Samsung s9plus fingerprint not working

[karkhengsoh]

I am having an issue with the fingerprint scanner. When unlocking the device I get a message saying "The fingerprint scanner is not responding. Try again later."
When I go into setting and go to fingerprint settings I a message saying "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device." Got my phone from starhub from 10th March. Anyone facing this issue too?

 

[karkhengsoh]

Fix the issue after phone restart but this already happen twice

I am having an issue with the fingerprint scanner. When unlocking the device I get a message saying "The fingerprint scanner is not responding. Try again later."
When I go into setting and go to fingerprint settings I a message saying "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device." Got my phone from starhub from 10th March. Anyone facing this issue too?

 

[lenseview]

Fix the issue after phone restart but this already happen twice

Remove your fingerprint unlock. Go into apps, system apps. Search for fingerprint app. Clear all data.

If still got problem. Try factory reset. If still cant, go back samsung.

 

[karkhengsoh]

Agreed, but do you think that there will be an update to fix it? As it's easy to just restart phone, but we paid good money for the phone. however need to restart phone every time if the bug is there and its annoying. I've looked online that s8 had this issue before. Did Samsung fix it for s8?

Remove your fingerprint unlock. Go into apps, system apps. Search for fingerprint app. Clear all data.

If still got problem. Try factory reset. If still cant, go back samsung.

 

[lenseview]

Agreed, but do you think that there will be an update to fix it? As it's easy to just restart phone, but we paid good money for the phone. however need to restart phone every time if the bug is there and its annoying. I've looked online that s8 had this issue before. Did Samsung fix it for s8?

That iam not sure. But so far i havent met any problems for the fingerprint sensor or iris. Been using for unlock and samsung pay.

Edit. But iam on note 8.

 

[deathst]

Agreed, but do you think that there will be an update to fix it? As it's easy to just restart phone, but we paid good money for the phone. however need to restart phone every time if the bug is there and its annoying. I've looked online that s8 had this issue before. Did Samsung fix it for s8?

It seems to be working on my end as well. Likely you are part of the small minority that received some bad sets.

 

[karkhengsoh]

It's a brand new phone, saw other country forum having that issue but no one here talk about it, hopefully it's a software issue that Samsung will fix as many of us will be so lazy to go back down and switch phone

That iam not sure. But so far i havent met any problems for the fingerprint sensor or iris. Been using for unlock and samsung pay.

Edit. But iam on note 8.

 

[karkhengsoh]

Maybe... I'll keep you guys update. One more time I'll talk to Samsung

It seems to be working on my end as well. Likely you are part of the small minority that received some bad sets.

 

[lunzi88]

Haven't encounter any such issue with mine

 

[karkhengsoh]

Haven't encounter any such issue with mine

it seems im the only one in singapore that have this issue?

 

[kruppom]

Happened to me yesterday. Restart phone and ok liao.
So far only once.

 

[karkhengsoh]

So far only happen to me twice. First time is when I first got my phone which is on 10th and ytd which is 12th March. I'll update here if it happen again

Happened to me yesterday. Restart phone and ok liao.
So far only once.

 

[Omnia1]

There was a comment in the XDA forums that this is a software bug that can be addressed for now by switching off the finger sensor gesture (the one that allows you to pull down the notification shade using the fingerprint sensor) . Until Samsung fixes the bug...

Not sure whether it's the same problem but hey, worth a try I guess.

Sent from Samsung SM-T825Y using GAGT

 

[karkhengsoh]

awesome, i saw that which is an issue that S8 face as well. wondering if the s8 got any update with that fix. any idea?

 

[PongRareRare]

Happened to me too. Same as many others, restart the phone can already

 

[karkhengsoh]

Happened to me too. Same as many others, restart the phone can already

how many time did it happen?

 

[PongRareRare]

how many time did it happen?

Once and hopefully that's all

 

[kruppom]

So far only happen to me twice. First time is when I first got my phone which is on 10th and ytd which is 12th March. I'll update here if it happen again

Today happened 3 times. The 3rd time i lazy restart. Will just leave it like this.

 

[karkhengsoh]

Hahaha! Just restart la dont be lazy, Hopefully Samsung do a update on this. Maybe we should email Samsung to inform them about this issue?

Today happened 3 times. The 3rd time i lazy restart. Will just leave it like this.

 

[PongRareRare]

2nd time. Hmm