Successor.
Arch-Supremacy Member
- Joined
- Mar 5, 2008
- Messages
- 11,620
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I have visited your Starhub shop on 21 August between 12-1pm to cancel my subscription for the Homehub, together with the return of the set top box.
I also requested to change to the $39.90 monthly broadband and I was told I will be given a call on the same day once the disconnection is successful.
2 major service failure by StarHub:
1. The staff mentioned to me that the subscription will cease on the same day on 21 August within a few hours, however when I looked at my bill, I was continued to be charged till 11 Sep, a full month worth of homehub subscription. He had informed me that the cancellation of the homehub service has been processed.
To that I also double checked and assure me that nothing else was required on my end. The set-top box was also returned in good order as the staff did not contest to any issues
2. The sales call (to sign up to a $39.90 broadband with 3 Months free) that the staff promised to arrange never came even after 3 weeks. I am already late by 6 months to renew and now your staff had to delay by a further 3 weeks to renew my contract to a cheaper rate.
I will continue to forget about it because you had conveniently ignore and disregard my requests even though I personally made a visit to your shop to cancel my homehub subscription and take up the $39.90 broadband instead.
I also requested to change to the $39.90 monthly broadband and I was told I will be given a call on the same day once the disconnection is successful.
2 major service failure by StarHub:
1. The staff mentioned to me that the subscription will cease on the same day on 21 August within a few hours, however when I looked at my bill, I was continued to be charged till 11 Sep, a full month worth of homehub subscription. He had informed me that the cancellation of the homehub service has been processed.
To that I also double checked and assure me that nothing else was required on my end. The set-top box was also returned in good order as the staff did not contest to any issues
2. The sales call (to sign up to a $39.90 broadband with 3 Months free) that the staff promised to arrange never came even after 3 weeks. I am already late by 6 months to renew and now your staff had to delay by a further 3 weeks to renew my contract to a cheaper rate.
I will continue to forget about it because you had conveniently ignore and disregard my requests even though I personally made a visit to your shop to cancel my homehub subscription and take up the $39.90 broadband instead.
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