Replacement set iphone 5s comm center

[edm_11]

hi gurus out there

Anyone knows if there is replacecemnt stick available already?

Mine got some problem.. but space grey set.. not sure if i should bring down to let them have a look?

or go back mbs? lol

 

[maisianmaisian]

hi gurus out there

Anyone knows if there is replacecemnt stick available already?

Mine got some problem.. but space grey set.. not sure if i should bring down to let them have a look?

or go back mbs? lol

i think within 7 days u still can replace a new set...

 

[edm_11]

go where to do one to one within 7 days? MBS?

 

[deep3lue]

You go back to iPhone care centre at Commcentre.

Usually they will claim that the replacement sets are "new". How true is that I don't know.

Anyway what is wrong with your phone?

 

[maisianmaisian]

You go back to iPhone care centre at Commcentre.

Usually they will claim that the replacement sets are "new". How true is that I don't know.

Anyway what is wrong with your phone?

i think he can just go back to any singtelshop and replace a new phone? rem to bring the receipt that the phone is brought within 7 days?

Comcenter only replace refurbish set i think

 

[shawn_sboi]

He can actually go comcenter hello shop to exchange. But he must have strong prove of his problem within 7 days or they will most likely refund him

 

[dragonics]

He can actually go comcenter hello shop to exchange. But he must have strong prove of his problem within 7 days or they will most likely refund him

sadly, previously when i bought ip5, comcenter refuse to exchange a new set even though it is just a day old.

Singtel and Comcentre (equipment service) each pushing problem away which i dont quite like.

It's a manufacturing flaw, there is a big "pi-sai" stick inside my cam lens and i fail to detect during inspection!

I should have know u earlier shawn. hahah..

 

[shawn_sboi]

sadly, previously when i bought ip5, comcenter refuse to exchange a new set even though it is just a day old.

Singtel and Comcentre (equipment service) each pushing problem away which i dont quite like.

It's a manufacturing flaw, there is a big "pi-sai" stick inside my cam lens and i fail to detect during inspection!

I should have know u earlier shawn. hahah..

My iPhone 5 have a camera lens crack inside. I survived it for 1 year them change before warranty expire and bought apple care ^^

Crack only obvious when white background. So if other background can't even see.

Hahah!

 

[ragnarok95]

My guess will be brand new set? Since it is just launch there shouldn't be any refursh set right??

 

[shawn_sboi]

My guess will be brand new set? Since it is just launch there shouldn't be any refursh set right??

if within 7 days yes new set.

after 7 days.. singtel technical center will tell you that you have to wait for refurbish set to arrive.

normally the case is like this.

 

[edm_11]

hahaha will go check it out

 

[deep3lue]

Let us know how it goes.

 

[speedster4005]

Any news on this?

 

[speedster4005]

Just got the taste of the worst customer service experience at SingTel:

1. Confirmed that the replacement set, even within seven days, is not a "new" set. It is a reconditioned set. The model number gives it away. It was a misconception on my part to assume that since it was just recently released, replacements will be brand new. Well it is not on my part.

2. I have been passed around - between SingTel Tech Services, Comm Center Hello Shop (which I was informed was the HQ by the Manager I dealt with) and CompassPoint Hello shop.

3. And for the manager to not dealt with me anymore (like around an hour), he said I should call Apple because Technical Services at Comm Centre is not SingTel - it is Apple.

I called Apple. Apple is sorting it out for me now.

Regrets: I should have waited for my Apple order to arrive than rush to SingTel to renew and get the phone.

 

[domos777]

Just got the taste of the worst customer service experience at SingTel:

1. Confirmed that the replacement set, even within seven days, is not a "new" set. It is a reconditioned set. The model number gives it away. It was a misconception on my part to assume that since it was just recently released, replacements will be brand new. Well it is not on my part.

2. I have been passed around - between SingTel Tech Services, Comm Center Hello Shop (which I was informed was the HQ by the Manager I dealt with) and CompassPoint Hello shop.

3. And for the manager to not dealt with me anymore (like around an hour), he said I should call Apple because Technical Services at Comm Centre is not SingTel - it is Apple.

I called Apple. Apple is sorting it out for me now.

Regrets: I should have waited for my Apple order to arrive than rush to SingTel to renew and get the phone.

Should have read your posting before taking my daughter iP5 to Singtel Tech Care Centre this evening.

My daughter 11-month old phone has a faulty button (top of set), but still can work, just got to press harder repeatedly. But otherwise, the rest of the set is perfect... especially the camera!!!!!!!

we were told by the service staff that they don't do repair BUT do 1-to-1 replacement. I was worried and asked if it is a refurnished set and they told me IT IS A NEW SET. I was sceptical BUT reluctantly I agreed.

The first thing when she hand the set over to my daughter, she requested that we take a picture and confirm the camera. I thought nothing of it. My daughter did as told and I took a look and think it's ok (I thought it was alright as it was nearing 7.30pm and I was tired and my eye-sight wasn't got). I assumed it was ok and we took the phone and went off.

On the way home, my daughter told me that there is a problem with the camera. She said she was trying to tell me (at the counter) that the photo taken were grainy BUT she was afraid so she was speaking so softly I didn't hear it.

And true enough, she took several shot to show me by zooming in to show how grainy it were. I was so mad that I call 1688 and ask what I should do. the Tech staff apologised but said he could not do anything as it is hardware issue.. he advised that we turn back and explain to the staff in Tech Care. But it was already nearing 8pm and we were a distant away... so I told him I will go back tomorrow (Oct-15).

I'm totally disappointed with SingTel service today and with myself too, for sending in my daughter good set (except for the faulty top button) in exchange for a poorly refurbish set. The camera was not even half as good as my HTC Desire 600!!

How can SingTel do such a thing? how can they tell customer that the replacement is a NEW PHONE but in fact it is a refurnish phone.. is that not lying?

I was so tempted to file a police report that I was cheated by the Tech Care Centre!

Can anyone offer me any advice before I go over tomorrow to demand for our original set.

 

[shawn_sboi]

Should have read your posting before taking my daughter iP5 to Singtel Tech Care Centre this evening.

My daughter 11-month old phone has a faulty button (top of set), but still can work, just got to press harder repeatedly. But otherwise, the rest of the set is perfect... especially the camera!!!!!!!

we were told by the service staff that they don't do repair BUT do 1-to-1 replacement. I was worried and asked if it is a refurnished set and they told me IT IS A NEW SET. I was sceptical BUT reluctantly I agreed.

The first thing when she hand the set over to my daughter, she requested that we take a picture and confirm the camera. I thought nothing of it. My daughter did as told and I took a look and think it's ok (I thought it was alright as it was nearing 7.30pm and I was tired and my eye-sight wasn't got). I assumed it was ok and we took the phone and went off.

On the way home, my daughter told me that there is a problem with the camera. She said she was trying to tell me (at the counter) that the photo taken were grainy BUT she was afraid so she was speaking so softly I didn't hear it.

And true enough, she took several shot to show me by zooming in to show how grainy it were. I was so mad that I call 1688 and ask what I should do. the Tech staff apologised but said he could not do anything as it is hardware issue.. he advised that we turn back and explain to the staff in Tech Care. But it was already nearing 8pm and we were a distant away... so I told him I will go back tomorrow (Oct-15).

I'm totally disappointed with SingTel service today and with myself too, for sending in my daughter good set (except for the faulty top button) in exchange for a poorly refurbish set. The camera was not even half as good as my HTC Desire 600!!

How can SingTel do such a thing? how can they tell customer that the replacement is a NEW PHONE but in fact it is a refurnish phone.. is that not lying?

I was so tempted to file a police report that I was cheated by the Tech Care Centre!

Can anyone offer me any advice before I go over tomorrow to demand for our original set.

It seems like it's your first iphone purchase.

Apple do not do repair, it is stated in their policy.

Their 1-1 exchange is a refurbish set since iphone 3G era, no choice.

When you signed on the replacement form, you have obliged and checked the set. You have responsibility too.

So what you can do, is tomorrow head down and replace another set

there is no harm replacement.

Would suggest you to buy the applecare.

 

[ragnarok95]

I dun see how you were cheated esp when your daughter already knew the problem BUT she was afraid and you couldn't hear what she say. If she have spoken up, you would have requested to take back the old phone or requested another one.

So it is all singtel fault or your daughter herself should bear 50% of the fault here?

You think think first pls.....

 

[speedster4005]

Well, we're still lucky that Apple allows 1-1 exchange (for now in Singapore), even with a refurbished set - which, in my opinion, is good as "new" considering that it is not a pre-loved one in its entirety. At least some parts are new such as the battery and casing, and probably (not sure) the screen. Other brands do repair instead, and lets you wait for around 3 days.

My only gripe at that time when I went there is that the CS (and subsequently the manager) said "it is a new set and NOT a refurbished one" which is misleading to me, and that Technical Service Centre is Apple and not SingTel. lolz

Oh, and the original set - you won't be able to get it back once you surrender it - they said it is policy. I tried though, and failed.

Anyway, just bring it back tomorrow and thoroughly check it. I understand it really is a hassle (I wasted half a day for that encounter).

Oh, and I wrote to SingTel's Customer Service via their website, got an auto-reply mail that says will reply in 3 working days... It has been 3 working days, and nothing.

 

[battledome64]

To be honest I think companies like to pull a fast one when they can. If it's possible to scam or chop carrot they will do whatever it takes so to increase their revenue as long as they are not caught

 

[shawn_sboi]

To be honest I think companies like to pull a fast one when they can. If it's possible to scam or chop carrot they will do whatever it takes so to increase their revenue as long as they are not caught

There is nothing to be caught. It's also user responsibility to check.

Example,

Do you sign a law agreement paper without reading what is it?

It's a very similar logic here.