Shopback

[oceanicmanta]

Dubious Reasons for Rejecting Missing Cashback

Another set of duff & dubious reasons for rejecting missing cash back claims from ShopBack.

This is after over 2 months of waiting !

Shoppers beware.

"*Rejected: Your Cashback claim was not successful after query with our merchant partner due to one or more of the following reasons:

1. Incorrect submission of missing cashback details
2. Cashback has already been tracked in your acount
3. Cancellations, changes or refunds were made
4. Usage of non-valid discount codes
5. Clicking on the merchant's ads on Google, social media, or other coupon/deal websites, after clicking through ShopBack
6. Not clicking through ShopBack again after facing payment error
7. Order does not meet the merchant's terms and conditions

It is in our best interest to ensure you get your cashback as ShopBack does not get paid for any orders that are not tracked (i.e. "missing cashback").

Thank you for your understanding."

From the CSO's email reply :

"Regarding your query, we would like to inform that for all rejections by the merchant would of the final verdict as we are not to be told of the specific rejection reasons by the merchant. For every transaction that is validated by the merchant, we would be provided with advises on the cashback eligibility. "

 

[senorita88]

mind sharing which merchant was it?

Another set of duff & dubious reasons for rejecting missing cash back claims from ShopBack.

This is after over 2 months of waiting !

Shoppers beware.

"*Rejected: Your Cashback claim was not successful after query with our merchant partner due to one or more of the following reasons:

1. Incorrect submission of missing cashback details
2. Cashback has already been tracked in your acount
3. Cancellations, changes or refunds were made
4. Usage of non-valid discount codes
5. Clicking on the merchant's ads on Google, social media, or other coupon/deal websites, after clicking through ShopBack
6. Not clicking through ShopBack again after facing payment error
7. Order does not meet the merchant's terms and conditions

It is in our best interest to ensure you get your cashback as ShopBack does not get paid for any orders that are not tracked (i.e. "missing cashback").

Thank you for your understanding."

From the CSO's email reply :

"Regarding your query, we would like to inform that for all rejections by the merchant would of the final verdict as we are not to be told of the specific rejection reasons by the merchant. For every transaction that is validated by the merchant, we would be provided with advises on the cashback eligibility. "

 

[hyperbole]

yeah, which merchant? i would like to know too!

 

[oceanicmanta]

Previously with Lazada, now it's Ctrip & Expedia.

don't think it's all the merchant's doing.

it's just the ShopBack tracking system has gotten too sensitive, too many unknown exclusions but not transparent enuf to inform shoppers something maybe wrong BEFORE making purchase.

and after making a missing claim, I dont think ShopBack does anything to investigate what went wrong & simply just pass the buck to merchant to decide.

this has been a long standing issue but ShopBack has not done anything to prevent such situations ...

 

[hyperbole]

i have a lot of transactions with hotels.com with overdue cashback. more than 1 month later still hanging.

 

[oceanicmanta]

if u got a ShopBack confirmation email of the transaction, you shld be fine.

if u dont have that, .... good luck.

 

[hyperbole]

now i record everything.

for hotels.com, they have a weird reference number that is not your order number. i keep those.

 

[Starwalkersg]

I had no problems with lazada and expedia in the recent months. Could it be you'd used a voucher code that does not stack with shopback?

 

[oceanicmanta]

I had no problems with lazada and expedia in the recent months. Could it be you'd used a voucher code that does not stack with shopback?

nope, never used any promo code whatsoever or anything like that

no refund, no cancel, no changes, no error payment either

5. Clicking on the merchant's ads on Google, social media, or other coupon/deal websites, after clicking through ShopBack - seriously ??

 

[beautyseek]

I booked hotel via shopback on agoda but realised after clicking through that i will not be charged now although i key in credit card details... can only pay in local currency at hotel upon checkin. Wondering why and if i had blur blur missed clickijg something. Does anyone know if it is like this with agoda - cannot pay now? I was thinking if i can pay now via StanChart card to enjoy 7% (stack with shopback)?

Also no cashback pending from my agoda booking. I got it for hotel.com for abother booking made minutes apart.

 

[swordspirit]

I booked hotel via shopback on agoda but realised after clicking through that i will not be charged now although i key in credit card details... can only pay in local currency at hotel upon checkin. Wondering why and if i had blur blur missed clickijg something. Does anyone know if it is like this with agoda - cannot pay now? I was thinking if i can pay now via StanChart card to enjoy 7% (stack with shopback)?

Also no cashback pending from my agoda booking. I got it for hotel.com for abother booking made minutes apart.

they shld have an option to pay now or later. but if pay at hotel, cant get card discount. agoda dont allow stacking cc with shopback

 

[beautyseek]

they shld have an option to pay now or later. but if pay at hotel, cant get card discount. agoda dont allow stacking cc with shopback

Thanks. I suspect it is becos i click through shopback that is why no pay now option... should just forget about the shopback, silly me!

Too greedy. End up did not get StanChart7% and also did not get cashback for shopback (do not see this pending)...

 

[zumaba]

also feel Shopback sucks.

for such a biz model, din think it can survive long.

 

[drivers]

Just sign up for shopback today and make a purchase at Lazada for a atx casing.
Suprise to see i already got a cashback within an hour!!!

But can only redemm it after 76 Days.... lol!!!!
At least got some $$ back.... not bad.

 

[ska13a]

Just sign up for shopback today and make a purchase at Lazada for a atx casing.
Suprise to see i already got a cashback within an hour!!!

But can only redemm it after 76 Days.... lol!!!!
At least got some $$ back.... not bad.

so fast, funny other item purchase are not track yet

 

[yunhyea]

shopback for iherb

hi,

anyone use shopback and link to iherb before ?
can i still use iherb referral when checkout ?

thanks.

 

[zumaba]

recently I have had a few lazada purchase via Shopback, but Shopback gave all reasons for not giving cash back, eg. coupou used not approved by lazada etc etc.

avoid Shopback!

 

[hyperbole]

You should only use the coupon codes listed on the ShopBack website.

ShopBack has always given me the rebates I'm entitled to. But sometimes really have to chase until blue in the face.

 

[zumaba]

You should only use the coupon codes listed on the ShopBack website.

ShopBack has always given me the rebates I'm entitled to. But sometimes really have to chase until blue in the face.

those are just official coupon codes from DBS etc, why not approved by ShopBack? who got so much time to check just for the sake not be played out by Shopback?

or Shopback just want to make sure we wouldn't use any coupon codes?

 

[hyperbole]

You want their rebates, you play by their rules. It's really that simple.