SIMBA Telecom discussion thread

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Hi1307

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Hi1307 said:
Does anyone feel like Simba has gotten a lot worse in the past few weeks? 5G feels so much slower than usual
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Problem solved! I was dropping packets like crazy, almost 40% packet loss rate. Emailed Simba support and they told me to add username "TPG" to my APN. Fixed the packet loss issues
 
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acetylcholine

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I am in Japan now and completely unable to connect to any mobile network. Both automatic and manual selection (KDDI) don't work and my phone has been stuck at Emergency Calls Only for the past two days. Anyone else has the same issue? My other Singtel and Digi SIM cards have no issues connecting on the same mobile phone.
 
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kbwang

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acetylcholine said:
I am in Japan now and completely unable to connect to any mobile network. Both automatic and manual selection (KDDI) don't work and my phone has been stuck at Emergency Calls Only for the past two days. Anyone else has the same issue? My other Singtel and Digi SIM cards have no issues connecting on the same mobile phone.
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You new subscriber? I think might need 48hrs before roaming Out of Singapore . Can use Rakuten mobile also.
 
ekardo

ekardo

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This is the sh1t that happen and no one (even from SIMBA) can help you.
I experienced once during my trip to Perth, Phillipines and Vietnam.
U can try popping the SIM card to another phone. I tried that during my last day in Vietnam and surprisingly it worked. (But only on the last day)
 
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JAYSCS

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Asus80 said:
4G/ LTE Bands
singtel: 3, 7 & 8
M1: 3 & 7
starhubs: 3, 7 & 38
simba: 8, 40
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Do you happen to know why my Samsung Tab J is only able to connect to ST 3G not 4G? It is able to connect to M1, Starhub and Simba 4G though.
 
vengence_angels

vengence_angels

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Any idea if simba has minimum period to stay with them?

I ported in on 30 Nov from. Zero1. Now I want to jump back to zero1 but I can't.

Connection is really bad at where I live.

Contacted simba via email and no response. Sigh.
 
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turtle2018

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boonkang said:
Now is 2023.

Last year 2022, I accompanied someone to SIMBA's Kaki Bukit service centre -- to do prepaid porting to SIMBA postpaid $10 plan.

We were told by the SIMBA counter staff that -- there needs to be sufficient money in the prepaid balance -- for the porting (to postpaid) to be successful.
(Personally, I wasn't aware of such requirement -- and I didn't bother to verify w/ IMDA about this.)

At that time the person's prepaid balance was less than $0.50 -- so we were advised to top up.

If it is true that the minimum top up amount is required in the prepaid balance when doing prepaid to postpaid porting...

And the prepaid balance happens to be below this amount prior to the postpaid porting -- then unfortunately for the case of Singtel prepaid -- $11 is the minimum top up amount (nowadays).
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SimCard said:
I have a feeling that the simba staff is trying to play safe.. it could be possible some people come with almost/expired sim cards, trying to port over and failed, then blaming simba for losing their number..

since every telco method to check balance is different, some might not have the prepaid app as well, to ensure smooth porting, the easiest way is to do a minimum amount topup.

Unless someone successfully ports over with $0 balance, we cant confirm if its a scam or not. But I really doubt you need a balance to port over, from the above information...
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My Starhub (Prepaid) line:

Have not topped up for more than a year. Instead, have extended the validity of wallet via *123*200# by deducting $1.40 every 90 days. Remaining value in wallet = $6.16, expiring on 14 Dec 2023.

Last week, sent an online enquiry form to Starhub, to check whether my line is still “active”, whether I need to top-up my wallet before initiating the porting out, & how many working days ahead of wallet expiry date must I initiate the porting out?

Starhub’s e-mail reply: (1) My line is still active, (2) Silent on whether need to top-up wallet, (3) Suggest to port out before your main wallet expires (never answer my specific question on how many ahead)

On 5 Dec 2023 morning, initiated the request from MAXX App to port in the Starhub (Prepaid) line. Within 10 minutes of request, received SMS notifications from both telcos that the request will be processed on 5 Dec 2023. By noon, received SMS from both telcos that “Your request is approved…will be service disruption of up to 3 hours from 11pm during the porting process”. On 6 Dec 2023 morning, received SMS from Maxx that “your number has been successfully ported into MAXX.

Anyway, Starhub's min. top-up via Shopee is $2, so my wallet bal. of $6.16 is still sufficient, even if there is indeed an unwritten requirement of maintaining min. bal. before porting out.
But I think the safest way is, a few days before porting out: specifically ask (via e-mail for record purpose) your prepaid telco whether your prepaid line is "active" & can be ported out based on your available wallet bal. Wait for the reply first before initiating any porting out. For MAXX, even if the porting in is unsuccessful, I can still use the existing MAXX line, but for SIMBA (or other telco) you may lose the $ paid without getting a new line.
 
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dilphinus

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SIMBA data roaming is absolute CRAP.

It didn't work for me in Tokyo last year Nov.

It didn't work for me when I was in Beijing in Sep/Oct this year.

I have been in Beijing since 15 Nov. It worked then. Then suddenly today I got disconnected and can't connect again.

NO changes to any settings.
 
SibehHL

SibehHL

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dilphinus said:
SIMBA data roaming is absolute CRAP.

I have been in Beijing since 15 Nov. It worked then. Then suddenly today I got disconnected and can't connect again.

NO changes to any settings.
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Used up all the 1GB roaming data? Have $$ in wallet for charging?
 
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dilphinus

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SibehHL said:
Used up all the 1GB roaming data? Have $$ in wallet for charging?
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Still have 0.96GB lah.

It's now showing for emergency calls only. Totally disconnected suddenly. When I was talking to a colleague (in Singapore) on WhatsApp.

Restart the phone. Take out sim card, insert again. All totally useless.
 
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jayjay0702

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Received this sms

Good news! SIMBA has added 3 more roaming destinations (a total of 60) and in-flight roaming allowance to your plan. Excess data is at $4/GB only. T&Cs apply.

what’s the inflight roaming???
 
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