reception issue

[Waffles86]

please hear me out. I was in overseas for a month, where the connection was poor over there using the local sim card. Often the signal will drop to zero bar, and i had to switch to airplane mode and then off it in order to have connection, around 3 times per night.

After returning to Singapore, i encountered the same issue, but only in my home (i don't have a wifi router at home, only using lan cable purely for my desktop and mobile data for phone). I thought it was what i did in overseas that screwed up my phone. But within the 2 weeks, i changed a sim card (starhub -> eight) and also changed a new phone, but the issue still persist, and gets very frequent, and sometimes the after the airplane mode reset, my connectivity only last 1 minute, sometimes 1hour.

Any experts know whats the issue?

 

[froztheart]

please hear me out. I was in overseas for a month, where the connection was poor over there using the local sim card. Often the signal will drop to zero bar, and i had to switch to airplane mode and then off it in order to have connection, around 3 times per night.

After returning to Singapore, i encountered the same issue, but only in my home (i don't have a wifi router at home, only using lan cable purely for my desktop and mobile data for phone). I thought it was what i did in overseas that screwed up my phone. But within the 2 weeks, i changed a sim card (starhub -> eight) and also changed a new phone, but the issue still persist, and gets very frequent, and sometimes the after the airplane mode reset, my connectivity only last 1 minute, sometimes 1hour.

Any experts know whats the issue?

Is it only you at your place? Anyone else with mobile devices that you are able to test this, where they are/are not facing this issue?
And you are referring to cellular connectivity, not WIFI, yes?

 

[Waffles86]

Yes only me, thanks for sharing will get a friend to my place to test as well. Yup cellular, as i got don't use router at home

 

[froztheart]

Yes only me, thanks for sharing will get a friend to my place to test as well. Yup cellular, as i got don't use router at home

Yeah, maybe can test out if it's location issue causing this.
But then you are still on "Starhub" even though you move to Eight telco, since Eight is under Starhub too.
Maybe SH doesn't play well at your location? If your friend is coming, check what telco they are using, ideally Singtel/M1 and the MVNOs under them works too.

 

[Jurong640]

What phone is that? Apple?

 

[firesong]

Yes only me, thanks for sharing will get a friend to my place to test as well. Yup cellular, as i got don't use router at home

Is home on a high floor?

A friend of mine stays on the 39th floor, and they have fed back that sometimes reception is very poor - two telcos, ST and SH. They do have wifi at home, since it's only $25/mo for them so that mitigates it a bit.

 

[AMD_Duron]

please hear me out. I was in overseas for a month, where the connection was poor over there using the local sim card. Often the signal will drop to zero bar, and i had to switch to airplane mode and then off it in order to have connection, around 3 times per night.

After returning to Singapore, i encountered the same issue, but only in my home (i don't have a wifi router at home, only using lan cable purely for my desktop and mobile data for phone). I thought it was what i did in overseas that screwed up my phone. But within the 2 weeks, i changed a sim card (starhub -> eight) and also changed a new phone, but the issue still persist, and gets very frequent, and sometimes the after the airplane mode reset, my connectivity only last 1 minute, sometimes 1hour.

Any experts know whats the issue?

Starhub problem is it.

Eight is also Starhub. Try subscribing to maxx or one of the ST MVNOs to test.
You live in new estate ah? New phone is which one? Iphone 17?

 

[froztheart]

Is home on a high floor?

A friend of mine stays on the 39th floor, and they have fed back that sometimes reception is very poor - two telcos, ST and SH. They do have wifi at home, since it's only $25/mo for them so that mitigates it a bit.

Agreed, this might be possible too where staying too high and reception isn't great.
Had similar experience while visiting a friend too.

 

[firesong]

Agreed, this might be possible too where staying too high and reception isn't great.
Had similar experience while visiting a friend too.

I also experience it when I visit clients who live on higher floors. Seems like mobile coverage wasn't designed for high floors, but the logic doesn't hold out. Unless it's intentional so as not to affect wildlife and planes and anything higher up.

Office buildings have cells deployed at higher floors to provide coverage.

 

[loganrunning]

I also experience it when I visit clients who live on higher floors. Seems like mobile coverage wasn't designed for high floors, but the logic doesn't hold out. Unless it's intentional so as not to affect wildlife and planes and anything higher up.

Office buildings have cells deployed at higher floors to provide coverage.

my layman understanding is the antenna pattern is optimised for ground/lower floor levels as that's where most of the users are. Dunno if they also use the "donut" propagation pattern, but if so, that explains the lack of reception at higher floors.

VoWlan is a useful feature in this case (assuming telco supports your phone).

 

[A7997A]

VoWlan is a useful feature in this case (assuming telco supports your phone).

I think it is call VoWifi or Wifi calling.

Just imagine someone go around hunting for the telco with the best coverage just to find his apartment isn't covered and the telco don't support VoWifi

 

[AMD_Duron]

I think it is call VoWifi or Wifi calling.

Just imagine someone one go around hunting for the telco with the best coverage just to find his apartment isn't covered and the telco don't support VoWifi

Sign 2 different telcos.

 

[uncle_josh]

Sign up 4 telco
Pick the best 2
Terminate the worse 2
Always have backups

 

[Waffles86]

What phone is that? Apple?

Yup iphone

 

[Waffles86]

Is home on a high floor?

A friend of mine stays on the 39th floor, and they have fed back that sometimes reception is very poor - two telcos, ST and SH. They do have wifi at home, since it's only $25/mo for them so that mitigates it a bit.

9th floor only haha

 

[froztheart]

Yup iphone

9th floor only haha

Wah, then please try with ST/M1 and see how it goes.

 

[Waffles86]

Update: called my friend over who uses the same telco, only mine still having connection issues. Also its not just specifically in my house, even at my carpark and 100m away from my house when i tried to buy from the orange juice vending machine.

He said the only possibility he could think of was some virus transfer from my previous phone to new phone, that was why even after changing telco/sim card and changing phone the problem still persist.

Really still cannot make any sense of this.

 

[sibeiTrolled]

Really still cannot make any sense of this.

Are you still with starhub?

Wah, then please try with ST/M1 and see how it goes.

virus transfer from my previous phone to new phon

I can also say telco against you.

Since you already changed phone, have you tried factory reset your old phone and tried inserting that same SIM card in?

 

[Waffles86]

Are you still with starhub?



I can also say telco against you.

Since you already changed phone, have you tried factory reset your old phone and tried inserting that same SIM card in?

nope changed to eight.. but heard its also under starhub? haha

yup will be trying that when i'm free thanks

 

[sibeiTrolled]

nope changed to eight.. but heard its also under starhub? haha

Ya, under starhub.

When you are free, reformat your old phone and try.

If same issue, then I can only suggest get a new line with Singtel or m1 or their mvno and try it out for a month or so before you port over. This is just to avoid the same nightmare that you are currently facing