SIMBA Telecom discussion thread

[lohsenglte]

That's true. They don't have CCs so they have to depend on the prepaid model - that they're familiar with at home.

Even if have, the billing issues that occured on some operators (e.g. Zero1, Zero Mobile, TPG) basically made them wary.

 

[lohsenglte]

So better to top up manually in $20 or $100/200 blocks.

Mom wanted to top up $100. I told her she was being silly. Senior plan - at $5 a month, that's a very long time. Also, there's no guarantee that the plans remain $5 in future. SIMBA will have to raise prices to be profitable or end up closing down. In that worst case, if they close down and file for bankruptcy, we won't get any money back. They made clear that there are no refunds.

SIMBA/TPG Senior Plan price lock in until 30 Nov 2024. It's clearly stated in the CIS.

So if you topup $100 and get additional $25, it'll be 25 months of service at $5/mth.

Just nice about 2 bill cycle before the price change if any.
Remember, the Senior Plan was supposed to increase from $5 to $10 in July 2021, but they extended by over 3 years, so we dk whether they'll extend again or not when time comes.

 

[firesong]

SIMBA/TPG Senior Plan price lock in until 30 Nov 2024. It's clearly stated in the CIS.

So if you topup $100 and get additional $25, it'll be 25 months of service at $5/mth.

Just nice about 2 bill cycle before the price change if any.
Remember, the Senior Plan was supposed to increase from $5 to $10 in July 2021, but they extended by over 3 years, so we dk whether they'll extend again or not when time comes.

You raise a good point.

I note the CIS also has the clause right at the bottom that reads " SIMBA Telecom reserves the right to amend these SIMBA Seniors Go Digital Plan terms at any time by posting the amended terms within its website." Terms and conditions also defines ' "plan" or "mobile plan" means your plan for each of the service(s), the terms and conditions of which may include a minimum term, monthly fees and call charges as amended from time to time. '

Guess it's a matter of risk assessment. To be fair, SIMBA has more sunk cost because of infrastructure, but as mentioned 2y earlier in this chat when TPG was split off because of the Vodaphone merger in Australia, they didn't want to include TPG Singapore in the acquisition/merger. Was thinking that this push for consumers to pump in credit is really to provide cashflow for operations and sustainability - and customers are bound for at least the amount of money they inject. $100(+25) means that, at current rates, customers are signalling they will stay until Oct 2024 provided it remains $5. Though I do think that raising the costs on seniors will attract some backlash, even a simple move like imposing GST on the subscriptions can cause the sunk credits to be difficult to clear.

My mom's not that old, but for those with older parents, I wonder what happens if the parent passes on during the period you have topped up for (assume 25 months with $100). SIMBA states no refunds in their policy, so do we assume that's the case in the event of death? They don't currently support line transfers, so even a simple act of transferring the line to a living relative may be problematic.

 

[Edz_Sg]

Had just top up $100 for my dad's senior plan ^^ hope to see the $25 coming in on the 10th Aug

 

[jinsatkilife]

this sounds fishy

do they have cashflow problem? why would they do this?

cut 25% cashflow when they are already struggling

if TPG shutdown, can u withdraw the $100?

 

[twosix]

this sounds fishy

do they have cashflow problem? why would they do this?

cut 25% cashflow when they are already struggling

if TPG shutdown, can u withdraw the $100?

If u r worried, u can walk away...

 

[888blancgmail]

Oh no! You mean the extra data will be automatically deducted from the Account Balance on a pay per use basis without any input or acknowledgment from the phone user? Eg a pop up that says "you have exceeded..... to continue using you may wish to click here to.....?
In the same vein is it like that for roaming after the free data is fully utilized? Ie free 2 GB finish then just song song continue taking from the ac account balance? If so, a zillion thanks for your information, I was totally not aware of the excess usage mechanism!!

SIM Only Plan 50+50GB, will get sms once reached 80%, 90% n Exceed data.

E.g
You have used 80% of your Local Data quota on your SO50GB hp#. For more Local Data, please recharge your Account Balance. $1/GB excess charges will be deducted from your Account Balance. Next plan renewal 27/03/2022.

You have used 90% of your Local Data quota on your SO50GB hp# . For more Local Data, please recharge your Account Balance. $1/GB excess charges will be deducted from your Account Balance. Next plan renewal 27/03/2022.

You have used up Local Data quota on your SO50GB hp#. For more Local Data, please recharge your Account Balance. $1/GB will be deducted from your Account Balance for excess usages. Next plan renewal 27/03/2022.

It is deduct per 100MB - I cant rem e.g if use 0.5GB till end of yr 30 days, it will deduct $0.50 only.

U can check w SIMBA CS.

U can install SIMBA app on yr hp n try to login - may need OTP.
I think should also get notifications for abv sms too as I saw there is a notification on top right of app.

 

[lml2128]

I am now in Portugal. Roaming works seamlessly and I can even detect 5G signal on my phone. And incoming and outgoing calls to Singapore is free via Simba voice app, as long as you are connected to mobile data or WiFi. I can even call to Malaysia using my free IDD minutes. I'm using SIMBA super roam $25 plan.

 

[sullycoin]

If you would like to top up your SIMBA account during this promotion, Shoppee has a bunch of 8.8 vouchers (like $2 off $30) that you can use to save some more money.

 

[xenon672]

I think can port from prepaid any Telco to postpaid TPG now

These are the replies

---

Dear Customer,

Thank you for contacting TPG Customer Experience.



Please see proper steps on how to port-in a prepaid to postpaid sim

1) Customer needs to go down to TPG Official Dealers offering Prepaid Services
2) Customer needs to bring their ID documents & provide their SIM ICCID (sometimes they may need to call their provider to get their ICCID)
3) Customer will sign-up for prepaid account and port-in his prepaid number
4) Then with Dealers help, the customer will need to do a 50GB SIM Only Plan registration
5) Once the prepaid number is ported over, our system will migrate them automatically to the 50GB Postpaid

Important Things To Note

a) Only 1 time charge of $10
b) All transactions done on the same shop & on the same day
c) If the porting encountered an error, the account will remain on a prepaid plan until we get the porting to be successful

Please note that porting of an existing prepaid mobile number from different telco to TPG 50GB SIM only Plan is only applicable to TPG authorised dealers offering Prepaid Services only. The Mobile Number Porting request is available only for new TPG sign-ups.


Let us know should you require further assistance.

Thank you for your continuous support.

Kind Regards,

---

Dear Customer,

Thank you for contacting TPG Customer Experience.


Porting of a prepaid number from different telco to our 50GB Postpaid is now available. This function is applicable to TPG Official Dealers offering Prepaid Services only.

Kindly bring the ID documents & provide the SIM ICCID (You need to call you current provider to get the ICCID).

Let us know should you require further assistance.

Thank you for your continuous support.

Kind Regards,

Telco Asking for ICCID Number of the existing SIM card is a problem for many. Android phones used to have a feature that shows but I think since upgraded Android versions, after version 10, have been mentioned as not having this feature, one can use an Android App from Google Playstore...which is named "Sim Card" .....I tried a few apps until I found this, that shows the iCCID number. The app will show the ICCID number of that SIM card, within the phone which is running the App. The ICCID is like a SIM card ID number that can be with a 19 or 20 or 21 digits long. So its easy in that sense. It's ridiculous that I had to switch from M1 to another telco because newer phones cannot take my 10 year old SIM card that is the "medium size" cut from an older large SIM. SO a new telco gives a new SIM which can be "broken" easily to different SIM card sizes right down to smallest "nano" size. As a long time customer of M1 it is not my loss but M1's ( and other telcos) that charge customers to get a SIM card that fits newer phones. M1 wanted to charge me about $37 for a replacement SIM...NO reasons were accepted that newer phones cannot accept OLDER SIM cards...Also M1 is losing customers who want to sign up by charging a "caller ID fee" of about $5 in addition to stated plan prices..which is not Customer friendly.

 

[sullycoin]

Telco Asking for ICCID Number of the existing SIM card is a problem for many.

Ummm, isn't the ICCID number printed on the back of every SIM card? You could just take the SIM card out of your phone & read the number...

 

[firesong]

Ummm, isn't the ICCID number printed on the back of every SIM card? You could just take the SIM card out of your phone & read the number...

To be fair, I am guessing his card is old enough that the number becomes hard to read over time. It might have faded away.

Or if his current SIM card was cut from the micro-SIM size (he mentioned he doesn't have nano-SIM), the ICCID may have been cropped out. Unless he retained the full SIM (the Credit card size), he may not have his ICCID.

I know that Singtel was quite stingy about SIM Cards - even had to pay when my Nokia 3210 was stolen before. It stung cos the other telcos usually give free SIM replacement if you lose your phone, so it was a multiple whammy then: had to pay for new phone and new SIM Card.

From his post, it seems that "SIM card" is a way to generate revenue.

 

[heughoghap]

Anyone using Simba SIM for router wifi ? How do u monitor the data balance on the SIM card and how to top-up ?

 

[firesong]

Anyone using Simba SIM for router wifi ? How do u monitor the data balance on the SIM card and how to top-up ?

You can still monitor using the web site or the My SIMBA app on your phone.

https://topup.simba.sg/

 

[lohsenglte]

Ummm, isn't the ICCID number printed on the back of every SIM card? You could just take the SIM card out of your phone & read the number...

Nope.
Afaik, SingTel MVNOs don't show the ICCID, at least entirely.

For example, on ZYM, the card only show "xyz".
While on the plastic card, it shows "ONE52501-xyz", where xyz is a 10-digit card number.

For SingTel Prepaid, it is "RZ52501-xyz".
The actual packaging shows the "RZ52501-xyz" and "896501-abc".
I wrote "abc" instead of "xyz" because it's entirely different set of number, and "896501-abc" is the ICCID.

And oh, the ICCID is not 15 digits long, it's typically 18-22 digits long.

 

[kwekad00]

Anyone know how to rectify?
I just port over to SIMBA yesterday. But the network signal is consistently at 1 bar LTE. I can’t even load a webpage properly when outdoor.
I am using iPhone XS MAX and have done the APN setting to TPG and leave blank for the rest.
Pls any kind soul.

 

[sango65]

Anyone know how to rectify?
I just port over to SIMBA yesterday. But the network signal is consistently at 1 bar LTE. I can’t even load a webpage properly when outdoor.
I am using iPhone XS MAX and have done the APN setting to TPG and leave blank for the rest.
Pls any kind soul.

Have you tried to restart your iphone?

Anyway, this my settings: -

 

[lohsenglte]

Anyone know how to rectify?
I just port over to SIMBA yesterday. But the network signal is consistently at 1 bar LTE. I can’t even load a webpage properly when outdoor.
I am using iPhone XS MAX and have done the APN setting to TPG and leave blank for the rest.
Pls any kind soul.

Have you tried to restart your iphone?

Anyway, this my settings: -

Did u enable VoLTE too?

 

[sellbuyboy]

After exceed data will charge huh???

 

[Habrosus]

Anyone know how to rectify?
I just port over to SIMBA yesterday. But the network signal is consistently at 1 bar LTE. I can’t even load a webpage properly when outdoor.
I am using iPhone XS MAX and have done the APN setting to TPG and leave blank for the rest.
Pls any kind soul.

iPhone XS Max with SIMBA line.

Voice & Data > LTE with VoLTE On
APN > All 4 options TPG

Don't forget to restart your phone after all settings done/confirmed.