That's a mobile line? Then that's easily passed off to someone else to use, I guess that's what they thought. Telcos don't refund unless it's wrong billing, nothing new. Your case is not having to pay more.
Singtel allows change of number so I'd do that. To me is no choice coz I've signed a contract. We know such contracts have been going on for years, sign and pay penalty if really have to cancel. But with Singtel there's a choice to change numbers at a smaller fee. That is, when I sign a line for someone else to use.
Anyway, we're talking about breaking contacts here, yours is refund. I just realized that, too lazy to edit above 2 paragraphs now.
For this case, it's a broadband contract at a different address where there's now no one else there to use. She should've been more aware when signing on the dotted line that these telcos will tok if they can. Never sign with an entitled mindset, only to start a drama when it's actually time for something else but this. Simba has even offered to relocate the address, giving them an alternative instead of a dead No. I read somewhere in the article that she's even looked around for cheaper alternatives before settling on Simba. So she'd a certain sense of awareness while getting herself into a contract, but with the thought that she could break it. Oh well.
