SIMBA Telecom discussion thread

[bertrande]

Hello, newcomer to SIMBA. Just realised I cannot send sms to foreign numbers (even if I’m willing to pay for it). Can this be worked around? The services data sheet also says receiving foreign SMS is free and doesn’t mention sending.

 

[A7997A]

Hello, newcomer to SIMBA. Just realised I cannot send sms to foreign numbers (even if I’m willing to pay for it). Can this be worked around? The services data sheet also says receiving foreign SMS is free and doesn’t mention sending.

While roaming or in SG ?

 

[absoluthk]

Is there any way to force BOTH incoming and outgoing call to SIMBA voice app ?
Outgoing can easily turn off at SIM Manager on Android if there is 2 SIM but incoming?

 

[Jurong640]

Is there any way to force BOTH incoming and outgoing call to SIMBA voice app ?
Outgoing can easily turn off at SIM Manager on Android if there is 2 SIM but incoming?

i think you have go to your default app settings in your phone settings.

You can see default message app, can chose either google message or your phone brand message app (i.e Samsung Message.

then you will see default caller, see if you can default to simba calling app

 

[bertrande]

While roaming or in SG ?

In Singapore. I tried SMSing a +86 (China) number. Failed to send.

 

[Jurong640]

In Singapore. I tried SMSing a +86 (China) number. Failed to send.

Hello, newcomer to SIMBA. Just realised I cannot send sms to foreign numbers (even if I’m willing to pay for it). Can this be worked around? The services data sheet also says receiving foreign SMS is free and doesn’t mention sending.

Have you top-up your wallet before sending the sms?

 

[tohchr]

Is there any way to force BOTH incoming and outgoing call to SIMBA voice app ?
Outgoing can easily turn off at SIM Manager on Android if there is 2 SIM but incoming?

Turn off VoLTE.

 

[bertrande]

Have you top-up your wallet before sending the sms?

My wallet is tied to a credit card and they said that’s fine - don’t need to top up as it will automatically be deducted from my credit card. Is that not the case?

 

[Jurong640]

My wallet is tied to a credit card and they said that’s fine - don’t need to top up as it will automatically be deducted from my credit card. Is that not the case?

who is they?

Credit card is only for recurring monthly charges. Not for excess charge. The SMS overseas need to be deducted from your wallet.

You need to top up your wallet to send the sms

 

[bertrande]

who is they?

Credit card is only for recurring monthly charges. Not for excess charge. The SMS overseas need to be deducted from your wallet.

You need to top up your wallet to send the sms

They = the CSO at both Clementi and Thomson booths. I applied for quite a few cards so collected them at two different locations. Asked the same question on wallet to which they both replied it was unnecessary. I will try again thanks much.

 

[Jurong640]

They = the CSO at both Clementi and Thomson booths. I applied for quite a few cards so collected them at two different locations. Asked the same question on wallet to which they both replied it was unnecessary. I will try again thanks much.

These people at the booths are giving incorrect information. If you check back the messages in this thread, you will realise many people use top up wallet balance that letting recurring charge, ad you can top up using shopee, and use shopee coins to offset your top up

 

[bertrande]

These people at the booths are giving incorrect information. If you check back the messages in this thread, you will realise many people use top up wallet balance that letting recurring charge, ad you can top up using shopee, and use shopee coins to offset your top up

Works! Will check out Shoppee topup option thanks!

 

[Jurong640]

Works! Will check out Shoppee topup option thanks!

Your welcome!

 

[hwsstx]

who is they?

Credit card is only for recurring monthly charges. Not for excess charge. The SMS overseas need to be deducted from your wallet.

You need to top up your wallet to send the sms

I knew about overseas needing to use Wallet but have forgotten about it - thanks for refreshing my old brain.

 

[eyz]

my simba need to renew by 4 Sep, i ported out to Maxx on 2 Sep, will the port out be successful?

i received a msg from maxx informing me that the port in will be processed on 3 sep, 1 day before my simba expiry.

will this be possible?

 

[firesong]

my simba need to renew by 4 Sep, i ported out to Maxx on 2 Sep, will the port out be successful?

i received a msg from maxx informing me that the port in will be processed on 3 sep, 1 day before my simba expiry.

will this be possible?

Reading the terms and conditions, they do specify notice 7 business days (i.e. about 1.5 weeks) before the billing cycle.
https://www.simba.sg/terms



By their legal clause, they have the right to bill you for the next month since you left it so late. And yes, porting out is a termination of the service on their end. You just are not the one initiating the termination process, but your destination telco.

In general, because of the way telcos use their billing cycles, and because MVNOs don't refund, better to lose 2 weeks than to pay a whole month cos you're porting too late. They also make a bit of money from customers who regularly port in and out.

 

[uncle_josh]

my simba need to renew by 4 Sep, i ported out to Maxx on 2 Sep, will the port out be successful?

i received a msg from maxx informing me that the port in will be processed on 3 sep, 1 day before my simba expiry.

will this be possible?

Log in to the M1 Maxx app -> account -> port-in to check status

Ask here no use

 

[ramsterhamster]

can someone help me?



im currently travelling in japan and Simba is totally useless. i dont have internet have the time even though my signal is LTE full bar. even when i do have the internet is super slow like ADSL speeds



the KDDI and au networks seem to be really lousy. forget about using the internet while on the go in trains, but even in the Shibya area the network is so slow as to be borderline unusable.



any settings i need to do to improve the situation? or is Simba just hopeless in Japan? am seriously thinking of just getting one of the local overpriced esim because its so difficult to travel without a reliable internet connection

 

[eyz]

Reading the terms and conditions, they do specify notice 7 business days (i.e. about 1.5 weeks) before the billing cycle.
https://www.simba.sg/terms

View attachment 51795

By their legal clause, they have the right to bill you for the next month since you left it so late. And yes, porting out is a termination of the service on their end. You just are not the one initiating the termination process, but your destination telco.

In general, because of the way telcos use their billing cycles, and because MVNOs don't refund, better to lose 2 weeks than to pay a whole month cos you're porting too late. They also make a bit of money from customers who regularly port in and out.

then i go renew liao.

thanks for helping to go through the t&c.

 

[mr168]

can someone help me?



im currently travelling in japan and Simba is totally useless. i dont have internet have the time even though my signal is LTE full bar. even when i do have the internet is super slow like ADSL speeds



the KDDI and au networks seem to be really lousy. forget about using the internet while on the go in trains, but even in the Shibya area the network is so slow as to be borderline unusable.



any settings i need to do to improve the situation? or is Simba just hopeless in Japan? am seriously thinking of just getting one of the local overpriced esim because its so difficult to travel without a reliable internet connection

I'm facing constant disconnection from the network in melaka, malaysia. its so fustrating..

What i have done is resetting the internet on my pixel 8 pro.