Samsung buying experience (Rant)

[White Shader13]

Sorry for the rant but I must say, it was since the Note 7 that I bought brand new Samsung devices and directly from Samsung Singapore until the S22U.

First of all, taking Apple as the benchmark for exemplary pre-order buying, Samsung is so far behind that I look at the situation and go this must be a joke right? While I was lucky I did my preorder for my S22U through Lazada's Samsung official store and the phone came 2 days early, I found it absolutely insane that the redemption card was sent separately which meant additional delivery costs (for samsung), man hours and wastage of packaging. All for another piece of paper.

They say they want to go green by removing the charger and then this happens? It just smells like Samsung is being cheap by removing charger, adapter even screen protector.

Then the redemption process for the pre-order "gifts". Really? While it may sound silly that I am ranting about "Free" items. Since it is a lucky box and we can't choose, why not just send it together with the devices all at one go?

Wait for the redemption card, submit the details. Wait for reply. then wait for the redemption site to go up. After submitting. Wait again.

While I am considered lucky that I managed to get my phone quick. Others who have pre-ordered through Samsung.com are informed that their devices will be delayed. Fuuyoooh. Terribad.

It just seems like Samsung can't get their s**T right when it comes to their fulfillment service so one can only assume their process in the back end needs some shaping up to do.

Samsung, you charge premium prices thus I think it is only fair customers expect premium services. I just hope my Tab S8+ order goes on without a hitch.

To their credit, yes you give us items for early adopters and sell through various portals which makes it complex but I honestly think there is a much better way than it is being done right now. I think many of us would appreciate a simpler buying experience.

End of rant. Share your experience here be it good or bad.

 

[duhduhduh]

I think you cannot use Apple as benchmark.... other than the luxury branded goods, I do not think any other shops can be better than Apple.

Which is why the Samsung premium is not exactly that worth it to be paying for.....

 

[dctcbyl]

I am one of those who ordered from Samsung.com and experienced order delays. It seems like the management over at Samsung won't bother informing their customers about the delay issue and only got to find out over at their Live Chat/Call.

Seeing others who pre-ordered from Lazada/Shopee/Amazon at a later date but already got their hands on the device really sucks. Especially when they get to redeem their $300 eVoucher ahead. Even the clear standing case went out of stock + the voucher gonna expire by 30th April, god knows when they gonna restock those items for redemption

This is my first time buying from Samsung.com and probably my last time.

I'm just weighing the options now to either cancel my order and buy from another platform or jump ship to Pixel 6 Pro

 

[White Shader13]

I think you cannot use Apple as benchmark.... other than the luxury branded goods, I do not think any other shops can be better than Apple.

Which is why the Samsung premium is not exactly that worth it to be paying for.....

Granted Apple just sells the device and doesn't give anything else so it is relatively straightforward for them. However the staff in apple stores are way more professional than SES ones too. To be brutally honest, they feel like either part timers or glamourised ah beng shops. Haha. maybe I got spoilt by Apple.

Agree on the samsung premium part thats why I only bought the S22U and Tab because got good vouchers.

 

[White Shader13]

I am one of those who ordered from Samsung.com and experienced order delays. It seems like the management over at Samsung won't bother informing their customers about the delay issue and only got to find out over at their Live Chat/Call.

Seeing others who pre-ordered from Lazada/Shopee/Amazon at a later date but already got their hands on the device really sucks. Especially when they get to redeem their $300 eVoucher ahead. Even the clear standing case went out of stock + the voucher gonna expire by 30th April, god knows when they gonna restock those items for redemption

This is my first time buying from Samsung.com and probably my last time.

I'm just weighing the options now to either cancel my order and buy from another platform or jump ship to Pixel 6 Pro

I think we can all feel it. The backend feels like damn lost. There is no synergy that's why all the cockups surface.