Singtel recontract online problem.

[chewchun]

Hi, i recently recontract online to combo YOUTH plan 2.
But i check singtel app its still under combo 2 plan and my data limit is still 2 gb instead of 3gb.
Do i have to activate anything?
I did not get any new sim card; i only receive the new phone and thats it.
Apparently its not activated to the new plan and i cant find the bloody online chat assistance at the singtelshop website.
REALLY NEED HELP....

 

[renfred89]

Hi, i recently recontract online to combo YOUTH plan 2.
But i check singtel app its still under combo 2 plan and my data limit is still 2 gb instead of 3gb.
Do i have to activate anything?
I did not get any new sim card; i only receive the new phone and thats it.
Apparently its not activated to the new plan and i cant find the bloody online chat assistance at the singtelshop website.
REALLY NEED HELP....

You might want to call and ask, i think it will take a few days before your new plan kicks in and the data for the new plan will be pro-rated and adjusted according to your billing cycle.

singtel app may not update that swift..

 

[chewchun]

You might want to call and ask, i think it will take a few days before your new plan kicks in and the data for the new plan will be pro-rated and adjusted according to your billing cycle.

singtel app may not update that swift..

Its been two weeks.
My account still shows im under combo plan 2...
I don't seem to be under the youth plan.
Btw when you recontract you will get reset on the same day right?
This doesn't happen to me,i seem to be stucked on my original plan.

 

[renfred89]

Its been two weeks.
My account still shows im under combo plan 2...
I don't seem to be under the youth plan.
Btw when you recontract you will get reset on the same day right?
This doesn't happen to me,i seem to be stucked on my original plan.

I'm using youth plan too, but the app also didnt indicate youth plan anywhere..

U can also check your youth benefits at singtel's myaccount..

 

[chewchun]

I'm using youth plan too, but the app also didnt indicate youth plan anywhere..

U can also check your youth benefits at singtel's myaccount..

There are no youth benefits indicated too...
But I can confirm that I Recontract Liao as they indicate that I can only Recontract again as early as may 2015.

 

[renfred89]

There are no youth benefits indicated too...
But I can confirm that I Recontract Liao as they indicate that I can only Recontract again as early as may 2015.

oh right, i just checked mine and realised it doesn't indicate too.

I guess the best way to check is still by calling 1688...

 

[chewchun]

oh right, i just checked mine and realised it doesn't indicate too.

I guess the best way to check is still by calling 1688...

1688 is useless, you cant connect to the people and the recorded voice is usless.
BTW can you get the online chat assistance on the singtel shop?

 

[renfred89]

1688 is useless, you cant connect to the people and the recorded voice is usless.
BTW can you get the online chat assistance on the singtel shop?

online chat assistance is only for your purchase-related enquiry, not other enquires related to your plan..

last resort, visit singtel shop lor..

 

[agent007bond]

1688 is useless, you cant connect to the people and the recorded voice is usless.
BTW can you get the online chat assistance on the singtel shop?

If you call 1688 you have to ignore the inner menus and hit 0 to get customer service directly. Like choose "Mobile" then press 0 and see if that takes you directly to customer service.

All those automated voice menus are designed to be so long-winded and complicated so that you get frustrated and throw the phone against a wall. Just find the shortest way through to the CS agents.

PS: You don't need to hear the entire menu before making a choice. As soon as you hear "Press 1 for mobile" just press 1 (just an example btw.. I forgot the actual 1688 menus).