On 27 Sep I bought an iphone XS Max, sliver colour with combo 12. The next day I wanted to change the colour of the phone to space grey. I called 1688 for the request but was told that it could not be done once the order had been placed. However I was told that the order could be cancelled so that I could make a new order with my preferred colour, the space grey. The conditions were, It would take 3 working days for it to take effect and an admin fee of $30 chargeable. I accepted and second purchase was made.
On the day of delivery, TWO phones arrived. I accepted the space grey and rejected the silver one. Informing Ninja Van to return it to Singtel. A call was made to 1688 to enquire about the mixed up. Singtel online advisor told me the order a was in the process of being cancelled as it showed "pending" in their system. And I was assured that it would take effect after a few days.
The next day, Ninja Van contacted me that they had a "failed delivery" and would like to schedule a second delivery. I explained to them that it was a mistake from Singtel and requested the item to be returned to Singtel. They instead told me that they could not do it and advised me to accept the item and return it to Singtel Shop. Of which I agreed and rescheduled the re-delivery.
A few calls were then made to 1688 to explain the situation and to seek help from the online advisor. No help was given as a few of the advisors told me different versions of 'solutions'.
The next day I visited Singtel Shop at Bugis with the Sealed, unopened package containing the Silver Colour iPhone XS Max, to return to Singtel. However they did not accept it, telling me that the item was purchased from online shop. I had to return to online shop. How to return to online shop, I wondered.
A call was again made to 1688 with the help of a staff at the Bugis Singtel Shop. And this time the online advisor assured me that a case would be opened and they would investigate the matter and would contact me in the next 2 to 3 days.
A week passed, nothing heard from Singtel. I called 1688 again to enquire on the matter and to my surprise, I was informed that nothing had been done. No investigation or any sort. And time, again, I was assured that a file would be opened and they would really do an investigation.
More than TWO weeks passed since the day I made the online purchase. Nothing has been resolved. I still have 2 phones (one sealed and unopened in box), I still have 2 combo 12 plans.
I cannot find a proper channel to seek help to resolve this matter as all the Singtel staffs, either online or Singtel Shop, were unhelpful and offer no solutions to resolve this matter.
Meanwhile I am paying for 2 combo 12 subscription which is a hefty sum of money to pay.
I have reasons to believe that Singtel deliberately ignore my request to cancel the first combo 12 plan and make me pay for both!
On the day of delivery, TWO phones arrived. I accepted the space grey and rejected the silver one. Informing Ninja Van to return it to Singtel. A call was made to 1688 to enquire about the mixed up. Singtel online advisor told me the order a was in the process of being cancelled as it showed "pending" in their system. And I was assured that it would take effect after a few days.
The next day, Ninja Van contacted me that they had a "failed delivery" and would like to schedule a second delivery. I explained to them that it was a mistake from Singtel and requested the item to be returned to Singtel. They instead told me that they could not do it and advised me to accept the item and return it to Singtel Shop. Of which I agreed and rescheduled the re-delivery.
A few calls were then made to 1688 to explain the situation and to seek help from the online advisor. No help was given as a few of the advisors told me different versions of 'solutions'.
The next day I visited Singtel Shop at Bugis with the Sealed, unopened package containing the Silver Colour iPhone XS Max, to return to Singtel. However they did not accept it, telling me that the item was purchased from online shop. I had to return to online shop. How to return to online shop, I wondered.
A call was again made to 1688 with the help of a staff at the Bugis Singtel Shop. And this time the online advisor assured me that a case would be opened and they would investigate the matter and would contact me in the next 2 to 3 days.
A week passed, nothing heard from Singtel. I called 1688 again to enquire on the matter and to my surprise, I was informed that nothing had been done. No investigation or any sort. And time, again, I was assured that a file would be opened and they would really do an investigation.
More than TWO weeks passed since the day I made the online purchase. Nothing has been resolved. I still have 2 phones (one sealed and unopened in box), I still have 2 combo 12 plans.
I cannot find a proper channel to seek help to resolve this matter as all the Singtel staffs, either online or Singtel Shop, were unhelpful and offer no solutions to resolve this matter.
Meanwhile I am paying for 2 combo 12 subscription which is a hefty sum of money to pay.
I have reasons to believe that Singtel deliberately ignore my request to cancel the first combo 12 plan and make me pay for both!
