Singtel high ping when connected to Malaysia server

[ssuhuiii]

Yes. You can show the results to Singtel. I doubt they will do anything about it though.

Your one goes through US, much worse than my one which goes through HK.


I think you may want to jump ship to M1 or Starhub after contract expires.

I do not play games so I am still okay with Singtel.

If they can't solve this, I am going to ask for early termination at no charge. So is M1 or Starhub better?

 

[ieatcable]

If they can't solve this, I am going to ask for early termination at no charge. So is M1 or Starhub better?

Better is subjective but I will definitely say M1 and SH are way better than ST for gaming in SEA servers. It depends on the game servers you frequently connect to, along with other factors like customer service and plan bundles. Refer to the sticky thread that xiaofan regularly updates https://forums.hardwarezone.com.sg/...sg-isp-comparison-latest-promo-deals.6665380/

If you have the server IP and want to know before switching, ask the individual ISP threads for ping or traceroute. I will think that M1 is a little more predictable if you are gaming on SEA servers as they peer with a lot of small networks in the 3 major SG IXes.

 

[Henry Ng]

 

[xiaofan]

The posted results by TS are not using this server. Please test with "TIME MY Kuala Lumper" OOkla SpeedTest server. Thanks.

But your test result is pretty good. Singtel has pretty bad latency to this Maxis Cyberjaya OOkla SpeedTest server.

 

[Henry Ng]

The posted results by TS are not using this server. Please test with "TIME MY Kuala Lumper" OOkla SpeedTest server. Thanks.

But your test result is pretty good. Singtel has pretty bad latency to this Maxis Cyberjaya OOkla SpeedTest server.

i do not have this test server.

 

[xiaofan]

i do not have this test server.

You can use OOkla SpeedTest command line. You have done that before.

You can also run traceroute. Thanks.

Download OOkla SpeedTest CLI here.
https://www.speedtest.net/apps/cli
https://install.speedtest.net/app/cli/ookla-speedtest-1.2.0-win64.zip (for Windows)

Then unzip the file and run "speedtest.exe -s 50737" under Windows CMD or Windows Powershell prompt.

My Windows 11 wireless test result.

PS C:\work\networking\ookla-speedtest-1.2.0-win64> .\speedtest.exe -s 50737

   Speedtest by Ookla

      Server: TIME MY - Kuala Lumpur (id: 50737)
         ISP: Singtel Fibre
Idle Latency:    82.12 ms   (jitter: 2.01ms, low: 80.92ms, high: 84.75ms)
    Download:   794.35 Mbps (data used: 941.9 MB)
                253.11 ms   (jitter: 80.72ms, low: 83.56ms, high: 961.56ms)
      Upload:   186.74 Mbps (data used: 305.1 MB)
                252.86 ms   (jitter: 63.03ms, low: 182.17ms, high: 645.64ms)
 Packet Loss:     0.0%
  Result URL: https://www.speedtest.net/result/c/f472eeed-9688-4e41-8ffe-20d8f8949b6c

Tracerouter under Windows 11 (wireless). You can see it goes through HK.

PS C:\work\networking\ookla-speedtest-1.2.0-win64> tracert.exe -4 speedkl.time.com.my

Tracing route to speedkl.time.com.my [223.28.57.66]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  openwrt18 [192.168.50.1]
  2     4 ms     4 ms     3 ms  bb115-66-xxx-254.singnet.com.sg [115.66.xxx.254]
  3    12 ms     7 ms     6 ms  165.21.193.22
  4    10 ms    10 ms     5 ms  165.21.193.21
  5     6 ms     4 ms     6 ms  165.21.138.245
  6     5 ms     5 ms     4 ms  SN-SINQT1-BO403-ae1.singnet.com.sg [165.21.138.85]
  7     5 ms     6 ms     4 ms  203.208.177.213
  8     6 ms     6 ms     6 ms  xn-lhrcl1-bo706.ix.singtel.com [203.208.183.81]
  9    48 ms    50 ms    48 ms  203.208.171.229
 10    40 ms    43 ms    41 ms  ix-be-5.ecore1.hk2-hongkong.as6453.net [180.87.169.8]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15    89 ms    87 ms    93 ms  223.28.43.78
 16    81 ms    77 ms    77 ms  223.28.57.66

Trace complete

Hmm, now the IPv6 traceroute is also better.

PS C:\work\networking\ookla-speedtest-1.2.0-win64> tracert.exe -6 speedkl.time.com.my

Tracing route to speedkl.time.com.my [2001:f40:0:2::496]
over a maximum of 30 hops:

  1     2 ms     3 ms     2 ms  2400:d802:dxx:8300::1 (OpenWRT18 router)
  2     6 ms     4 ms     5 ms  2400:d801:4001:611::
  3     6 ms     5 ms     6 ms  2001:c20:3c00::6
  4     7 ms     4 ms     5 ms  2001:c20:3c00::7
  5     6 ms     5 ms     4 ms  2001:c20:0:3::35
  6     5 ms     4 ms     4 ms  2001:c20:0:3::a
  7     5 ms     7 ms     4 ms  2001:c10:80:2::a21
  8     6 ms     4 ms     4 ms  2001:c10:80:2::915
  9    41 ms    39 ms    55 ms  2001:c10:80:1::3a2
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13   124 ms   125 ms   122 ms  2001:f40:0:2::189
 14    77 ms    77 ms    78 ms  2001:f40:0:2::1a2
 15   120 ms   110 ms   105 ms  2001:f40:0:2::496

Trace complete.

 

[hwzlite]

....

C:\Users\ssuhu>tracert speedkl.time.com.my

Tracing route to speedkl.time.com.my [223.28.57.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms gpon.net [192.168.1.254]
2 3 ms 2 ms 2 ms bb151-192-66-254.singnet.com.sg [151.192.66.254]
3 2 ms * 2 ms 165.21.193.234
4 * * * Request timed out.
5 2 ms 2 ms 2 ms 165.21.139.169
6 2 ms 2 ms 2 ms 165.21.139.134
7 2 ms 2 ms 2 ms 203.208.143.129
8 3 ms 2 ms 2 ms 203.208.158.205
9 195 ms 195 ms 196 ms 203.208.154.70
10 192 ms 193 ms 196 ms 203.208.149.249
11 273 ms 269 ms 278 ms 63.243.188.4
12 367 ms 373 ms 374 ms if-be-77-2.ecore1.epao1-paloalto.as6453.net [216.6.16.6]
13 373 ms 368 ms 372 ms if-ae-11-2.tcore2.sv1-santaclara.as6453.net [66.198.127.27]
14 365 ms 370 ms 368 ms if-ae-0-2.tcore1.sv1-santaclara.as6453.net [63.243.251.1]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * 366 ms 361 ms if-bundle-19-2.qcore2.esin4-singapore.as6453.net [63.243.180.130]
20 368 ms 367 ms 373 ms 223.28.57.66

Trace complete.

You can also tryout the free Cloudflare's WARP (VPN) which might provide optimum peering through Cloudflare's global network, potentially bypassing congested routes.

 

[bert64]

does this thing make sense and is this my traceroute to speedkl.time.com.my?

Yes, and if you look at the hostnames of some of the hops:

12 367 ms 373 ms 374 ms if-be-77-2.ecore1.epao1-paloalto.as6453.net [216.6.16.6]
13 373 ms 368 ms 372 ms if-ae-11-2.tcore2.sv1-santaclara.as6453.net [66.198.127.27]
14 365 ms 370 ms 368 ms if-ae-0-2.tcore1.sv1-santaclara.as6453.net [63.243.251.1]

they mention palo alto and santa clara, your traffic is going to the USA, then back to singapore and then on to malaysia! and you're not even earning any airmiles. That's extremely bad/inefficient routing.

 

[ssuhuiii]

Yes, and if you look at the hostnames of some of the hops:

12 367 ms 373 ms 374 ms if-be-77-2.ecore1.epao1-paloalto.as6453.net [216.6.16.6]
13 373 ms 368 ms 372 ms if-ae-11-2.tcore2.sv1-santaclara.as6453.net [66.198.127.27]
14 365 ms 370 ms 368 ms if-ae-0-2.tcore1.sv1-santaclara.as6453.net [63.243.251.1]

they mention palo alto and santa clara, your traffic is going to the USA, then back to singapore and then on to malaysia! and you're not even earning any airmiles. That's extremely bad/inefficient routing.

Will ST entertain this kind of issue for single user like me? Do you know how long it usually take to resolve?

 

[bert64]

Will ST entertain this kind of issue for single user like me? Do you know how long it usually take to resolve?

Probably not, but no harm in trying.
You should get them to enable IPv6, that might have a different route and will work better for your friend since he won't be constrained by CGNAT with v6.

 

[ssuhuiii]

Probably not, but no harm in trying.
You should get them to enable IPv6, that might have a different route and will work better for your friend since he won't be constrained by CGNAT with v6.

Enable IPv6 is it an easy and fast process? I have request it to ST.

 

[bert64]

Enable IPv6 is it an easy and fast process? I have request it to ST.

It can be, but their v6 support is also severely lacking compared to other providers. M1, Starhub and Simba enable it by default, as do all providers in Malaysia.

 

[uncle_josh]

Enable IPv6 is it an easy and fast process? I have request it to ST.

IPv6 only be enabled for gaming broadband plan

 

[xiaofan]

IPv6 only be enabled for gaming broadband plan

Not true.

I have Singtel native IPv6 for my 5Gbps plan (ONR, bridged manually). Before that, I had Singtel native IPv6 for my 1Gbps plan (ONT).

I had to request native IPv6 through Singtel after changing to the 5Gbps plan (ONR based) last August and it took quite some time. I got Singtel native IPv6 working with the unbridged ONR. After bridging, IPv6 is still working.

For new users (all using ONR now), I am not so sure if IPv6 is already enabled or not (from Singtel backend). Need to get confirmation from the users.

 

[uncle_josh]

Maybe you special customer.
The promoters came to my house to promote Singtel broadband, I ask them got IPv6 anot.
That's what their reply.

 

[xiaofan]

Reference discussions here: Singtel 5Gbps plan and IPv6 (same for 3Gbps and 10Gbps plans)
https://forums.hardwarezone.com.sg/threads/singtel-5gbps-ipv6.7053976/

 

[xiaofan]

Maybe you special customer.
The promoters came to my house to promote Singtel broadband, I ask them got IPv6 anot.
That's what their reply.

Most of the Singtel guys know zero about IPv6.

You can read the above-mentioned thread to know more details.

 

[xiaofan]

Enable IPv6 is it an easy and fast process? I have request it to ST.

IPv6 will not help for your use case. Based on my testing, IPv6 is even worse than IPv4 when it comes to routing to Malaysia.

Your best bet is probably some types of VPN, including gaming VPN for now, and then move out of Singtel after contract expires.

 

[ieatcable]

Will ST entertain this kind of issue for single user like me? Do you know how long it usually take to resolve?

Historically and in my personal experience with ST long ago, not really. Knowing ST business ethics I doubt they would have changed since then. If you get a response, it will likely be another back and forth with a clueless customer service rep. And you lucky they may finally forward your feedback to the network engineers. (Not sure if anyone else has any success in getting ST to make routing changes and want to share your experience here?)

Even if ST do resolve their egress routing issue going to USA or HK, the routes coming from Time to ST likely still route to HK which will bring your ping to 40ms at times, which ST will claim they cannot control. Although Time can solve the routing issues towards ST by forcing their routes out of MY directly instead of HK, this all stems from a very problematic network configuration on ST side that makes it hard for other networks to determine the fastest route. It has been eons but nothing was really improved about this.

Even so, we are not really sure if your game is really hosted on Time network. It will be nonstop chase to get ST to fix the routing as you may connect to other SEA game servers that may have the same issue. Rinse and repeat.

What you can do now while you are still stuck on ST is find a VPN provider and connect to their SG servers before gaming. But again note that even some VPN providers have the latency issue with ST for the same reasons.

With this, I appeal to all customers and potential customers of Singtel or Whizcomms who may be reading this thread to reconsider if you want to be stuck with this crap network for 2 years Times have changed, time to stop thinking of Singtel as a "high end" and the only reliable provider just because they are the biggest and oldest.

 

[bert64]

IPv6 will not help for your use case. Based on my testing, IPv6 is even worse than IPv4 when it comes to routing to Malaysia.

Your best bet is probably some types of VPN, including gaming VPN for now, and then move out of Singtel after contract expires.

Maybe, maybe not. Malaysia is significantly ahead in v6 deployment and Time are a v6-first network with CGNAT for legacy traffic, so even if the route is the same the v6 will be slightly better due to the lack of CGNAT.

v6 would allow the user in malaysia to host services/games which could be connectable directly, which they are unable to do with legacy ip.

If the route for v6 is significantly worse or the specific games in use don't support it then you still have the fallback to legacy IP, so you don't lose anything.