SingPost / SpeedPost BAD Experience [Dec 2016]

Are you also (still) facing similar issue with SingPost/SpeedPost?

  • Yes

    Votes: 3 100.0%
  • No

    Votes: 0 0.0%

  • Total voters
    3

zhengyue

Junior Member
Joined
Dec 8, 2015
Messages
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Very bad experience with Speedpost (Singpost) :(

TL;DR
  • Zero diligence, zero responsibility postmen.
  • If you're still waiting for your parcel after 6.30PM, it won't arrive.
  • "With delivery courier"? It's uncertain.
  • If it's urgent, do not pick this service

Experience
This is the 2nd time.

Got a SMS in the morning (2 days ago):
Your speedpost parcel will be delivered by end of today. If delivery is unsuccessful, you will receive an advice card with collection details.
Parcel status:
With Delivery Courier

Waited until 7.30PM, no doorbell, no ghost, no parcel. Check parcel status again at 8PM, says
"7.26PM - Unsuccessful delivery, Addressee office closed"

What the hell?

NO notice / card slipped through the doors for missed delivery. The status now is updated to
Unsuccessful delivery > Back at Processing Facility.

Very unhappy, called the customer service (no help). They say they will arrange case for this matter and will require another 3 - 5 waiting days to process (wtf). I asked for immediate look on the matter & self collection.

Sent another feedback through their website.

Day 2: still waiting for "processing". It was a gift for my niece's birthday, officially late.

Anyone knows a direct email to an authority we may forward the issue to?
Kanasai. Macam taik. :mad:
 
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