SIMBA Telecom discussion thread

Charlie_Zhan

Charlie_Zhan

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ekardo said:
is it easy to switch between the $12 and $13 plan ?

how many days notice should I give Simba the instruction?
Click to expand...
relatively easy since can self-service submit request online.

need to submit before 25th day of your current $12 plan billing cycle.

https://account.simba.sg/

  1. SIMBA subscribers are eligible to Change Plan on Days 1 to 25 of the plan cycle with a valid renewal. Suspended Plans are not eligible to Change Plan until the Plan is renewed.
  2. Subscribers are required to make full payment for the new plan. Once Change Plan is successful, the new plan will begin instantly. Standard Terms and Conditions of new plan apply. Refer to Critical Information Summary of SIMBA plans.
  3. Once the new plan is activated, the original plan will be terminated and there will be no refund of unused balance. Billing account ID and Wallet Balance of the original Plan remained unchanged.
 
darr

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Yesterday 7pm I submitted port in and collected the sim at the Orchard service center. The person said the sim card is activated and just wait for port to complete.

When I went home I inserted the simba sim card but still shows "No Service" until now 2pm.

I thought when the sim is activated the sim card will be usable with a temporary until the number changed to the port in. This is what I encounter with 8, M1, Cmlink - once sim activated can use immediately no need wait for port in to complete.
 
Habrosus

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darr said:
Yesterday 7pm I submitted port in and collected the sim at the Orchard service center. The person said the sim card is activated and just wait for port to complete.

When I went home I inserted the simba sim card but still shows "No Service" until now 2pm.

I thought when the sim is activated the sim card will be usable with a temporary until the number changed to the port in. This is what I encounter with 8, M1, Cmlink - once sim activated can use immediately no need wait for port in to complete.
Click to expand...
Not all are the same, giving a temporary number.

IMO 7pm a little too late for process to be done last night. Today being a weekday, higher chance then.

Check tomorrow morning for process to be completed, probably about 9am.
 
darr

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darr said:
Yesterday 7pm I submitted port in and collected the sim at the Orchard service center. The person said the sim card is activated and just wait for port to complete.

When I went home I inserted the simba sim card but still shows "No Service" until now 2pm.

I thought when the sim is activated the sim card will be usable with a temporary until the number changed to the port in. This is what I encounter with 8, M1, Cmlink - once sim activated can use immediately no need wait for port in to complete.
Click to expand...

Just an update. Service replied email that porting completed on 14 Mar 5pm. This morning 15 Mar the new sim only activated after 9am. More than 1/2 day of no usable period (from time of old sim actual deactivation)

Not complaining but I have many telcos sims and simba is the only one that has an activated sim that cannot be used immediately and even after porting completed still not usable until next day. Other telcos I have (8,Maxx,Cmlink) the new sim is immediately usable with temporary number and after porting only less than 1hr downtime for the sim to switch to ported number.

I did not immediately need to use the number but awareness for those who needs to have phone access without lengthy disruption.
 
Charlie_Zhan

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darr said:
Just an update. Service replied email that porting completed on 14 Mar 5pm. This morning 15 Mar the new sim only activated after 9am. More than 1/2 day of no usable period (from time of old sim actual deactivation)

Not complaining but I have many telcos sims and simba is the only one that has an activated sim that cannot be used immediately and even after porting completed still not usable until next day. Other telcos I have (8,Maxx,Cmlink) the new sim is immediately usable with temporary number and after porting only less than 1hr downtime for the sim to switch to ported number.

I did not immediately need to use the number but awareness for those who needs to have phone access without lengthy disruption.
Click to expand...
am i imagining things? my calendar today shows 14 march. :unsure:
 
darr

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Charlie_Zhan said:
am i imagining things? my calendar today shows 14 march. :unsure:
Click to expand...
No u not imagining. I night shift lack of sleep lol.

So:
1. Signup online n collect sim 12 Mar 7pm, counter says sim activated (I didn’t insert test on the spot). Later when I reached home I noticed sim “No Service”, unlike many other telcos immediate can use via temporary number.
2. Service emailed say port completed 13 Mar 5pm. Existing sim deactivated.
3. Simba sim only usable 14 Mar 9am.

So downtime more than 12 hours (5pm to 9am). If this your only phone plan or need use otp be aware of this very long downtime.

Other telcos literally zero downtime from existing sim deactivated to new sim switch to existing number, AND new sim usable with temporary number immediately upon activation.

8 is actually the fastest….signup online walk to nearest sim shop collect sim activate and can start use. Zero hour. M1 and Cmlink forced to send via slow “express” postal mail, at least 1.5 day waiting game.
 
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Centronics

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lost my iphone currently using a iphone 7 spare phone... i am getting a carrier error when i enable volte... anyone remember is it working for simba on iphone 7?
 
BBCWatcher

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Centronics said:
lost my iphone currently using a iphone 7 spare phone... i am getting a carrier error when i enable volte... anyone remember is it working for simba on iphone 7?
Click to expand...
Try the My SIMBA Voice app. That might work as a stopgap.

SIMBA still lists the iPhone 7 as a supported VoLTE phone. Have you installed the latest iOS update available for the iPhone 7 (iOS 15.8.7)? Also try a network reset if you still have trouble. Also check the APN.
 
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Habrosus

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I remember once before when the subject of iPhone 7 and 7 Plus VoLTE support came up, I tried on both phones in my hands back then, and I could call out from my Simba lines without using the app.

Not sure where I've thrown them already, so can't check now. No Simba physical SIM card with me now, anyway.
 
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riona

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I'm trying to change my plans and when I log in to check I got this message:

"Dear customer, you are currently on day 19 of your plan.
If you opt to change your plan before the expiry of the subscription period, you will not be refunded. By proceeding, you confirm that you are opting into a new plan and will be directed to the payment page.
As changes to plans can only be made between days 1–25 of an active plan, your new plan will take effect in 19 days. Our system will reflect your updated plan once your next cycle begins."

I don't understand the last part whereby it stated that my new plans will take effect in 19 days... I thought the change will be immediate? Hope someone can help clarify, thanks.
 
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Anyone here who has successfully installed a Simba eSIM on their Samsung Galaxy Watch (any version) with LTE?

Apparently there is a developer mode on the Watch that allows this for a standalone line (i.e., not "number sharing") . But what is one supposed to do after activating the developer mode? Specifically, how do I get the Watch or the Wearable app on the Samsung phone to scan Simba's eSIM QR code directly, without that eSIM being installed on the phone first?
 
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