Samsung no Exchange Policy??? Problem with Note 4

[bankir]

I have had my Note 4 for less than a year and for some strange reason, it keeps on freezing up and restarting by itself. Even right after the "Factory Reset" (Hard Reset), it is still doing that.

I'm not sure what the problem is, I have selectively installed the application and it keeps restarting by itself even when I don't use it.

A lot of times, it just won't wake up from being idle. Unless I pulled out the battery.

I dun think it is because of Lollipop because it was running ok for 2 weeks after running Lollipop. But who knows? Sometimes it does say "Touchwiz isn't responding" and sometimes it just freezes and unresponsive for a couple of seconds (> 10 seconds)

I have searched in google for solutions but nobody seems to be having the same issue with Note 4. Everybody is happy happy with theirs. I'm starting to think that it is a hardware problem.

I called up Samsung and they told me to take it to the service center. Which Service Center do you reckon has the fastest turn around with the brightest technician? Can u advise?

And what's with their no exchange policy? thought Apple has the exchange policy but not Samsung?

 

[seller4]

I have had my Note 4 for less than a year and for some strange reason, it keeps on freezing up and restarting by itself. Even right after the "Factory Reset" (Hard Reset), it is still doing that.

I'm not sure what the problem is, I have selectively installed the application and it keeps restarting by itself even when I don't use it.

A lot of times, it just won't wake up from being idle. Unless I pulled out the battery.

I dun think it is because of Lollipop because it was running ok for 2 weeks after running Lollipop. But who knows? Sometimes it does say "Touchwiz isn't responding" and sometimes it just freezes and unresponsive for a couple of seconds (> 10 seconds)

I have searched in google for solutions but nobody seems to be having the same issue with Note 4. Everybody is happy happy with theirs. I'm starting to think that it is a hardware problem.

I called up Samsung and they told me to take it to the service center. Which Service Center do you reckon has the fastest turn around with the brightest technician? Can u advise?

And what's with their no exchange policy? thought Apple has the exchange policy but not Samsung?

I find Samsung Service Center at Marina Square has the least people. They get things done quite fast.

Samsung repairs your phone. They don't give you a refurbished phone like Apple.

 

[Zaalaa]

Ya marina square is good. Much better than Plaza sing

Sent from my Gameboy Advanced using GAGT

 

[Some-one]

I just repaired my phone in their commonwealth service centre. Next day ready liao. Maybe can try there?

 

[cscs3]

I have had my Note 4 for less than a year and for some strange reason, it keeps on freezing up and restarting by itself. Even right after the "Factory Reset" (Hard Reset), it is still doing that.

I'm not sure what the problem is, I have selectively installed the application and it keeps restarting by itself even when I don't use it.

A lot of times, it just won't wake up from being idle. Unless I pulled out the battery.

I dun think it is because of Lollipop because it was running ok for 2 weeks after running Lollipop. But who knows? Sometimes it does say "Touchwiz isn't responding" and sometimes it just freezes and unresponsive for a couple of seconds (> 10 seconds)

I have searched in google for solutions but nobody seems to be having the same issue with Note 4. Everybody is happy happy with theirs. I'm starting to think that it is a hardware problem.

I called up Samsung and they told me to take it to the service center. Which Service Center do you reckon has the fastest turn around with the brightest technician? Can u advise?

And what's with their no exchange policy? thought Apple has the exchange policy but not Samsung?

Apple always exchange with re con set. Why not just send in for repair?

 

[Lucky177]

Highly doubt they will exchange one for u. Just send in for repair.

 

[derrickgoh]

Apple gives u a reconditioned set i.e. a repaired set. So whats the diff? No one will give u a brand new phone.

 

[big guy]

hi,just share my experience hope it will be useful info.
1) A fake micro sd card can cause that to happend (try use samsung class 10 sd card)or don used sd card if it solve yur problem
2) Some apps is not compatible with lolipop and need to update.

 

[Intrinion]

I find Samsung Service Center at Marina Square has the least people. They get things done quite fast.

Samsung repairs your phone. They don't give you a refurbished phone like Apple.

I believe that iphones now are also being serviced than exchanged.
I also have had good experiences with the Service Ctr at Marina Square - sent it on a friday morning for a screen replacement and got it back at approximately 3pm the same day.

However yours maybe a more serious problem or a problem that requires further diagnostics.