SIMBA Telecom discussion thread

[qsgsgs]

Maybe they wanted to offer all those low income folks & FWs without credit cards the ability to have a postpaid plan...

Either way, they want to operate a postpaid plan like a prepaid plan (just like M1 did with Maxx, Zero1 did with Jumbo & now Singtel is doing with Heya. Just because it is different to what you think a postpaid plan should be like, does not make it wrong.


I'll argue that's a completely different thing again. Since all these postpaid plans do not have the concept of a 'wallet', you are not paying into the number's wallet, but into your account with the telco/MVNO.

Bottomline, I don't disagree it's a bit of a clunky system. But, clearly SIMBA did this to streamline their operations. They are not a bank. I'm sure it's possible for them to create some system for you to top up odd amounts into but that comes with an upfront cost (to build the system) & a recurring cost (to maintain the system). & do their partners/resellers even want to handle such a system (manage top-ups of 1c because someone accidentally used 1.01GB of roaming data)... All these add up to costs & lower margins in a paper-thin margin game. Or just use the current system, which is also familiar & not different to how prepaid cards have worked for decades in Singapore.

& yes, if you don't like it, don't use it...

It is not difficult or expensive to implement the backend system to allow customers to top-up odd amounts. Don't know why you trying so hard to defend TPG for not having that feature. lol

 

[SibehHL]

We all can make feedback to the service provider but it would be their (business) decision and not just what we think that they SHOULD, SHALL or MUST provide. They are not in a monopolized industry and we as consumers have the choice to pay for that service or select another provider for a similar service.

Put it simply, you want you buy, don't want then don't buy, go find another provider. There are after all no lack of MNO and MVNO in Singapore today.

 

[kelvinti]

I'm back to sg.

Basically, it was an awesome experience with SIMBA data roaming in Malaysia, or Sarawak in that respect! 4G/4G+ all the way. No dropping in connection or downgrade to lower bands.

Of coz, the tested speed is not as fast as in sg but it is good enough and fast enough for all intenet connection usages.

No complaint.

 

[CPTMiller]

How to change TPG prepaid number to a TPG Postpaid line??

 

[louisoh]

i juz got the sim this afternoon.. everything is working, changed apn etc...

but my primary usage for this sim is for overseas roaming (msia).. tried to sms 1218 and get the status on roaming.. its still saying not roaming ready.

In accounts.. i checked that roaming is 'true' aka valid.

support Intl Roaming

true

any1 know how long will the sim be 'roaming ready'?

 

[firesong]

i juz got the sim this afternoon.. everything is working, changed apn etc...

but my primary usage for this sim is for overseas roaming (msia).. tried to sms 1218 and get the status on roaming.. its still saying not roaming ready.

In accounts.. i checked that roaming is 'true' aka valid.

support Intl Roaming

true

any1 know how long will the sim be 'roaming ready'?

A few times in their comments, they have stated this:
a) Ensure that your SIMBA SIM is slotted into your mobile device at least 48 hours before departure.
b) Data settings: Turn on Data Roaming
c) Network selection: Set to Automatic
d) APN settings: Key in TPG to Name and APN
e) SMS <SIMBA> to 1218 to check your SIM roaming status

You might have to keep using the line for at least 48h and then check roaming status after that, sometime Friday morning. If you irregularly use the line, then I'm not sure how it will work.
HTH.

 

[AlvinDj]

i juz got the sim this afternoon.. everything is working, changed apn etc...

but my primary usage for this sim is for overseas roaming (msia).. tried to sms 1218 and get the status on roaming.. its still saying not roaming ready.

In accounts.. i checked that roaming is 'true' aka valid.

support Intl Roaming

true

any1 know how long will the sim be 'roaming ready'?

Make sure you have chosen CELCOM specifically for Malaysia roaming.. The rest don't really work..

 

[shichuanhua]

Hmmm can't seem to activate the sim card, press next the button turned inactiave then nothing happened.

https://registration.simba.sg:8443/activations

 

[zZanyy]

Hmmm can't seem to activate the sim card, press next the button turned inactiave then nothing happened.

https://registration.simba.sg:8443/activations

Was told to only put in the sim card after receiving email of successful activation which took about two working days.

 

[Ye_Rongtian]

Hmmm can't seem to activate the sim card, press next the button turned inactiave then nothing happened.

https://registration.simba.sg:8443/activations

Message their facebook account, call them, or if it is urgent, go to their service centre.

 

[kelvinti]

Strangely, when I keyed in 1218 to check Roaming readiness right after I collected my sim card over the TPG counter at PLQ. It was already stated as "roaming is ready to use"! It was less than 48 seconds after inserting the sim card!

So, I guess the best option is to self collect at the counter and the staffs can do a lot of "Wonders" as well as speeding up everything for you over the counter! LOL!

 

[firesong]

Strangely, when I keyed in 1218 to check Roaming readiness right after I collected my sim card over the TPG counter at PLQ. It was already stated as "roaming is ready to use"! It was less than 48 seconds after inserting the sim card!

So, I guess the best option is to self collect at the counter and the staffs can do a lot of "Wonders" as well as speeding up everything for you over the counter! LOL!

Unless you're porting in your number, in which case you'll have no service even if you self-collect at PLQ.

I like that Zero1 and SIMBA both don't issue temporary numbers and cause problems with iMessage/Facetime/Google Messages. They just take your service down around 11 (that's how you know that porting will happen) and sometime within that window your line will be activated. I remember being up by midnight, and the porting successful email came in about 3+am.

 

[WestGuy]

Unless you're porting in your number, in which case you'll have no service even if you self-collect at PLQ.

I like that Zero1 and SIMBA both don't issue temporary numbers and cause problems with iMessage/Facetime/Google Messages. They just take your service down around 11 (that's how you know that porting will happen) and sometime within that window your line will be activated. I remember being up by midnight, and the porting successful email came in about 3+am.

I actually love those telcos that issue temporary numbers in the transition phase of porting. Can milk the temporary number for 'freebies'

 

[11.11.]

...this morning just ported to simba but cannot make calls(in&out)on my redmi note 9 phone...anyone facing this problem?? volte is enabled but didn't show the logo on the status bar....what should I do?? only way is to install the simba voice app?? data connections is great.

 

[Jurong640]

...this morning just ported to simba but cannot make calls(in&out)on my redmi note 9 phone...anyone facing this problem?? volte is enabled but didn't show the logo on the status bar....what should I do?? only way is to install the simba voice app?? data connections is great.

Why do I have to dial this code on my Xiaomi device?

This is only for a certain type of handsets where the handset had locked the VoLTE functionality. Xiaomi users are required to use the specific *#*#86583#*#* code to disable the carrier check setting.
---

It should work on Xiaomi device to unlock volte and make calls normally without the voice app

 

[11.11.]

Why do I have to dial this code on my Xiaomi device?

This is only for a certain type of handsets where the handset had locked the VoLTE functionality. Xiaomi users are required to use the specific *#*#86583#*#* code to disable the carrier check setting.
---

It should work on Xiaomi device to unlock volte and make calls normally without the voice app

I did that still cannot make calls in-out

 

[firesong]

I actually love those telcos that issue temporary numbers in the transition phase of porting. Can milk the temporary number for 'freebies'

But those numbers will eventually go to real users who will be deprived.

For your personal gain, other people lose out. Not quite fair imo.

 

[firesong]

...this morning just ported to simba but cannot make calls(in&out)on my redmi note 9 phone...anyone facing this problem?? volte is enabled but didn't show the logo on the status bar....what should I do?? only way is to install the simba voice app?? data connections is great.

Redmi Note 9 is on Mediatek. That code on its own is for Qualcomm chipset phones.

Mediatek phones have additional steps, and no guarantee that the additional steps will work.

 

[11.11.]

Redmi Note 9 is on Mediatek. That code on its own is for Qualcomm chipset phones.

Mediatek phones have additional steps, and no guarantee that the additional steps will work.
View attachment 33437

not working...anyway thanks

 

[Jurong640]

not working...anyway thanks

Check with Simba, probably something not provisioned well. Or else, they would ask you to restart phone, or take out SIM card and insert again