REvolut funds restricted, been two weeks.

[goodluckchuck3]

Been a big fan of Revolut and have been using it more frequently—especially the app + card for day-to-day spending. Helps me manage money a bit more discreetly (yes, keeping some stuff under the radar from the wife)

About 4 weeks ago, a friend who owed me money got his bonus and wanted to return $4k. I told him to send it to the DBS account number listed under my Revolut account details (i.e. the one Revolut gives you so you can receive SGD via local transfer).

I received the funds with no issue. Used some of it for expenses, left a few hundred inside Revolut. Everything worked fine.

Fast forward 2 weeks ago (later) —I added $3.8k of my own money into my Revolut account. And then bam—instant fund restriction. I can see the money sitting in my main account, but I can't touch it. Can’t move, withdraw, spend—nothing.

What’s worse? Revolut is now saying it’s because of the old $4k inbound transfer from 4 weeks ago that’s being flagged. So even though I already used and moved that money out long ago, they’re now locking my new funds just because of that previous transaction. Honestly feels a bit... scummy. Why wait until I added fresh funds to freeze it?

So now I’ve got nearly $4k locked and can’t do anything.

They made me go through some basic verification (i explained and they asked for chat history to prove but i am unable to provide any as it was just a simple teleconvo to return money) and initially said it would take less than a day.

Then after a day passed, suddenly it became “extensive investigation, 7 days.”
Now it’s already almost 2 weeks, still the same copy-paste replies from customer service: “We're reviewing it, please wait”.

Support is useless. Live chat just gives template responses, can’t connect to anyone with actual power to help.

Anyone else experienced this? What happened in your case?
Do they ever release the funds eventually, or do I have to escalate? Or how to escalate, only have livechat option + formal complaint email
Any advice on next steps? Super frustrated.

 

[limster]

have you checked with your friend whether he is under investigation by the police?

 

[goodluckchuck3]

have you checked with your friend whether he is under investigation by the police?

chcked, not under any

 

[limster]

chcked, not under any

then have to say you are super unlucky. dunno why you are so special.

If revolut or any financial institution blocked every account that receives a fund transfer of more than $4k, they will be out of business already.

 

[goodluckchuck3]

ya. i also stunned,

have been using revolut without any issues so far.

what is stupid is the livechat agent all dno anything and give template answers, no timeline, no additional info given, just perpetually wait.

 

[reddevil0728]

ya. i also stunned,

have been using revolut without any issues so far.

what is stupid is the livechat agent all dno anything and give template answers, no timeline, no additional info given, just perpetually wait.

Seems like there might be something sus about you / transactions that we wouldn’t be able to tell from the info you have provided.

 

[sibeiTrolled]

About 4 weeks ago, a friend who owed me money got his bonus and wanted to return $4k. I told him to send it to the DBS account number listed under my Revolut account details (i.e. the one Revolut gives you so you can receive SGD via local transfer).

No doubt this was the cause.
Even other brokers are quite fussy about this if you try to fund your account with account other than yours.

Even in past years, revolut subreddit has lots of really incidents whereby accounts were restrictions where unjustified and reasons could not be provided by Revolut and cases were dragged on, some for months.

Some cases were made big by the community and then revolut reddit staff had to step in to help "escalate" most cases, so your isn't uncommon.

 

[BBCWatcher]

No doubt this was the cause.
Even other brokers are quite fussy about this if you try to fund your account with account other than yours.

Actually, Revolut offers a defined payment request option as explained here. Receiving funds from a third party using your (the original poster's) Revolut deposit details (instead of via the "Request money" option) likely raised the red flag.

 

[sibeiTrolled]

Actually, Revolut offers a defined payment request option as explained here

Ohh, didn't knew they offered this. Don't like how they place this deep inside the UI unlike YouTrip where it is more obvious.

Any advice on next steps? Super frustrated.

Are you able to get your friend to send you a screenshot of the fund transfer? And then send it to them with some text history
Right now they are probably waiting for you to provide "evidence" and doing nothing.

Alternatively, does your friend has revo account? Maybe he/she can contact support and mention about your ticket number?
Though that may get his/her account into trouble

 

[reddevil0728]

Ohh, didn't knew they offered this. Don't like how they place this deep inside the UI unlike YouTrip where it is more obvious.


Are you able to get your friend to send you a screenshot of the fund transfer? And then send it to them with some text history
Right now they are probably waiting for you to provide "evidence" and doing nothing.

Alternatively, does your friend has revo account? Maybe he/she can contact support and mention about your ticket number?
Though that may get his/her account into trouble

Technically would be a non issue if the friend just transfer to bank account rather than via this.

 

[sibeiTrolled]

would be a non issue if the friend just transfer to bank account rather than via this

A 4K SGD lesson spread over 2 weeks. Maybe even longer if OP does nothing.

Though, OP friend going through the hassle of adding the bank details that OP provided and sending money that way, potentially risking him or herself is quite spectacular as well.

 

[FlyGuardX]

I always send my friend money on revolut. No issues with that

 

[Mecisteus]

I believe that DBS account is for you only.

There is another appropriate transfer function for friends.

Upon checking, it seems that you can share this account details.

 

[revhappy]

I believe that DBS account is for you only.

There is another appropriate transfer function for friends.

Upon checking, it seems that you can share this account details.

Exactly! The DBS account for funding revolut, is meant to be used for self top up. You are not supposed to use another person's account to top up your revolut. Revolut to revolut wallet transfer is okay, but your method looks like money laundering-> layering.

You should have given him your DBS savings account details to transfer money.

Anyways revolut and other such overseas financial institutions are extremely sensitive, better to use local apps like you trip or even Trust bank.

 

[Mecisteus]

Exactly! The DBS account for funding revolut, is meant to be used for self top up. You are not supposed to use another person's account to top up your revolut. Revolut to revolut wallet transfer is okay, but your method looks like money laundering-> layering.

You should have given him your DBS savings account details to transfer money.

Anyways revolut and other such overseas financial institutions are extremely sensitive, better to use local apps like you trip or even Trust bank.

Initially I thought its for my own funding.

But Revolut allows you to share with others.

But still I think its meant for own funding. If correct, Revolut should put a notice.

 

[reddevil0728]

I always send my friend money on revolut. No issues with that

same approach as TS or different?

 

[sglandscape]

You're suppose to fund it using a same name bank account only. Since your friend sent you the funds, comfirm flagged for likely AML.

 

[jinsatkilife]

user problem and a lesson learnt

 

[reddevil0728]

user problem and a lesson learnt

Wonder what dodgy stuff trying to hide from wife also

 

[goodluckchuck3]

I wasn’t aware that the account number provided is only meant for my own source of funding. If that’s the case, they really should put up a clear notice about it.


Anyway, I’ve been quite busy with work and haven’t had much time to follow up properly.


That said, as of now, 30 May, still going through same carousell, and AI bot template replies without any new substantial info.

I’ve already filed complaints with FIDReC and reported the issue to MAS.


Has anyone else gone through something similar? How did it usually turn out?