samsung note 3 problem

xiaowei09

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Hi, i have some issue with my note 3 running on 4.3. When i wanted to delete stuff from gallery or snote, it will lag and freeze with black screen and says unfortunantely it stopped.

I have tried to clear cache and data of gallery, also did wipe partition cache, remove the mem card. All the methods don't help. I also did try to factory reset, it did solved the problem but the error will be back again after a few days.

i know it note 5 has already come out but i hope to continue use this phone as i feel that it is a good one. Hope anyone that encounter this issue has solved it and provide me with some solution. Thank you.
 

BraveCloudy

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Mar 12, 2016
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Hi, i have some issue with my note 3 running on 4.3. When i wanted to delete stuff from gallery or snote, it will lag and freeze with black screen and says unfortunantely it stopped.

I have tried to clear cache and data of gallery, also did wipe partition cache, remove the mem card. All the methods don't help. I also did try to factory reset, it did solved the problem but the error will be back again after a few days.

i know it note 5 has already come out but i hope to continue use this phone as i feel that it is a good one. Hope anyone that encounter this issue has solved it and provide me with some solution. Thank you.

Try update the firmware to 5.0?
 
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