da 15mbps.

 

[slang]

My understanding is tat da $10 rebate is for 12 months. U can recontract yr broadband a year ahead n get another $10 for 12 months. Thus no matter how many times u recontract yr final 12 months will be without da $10 rebate. Dis is why I chose da 10mbps plan over da 15mbps.

thanks! sian... no more $10 rebate

 

[launm88]

Just got off the phone with the retention dept.
Quote "No more recontract for 10mbps $23.45"
She only offer me 15mbps $29.90 for 2years contract....

 

[guntorasuk]

Just got off the phone with the retention dept.
Quote "No more recontract for 10mbps $23.45"
She only offer me 15mbps $29.90 for 2years contract....

How about da home phone rebate?

 

[launm88]

How about da home phone rebate?

Never ask, she gave me an impression of " take it or leave it" , no more 10mbps..
between $29.90 for 2 yrs at 15mbps, and starhub $24.90 for 2 yrs at 25mbps..
I am now considering Starhub and terminating my under utilised home line..