pretty dissed off with Shopback for this year. frustrating experience. most of the transactions don't get tracked, when I never had issue before this year (used since 2015). Followed all steps and even to the extent of clearing all cache and login before clicking thru either via the shopback website, chrome extension or mobile app but still don't track.
i reverted back to rebatemango and tracking is almost instantaneous. Shopback is where it is now cos it's 'branded'. only thing working fine now is Shopback Go. all other online transactions mostly are pretty much off.
I had been using ShopBack and probably only have few transactions that were not tracked. Usually would be reverted after logging missing claims. Can't be sure for Taobao purchases as usually I would buy quite a bit of items and didn't make an effort to check cos of the small amount.
I do not have much problems until end Nov recently. All my reservation bookings were not tracked. Mind you... It was still fine for reservation bookings just a week earlier. I filed for a missing claim for one of my Quandoo reservation booking, but was given a much lower amount than the lump sum amount. I wrote it to check and was told "That is because your Missing Cashback claim case has been rejected initially and we do not get paid from the Merchant as your sales is not attributed to Shopback. However, on goodwill basis from our backend team, they have credited the Cashback in to your Shopback account based on their quota.
Anyway, I have adjusted the Cashback based on S$4 Cashback for you and it will be reflected in within 24hrs as Pending."
First time I hear this "goodwill" actually. And 2 cases are still in "Investigating" stage even though submitted the missing claim about the same time.
And... My most recent transaction on 23-Dec-18 from Guardian was not been tracked either. Yes. Followed thru the clicks with empty Shopping Cart. Specifically used a discount link which I realized cannot be used for discounted items so had to remove the coupon code when making payment.
So far tracking that is working for me are... Quandoo reservation booking using mobile, Qoo10 purchase (tracked $0.02 only) using my regular laptop and ShopBack GO.
Begining to like the ShopBack GO as tracking is almost instant and it will be available within 14 days or so. Only thing is merchants may be limited.