SingTel Red Prestige

[Jas007]

Hi, need help with regards to this membership
from the FAQ :

Who is eligible for the Singtel Prestige programme?
Singtel customers who have an existing Singtel Mobile, Home Broadband or Singtel TV service for at
least 1 year, and have a minimum eligible spend of $250 per month on your Singtel bill for the last 6
consecutive months while maintaining good credit standing, will be automatically enrolled into the
Singtel Prestige programme. Membership is by invitation only.

all conditions met, been paying >$250 for last 9 months

called 1688 to check on why i have not been enrolled, nor invited
each time saying will call back but nothing doing
funny thing, called in to check Red Prestige ...
CSO thinks i'm enquiring on Red Rewards
last call made today, promised call back by 3pm, time came and pass no call
first call, 3 months back ... waited 2 mths and still UFO (claims i did not call)

really frustrated, thinking next step is to write in to escalate but wanna check here first of similar experience, reasons why ?
was told Retention Dept doesn't handle Red Prestige, only CSO ...
is there a way to get to the relevant dept directly ?
TIA

 

[Firestone]

$250 excluding gst?

 

[battledome64]

Any idea if it is $250 excluding GST

 

[eric3743]

Any idea if it is $250 excluding GST

It has to be paying more than $250 (cash value) invoiced amount excluding all free vouchers, gst, handset or recontract, whatever.
This is based on 1 Subscriber and include all accounts under the same name & NRIC.
The said amount must be continuously for at least minimum 6-months period.
If there is 1 month which is less than the said amount, it will be forfeited.. back to square 1.

Do note that SingTel Red Prestige is not entitlement, privileged or given as right.
This is "By Invitation Only".
Basically it target those who subscribe to highest plan and do include other services.
There may have other criteria on this as it may also look into the past payment mode of the said subscriber, that is not poor paymaster.

Once they approved to put you in the list, the Invitation Letter with Prestige Card will be mailed to you.
It is valid for next 6-month period and may review based on your current status in paying the said amount continuously.