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eddy2099sg

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i m not eligible for this 150% promo as not new SB GO user

however, my Guardian transaction 3 days ago using a linked CC was not tracked ... SB say it may take a few days ...

I used my uob cc on Monday and was only tracked on friday. I did write to shopee and they said that it can take between 7 to 10 days.

But just now use my dbs CC and was tracked instantly.

If it still isn't tracked by next week, just submit an investigation. Remember to attach a copy of the receipt when prompted to in the email
 

NTTDoCoMo

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I used my uob cc on Monday and was only tracked on friday. I did write to shopee and they said that it can take between 7 to 10 days.

But just now use my dbs CC and was tracked instantly.

If it still isn't tracked by next week, just submit an investigation. Remember to attach a copy of the receipt when prompted to in the email

You can open Shopback Go and expand the rebate % under the Merchant, it will state which Bank Cards take longer to be tracked.
 

Kain999

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I received email for november stamp card and it shows all stamped and completed and i should get the cashback by 17 Jan. Now still not credited and cannot be seen anywhere. Want to submit misssing also cannot cos not linked to any particular purchase.
 

peppermint7

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I received email for november stamp card and it shows all stamped and completed and i should get the cashback by 17 Jan. Now still not credited and cannot be seen anywhere. Want to submit misssing also cannot cos not linked to any particular purchase.

Oh ya.. I suppose to get $4 oso. Supposed to be in on 17th but didn't receive too

Perhaps can write to them via the stamped email we received weekly during that period. The latest email I can track is dated 3rd Jan. Im using that to write in
 
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peppermint7

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I received email for november stamp card and it shows all stamped and completed and i should get the cashback by 17 Jan. Now still not credited and cannot be seen anywhere. Want to submit misssing also cannot cos not linked to any particular purchase.

Gotten this reply after writing in..

Good day, Shopbackers.

Thank you for reaching out to us at Shopback!

We are regret to inform that there is a delay with our Stamp & Save bonus crediting process due to minor limitation we had at the moment. This issue is projected to be solved by next Wednesday (22 January 2020).

Your understanding is much appreciated. Looking forward to serving you better in the future.

Kind regards,
 

shengliang1981

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Gotten this reply after writing in..

Good day, Shopbackers.

Thank you for reaching out to us at Shopback!

We are regret to inform that there is a delay with our Stamp & Save bonus crediting process due to minor limitation we had at the moment. This issue is projected to be solved by next Wednesday (22 January 2020).

Your understanding is much appreciated. Looking forward to serving you better in the future.

Kind regards,

Somehow the cashback already tracked in my wife's account but my account still not tracked yet.. anyone else have the same issue?
 

tiertime

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Somehow the cashback already tracked in my wife's account but my account still not tracked yet.. anyone else have the same issue?

Not surprising at all... they tend to eat customers rewards when they think we are not keeping track...., u just have to keep calling/ email to "remind" them...

dun say small platforms like this... Even major banks also will also chut this pattern to eat rewards rightfully due to us... esp those rewards suppose to be credited to our accounts a few months down the road...
 

peppermint7

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I see, seems that im not alone. They might be crediting in batches or might run into some technical issues again. For the benefit of doubt, i shall give them one more day before writing in also, haha.


This their reply..

Firstly I would like to apologize as I have mistakenly referred your inquiry with 11.11 Stamp & Save. For Christmas and New Year Sales Stamp & Save, bonus Cashback will be credited by 29 February 2020 to your registered ShopBack account.

======
I'm now confused. I thought the 17th one is for the latest Stamp n save? Lol

Nevermind. Wait till 29th February see how

Update: oh ya I've checked my records and she's correct.
 
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shengliang1981

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This their reply..

Firstly I would like to apologize as I have mistakenly referred your inquiry with 11.11 Stamp & Save. For Christmas and New Year Sales Stamp & Save, bonus Cashback will be credited by 29 February 2020 to your registered ShopBack account.

======
I'm now confused. I thought the 17th one is for the latest Stamp n save? Lol

Nevermind. Wait till 29th February see how

Update: oh ya I've checked my records and she's correct.

I see, thanks for the updates. Lets wait then.
 

peppermint7

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There's no cashback and no click through for Lazada. Anybody knows why? :(


Recently there's a message that lazada will not be paying shopback so shopback will not be paying existing customers with immediate effect. Something liddat.

I remembered it mention new customers still will receive cashback. Existing customers will not.
 

peppermint7

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Any gotten the cashback for "Christmas & New Year Stamp & Save"?

Ive wrote in. This is their reply

Thank you for contacting ShopBack.

I'm so sorry for the inconvenience caused. As we get the update from our relevant team that your reward bonus will only be credited by next Monday. Kindly keep in view for the bonus on next Monday. If you did not received the bonus, kindly get back to us for further assistance.
 
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