Singtel GOMO CS. Just.... WOW.

[thumbtacked]

It's one thing to be slow to respond, or having no human CS. It's another thing to get this.

Pretty ridiculous how they reply. I was asking if my 5G plan could be switched to the new one (2GB vs 6GB apac roaming. Their reply?

"How are you able to define that it was upgraded?

How did you come up with that idea?

Please enlighten me up

Give me more details so I can assess the situation better"


"Are you unaware that we have multiple types of plans?

That is why I am asking you to provide more details regarding your concern. Right?

Let me ask you this instead

Did you received a promotional after recently via sms?"


No idea which country their CS is outsourced to, but this is ***** ridiculous. Screw you Singtel Gomo. Adios.

 

[gapboy]

why do you need to spam multiple threads with your disgruntled?

 

[thumbtacked]

Because hot in the head right now. Never in my life have I come across such. Wah Kao, even if the CS was unhelpful they kept it cordial and polite, this one straight out challenge the customer.

 

[gapboy]

Because hot in the head right now. Never in my life have I come across such. Wah Kao, even if the CS was unhelpful they kept it cordial and polite, this one straight out challenge the customer.

I understand your frustration.. this place is not for you to make shout-outs... please refrain... thank you

 

[thumbtacked]

I understand your frustration.. this place is not for you to make shout-outs... please refrain... thank you

Cheers bro

 

[Sauron]

Jim guailan leh

 

[thumbtacked]

Jim guailan leh

Exactly. Even the worst of the worst I’ve ever encountered never talk like this, at most keep repeating off a script. This takes the cake.
Ported out.

 

[froztheart]

This is ridculous from the CS. hahahahahah

 

[Mebeater]

Gomo has the worst service ever.