Singtel Port Forwarding Issue

[Toshni123]

Hi folks,

first time poster.

I have a Singtel ONR (Nokia) which I have various port forwarding set up for VPN etc and it works. However I am having problem with port 32400 (for Plex) which is setup correctly but a scan on the public IP side shows it closed.
does anyone know if Singtel block this port?, I tried asking Singtel but they brushed me off. It’s a bit annoying.
Thanks

 

[firesong]

Hi folks,

first time poster.

I have a Singtel ONR (Nokia) which I have various port forwarding set up for VPN etc and it works. However I am having problem with port 32400 (for Plex) which is setup correctly but a scan on the public IP side shows it closed.
does anyone know if Singtel block this port?, I tried asking Singtel but they brushed me off. It’s a bit annoying.
Thanks

Unfortunately, there isn't much anyone can do with the ONR since it's managed by Singtel. Your best bet is to check if UPnP is enabled (though itself a security risk), so that Plex can request the port to be opened.

The ONR is not the property of the user - it is on loan to the user but is the property of Singtel. Singtel controls the ONR, not the user. Therein lies a reason this ONR policy is quite rubbish, although the reason for user security and privacy remains the biggest of them all.

 

[Toshni123]

Unfortunately, there isn't much anyone can do with the ONR since it's managed by Singtel. Your best bet is to check if UPnP is enabled (though itself a security risk), so that Plex can request the port to be opened.

The ONR is not the property of the user - it is on loan to the user but is the property of Singtel. Singtel controls the ONR, not the user. Therein lies a reason this ONR policy is quite rubbish, although the reason for user security and privacy remains the biggest of them all.

Thanks for the reply, the strange think is that when I set the port forwarding it shows as ACTIVE (with TCP/UDP) but a check on the public IP side shows it still closed Which would suggest Singtel is blocking it

 

[xiaofan]

Thanks for the reply, the strange think is that when I set the port forwarding it shows as ACTIVE (with TCP/UDP) but a check on the public IP side shows it still closed Which would suggest Singtel is blocking it

Not using Plex so that I would not be able to test whether Singtel really blocks Port 32400 or not. But I will not be supprised if Singtel really blocks Plex server due to copyright concerns.

Hopefully other Singtel users (either ONT or ONR users) with Plex server setup can chime in to check.

 

[Toshni123]

Not using Plex so that I would not be able to test whether Singtel really blocks Port 32400 or not. But I will not be supprised if Singtel really blocks Plex server due to copyright concerns.

Hopefully other Singtel users (either ONT or ONR users) with Plex server setup can chime in to check.

Thanks, do you know any private port numbers that are open as I cant find any through Singtel ONR. I can change Plex to another one it I understand Singtel keep many ports filtered foe security reasons

 

[xiaofan]

Thanks, do you know any private port numbers that are open as I cant find any through Singtel ONR. I can change Plex to another one it I understand Singtel keep many ports filtered foe security reasons

I do not have issues with port 5201 (iperf3). I am using SIngtel ONT and Asus RT-AX82U here. But you can try that as well on your ONR.

 

[Toshni123]

After asking Singtel why port mapping on the ONR doesn’t work, even after disconnecting my internal router and network they said “ Yes I understand your request is similar to bridge mode feature. Singtel ONR is fixed and as it is closed port to port mapping or bridge mode and the like are not allowed at this time by the system”.
Seems even in router mode its the same as I’m not in bridge mode…..useless.
I asked them for a list of open ports on their system…they said “There are no public ports open on the system as ONR port forwarding, bridge modes and the likes of it was not allowed since March 2022”

 

[loganrunning]

After asking Singtel why port mapping on the ONR doesn’t work, even after disconnecting my internal router and network they said “ Yes I understand your request is similar to bridge mode feature. Singtel ONR is fixed and as it is closed port to port mapping or bridge mode and the like are not allowed at this time by the system”.
Seems even in router mode its the same as I’m not in bridge mode…..useless.
I asked them for a list of open ports on their system…they said “There are no public ports open on the system as ONR port forwarding, bridge modes and the likes of it was not allowed since March 2022”

sigh. another reason to avoid singtel.

 

[firesong]

After asking Singtel why port mapping on the ONR doesn’t work, even after disconnecting my internal router and network they said “ Yes I understand your request is similar to bridge mode feature. Singtel ONR is fixed and as it is closed port to port mapping or bridge mode and the like are not allowed at this time by the system”.
Seems even in router mode its the same as I’m not in bridge mode…..useless.
I asked them for a list of open ports on their system…they said “There are no public ports open on the system as ONR port forwarding, bridge modes and the likes of it was not allowed since March 2022”

Yes, it's a locked down policy.

And frankly, they don't care to support users now. It's likely someone fed back it costs too many resources (i.e., too lazy to do their jobs), so they just unilaterally decided not to support normal router functioning at all. It was expected when they first began this ONR policy since we can't see them doing so anyway. But forcibly blocking consumer router use is something that IMDA should be looking into and sanctioning Singtel for.

I think Singtel customers need to raise awareness and do a mass petition or report to some news outlet if they want to stay with Singtel. And while waiting (cos they will likely never change until their customers leave in large numbers), switch to another ISP that is far less controlling and let your friends know too. Users with ONR forced on them should vote with their wallets. The best part, ONT users will thank you as they can continue to use their ONT and hide behind "No it does not affect me so Singtel very good".

 

[TanKianW]

Yes, it's a locked down policy.

And frankly, they don't care to support users now. It's likely someone fed back it costs too many resources (i.e., too lazy to do their jobs), so they just unilaterally decided not to support normal router functioning at all. It was expected when they first began this ONR policy since we can't see them doing so anyway. But forcibly blocking consumer router use is something that IMDA should be looking into and sanctioning Singtel for.

I think Singtel customers need to raise awareness and do a mass petition or report to some news outlet if they want to stay with Singtel. And while waiting (cos they will likely never change until their customers leave in large numbers), switch to another ISP that is far less controlling and let your friends know too. Users with ONR forced on them should vote with their wallets. The best part, ONT users will thank you as they can continue to use their ONT and hide behind "No it does not affect me so Singtel very good".

Before my bridged ONR suddenly becomes unbridged or blocked without warning due to their change in policy, I decided to cancel my STBB and mioTV, make the jump for M1 earlier. Not that I don't see this coming. Though M1 may have its ups and downs, I can have native ipv6 support and even when its down, I have my failover in place.

Since I do not watch their TV anymore, I just use the money saved for Netflix and Disney+. FTA channels I just "side-load" MeWatch onto my Living room and MBR Nvidia Shield on AndroidTV. No need for ISP's VLAN setup, no need to be lock down on any ISP equipment, just use any equipment I want.​

 

[xiaofan]

Before my bridged ONR suddenly becomes unbridged or blocked without warning due to their change in policy, I decided to cancel my STBB and mioTV, make the jump for M1 earlier. Not that I don't see this coming. Though M1 may have its ups and downs, I can have native ipv6 support and even when its down, I have my failover in place.

Since I do not watch their TV anymore, I just use the money saved for Netflix and Disney+. FTA channels I just "side-load" MeWatch onto my Living room and MBR Nvidia Shield on AndroidTV. No need for ISP's VLAN setup, no need to be lock down on any ISP equipment, just use any equipment I want.​

I can see more and more Singtel ONR users (with ONR bridging) leaving Singtel due to the policy changes.

And I really will not recommend new users to go with Singtel due to this change.

Even for exising Singtel ONR users who are not using bridged ONR, it may make sense to move out as well since the ONR really pose quite some limitations.

I am still sticking to Singtel for now (ONT user with Singtel TV) but I will switch as well if they are going to change the ONT to ONR.

 

[TanKianW]

I can see more and more Singtel ONR users (with ONR bridging) leaving Singtel due to the policy changes.

And I really will not recommend new users to go with Singtel due to this change.

Even for exising Singtel ONR users who are not using bridged ONR, it may make sense to move out as well since the ONR really pose quite some limitations.

I am still sticking to Singtel for now (ONT user with Singtel TV) but I will switch as well if they are going to change the ONT to ONR.

I have come across two instances where the ONT will be replaced.​

• Change of address (at my current place)​
• Replacement of faulty ONT (at my parent's place)​

So I guess if your ONT uplorry, high chance it will be replaced with an ONR too. Both of my experiences had the ONR bridged earlier on. But I will be switching out the STBB at my parent's place when contract end in coming June.

The "uncertainty" of when you will be switching to their ISP managed ONR is a path I will not want to put myself in. The sound advise is still, switch when contracts end.​

 

[xiaofan]

I have come across two instances where the ONT will be replaced.​

• Change of address (at my current place)​
• Replacement of faulty ONT (at my parent's place)​

So I guess if your ONT uplorry, high chance it will be replaced with an ONR too. Both of my experiences had the ONR bridged earlier on. But I will be switching out the STBB at my parent's place when contract end in coming June.

The "uncertainty" of when you will be switching to their ISP managed ONR is a path I will not want to put myself in. The sound advise is still, switch when contracts end.​

The first one is well known -- changing the address will cause the change to ONR.

The second one is new -- I have changed the faulty ONT (due to loose power contact) myself to a ZTE ONT myself, but that was back in Sept 2018. Some others have reported of changing the ONT to the ZTE ONT during the last two years. But I am not so sure if the policy changed as well. It could be indeed Singtel is running low on the ZTE ONT stock.

The ONT can last many years so that I am not that worried for now. But I will monitor the report in the Singtel thread. I will probably switch to Starhub when things happen. My contract will end this Septemeber but I intend to renew the contract with Singtel for another two years.

 

[pigcanswim]

Before my bridged ONR suddenly becomes unbridged or blocked without warning due to their change in policy, I decided to cancel my STBB and mioTV, make the jump for M1 earlier. Not that I don't see this coming. Though M1 may have its ups and downs, I can have native ipv6 support and even when its down, I have my failover in place.

Since I do not watch their TV anymore, I just use the money saved for Netflix and Disney+. FTA channels I just "side-load" MeWatch onto my Living room and MBR Nvidia Shield on AndroidTV. No need for ISP's VLAN setup, no need to be lock down on any ISP equipment, just use any equipment I want.​

Wait a minute.. they can unbridge a bridged ONR?? wth..?

Anyone can share me singtel new policy regarding the bridging of the ONR?

 

[firesong]

Wait a minute.. they can unbridge a bridged ONR?? wth..?

Anyone can share me singtel new policy regarding the bridging of the ONR?

Yes they can unbridge a bridged ONR. They made it abundantly clear that it's an exception to their policy. All that they need to do is to push out the profile from their back end and it'll be reverted to their standard configuration which is unbridged. The ONR is a device managed by them, not the user.

As for policy, contact them and ask, so you can hear it directly from them. They have not published the information.

 

[tingsters]

Wait a minute.. they can unbridge a bridged ONR?? wth..?

Anyone can share me singtel new policy regarding the bridging of the ONR?

Yes they can unbridge the ONR..

cause now i currently in bridge mode... is using ONR...
but once they unbridge the ONR i need to lay cable liao

 

[cstanhwz]

Wow, if SingTel unbridged my ONR, then it is time to change to SH or M1 already when contract expires. Think 500mbps is enough for me.

 

[xiaofan]

I tend to believe Singtel will not un-bridge the existing bridged ONR without any reason (eg: changing address or changing ONR).

In any case, this policy change will lead many existing power users to leave Singtel.

Not so sure if @Singtel can come out and clarify.

 

[firesong]

I tend to believe Singtel will not un-bridge the existing bridged ONR without any reason (eg: changing address or changing ONR).

In any case, this policy change will lead many existing power users to leave Singtel.

Not so sure if @Singtel can come out and clarify.

Recontracting might be sufficient reason - and a terrible time to find out. That's enough uncertainty there. Upon recontracting, termination penalty is a nice hefty full 2y worth of subscriptions payable upfront.

When you accept the new terms and conditions upon a recontract, you signal agreement to being bound to their new terms.

 

[xiaofan]

Recontracting might be sufficient reason - and a terrible time to find out. That's enough uncertainty there. Upon recontracting, termination penalty is a nice hefty full 2y worth of subscriptions payable upfront.
When you accept the new terms and conditions upon a recontract, you signal agreement to being bound to their new terms.

That is a good point.

In any case, SingTel is now highly not recommended to go with for Fibre Internet.

On the other hand, probably SingTel does not care as many users will only complain about wireless performance where Singtel new ones (SingTel mesh router or Singtel Mesh Extender) are quite a bit better than the notoriously bad SingTel AC Plus.

SingTel is also pushing existing users to go with 2Gbps plan, which I call the worst ISP plans in Singapore. Now the SingTel 1Gbps with ONR (can not be bridged) is the second worse one.