The [in]famous Mr Soh
When I first called Mr Soh of the very high passing rate, thought he would be the one teaching but when i went for my first lesson, it was Lye. Lye was ok, his english was more or less fluent. When I checked with him if he or Soh would be my instuctor, he turned vague and asked me to check with his boss (Soh).
Second lesson onwards, my instructor was Siou. I felt like killing him for the first few weeks cos he was just so annoying,crude and not encouraging in the slightest. After that, i got into the habit of ignoring his less helpful comments. However, he got slacker as my driving got better. e.g. even after I had arrived and got into the car, he would continue chatting with the other instructors, thus shortening my lesson time. He would also "rest his eyes" while we were on the road, and when he woke up and realised I had driven past the red light/turned into the wrong lane, he would yell at me.
I can more or less close one eye to the incidents above, but what really irks me is their cancellation policy (at least 24 hours in advance). I don't know what the market rule is, but I have heard of many private instructors who allow last minute cancellations. Soh and his gang don't, for whatever reason. To be fair, I once managed to wrangle one out of him during one of the MRT breakdowns, but it was painful.
Subsequently, I tried to cancel my lesson the night before my lesson as I was having a terrible flu. But Siou not only refused, he even said that I couldn't be that sick if I could call him. Can you imagine how furious I was? So I went and spread my germs to him, his car, and unlucky students who had lessons after me.
This time around, I made sure I called 48 hours in advance to cancel. And guess what? He called me half an hour after the lesson was supposed to have started and asked me where I was. I told him I had already called 2 days ago to cancel and he gave me a cock-and-bull story about how my call wasn't valid because he a) thought I was calling abt my TP (i have no idea why he would do tt) b) not in Singapore and c) did not have his organiser with all his lessons pencilled in when I called.
And I was supposed to know about b) and c) because ????. I called, he picked up and acknowledged what I said. End of story. But now he wants me to pay half of the lesson fees (he wanted me to pay in full at first). There is no way I'm going to.
I've booked my next lesson though, and I'll see how things go.