Singtel the worst telco i encountered

[Matrock5]

Don’t bother about Singtel. Service sucks to the max. I wrote in and ask for leeway and empathy cos my phone broke down and I needed one. My current contract eligible to re-contract on July and it’s less then 2 months away. Took them 1week just to check and told me cannot Renew.

I have 3 lines with them but no empathy shown at all for my case. Did I ask for such every year come on. Pathetic **** M1 n StarHub plan is so much better.

Even my friend who went online to do her re contract now cannot even get it done. From system to customer service is crap

 

[Ineedacom]

of course, customer service don't give a **** on their $5/hour pay.

 

[Apex]

Outsource CSO don't give a damn and can't do much

Anyway their system also configure in such a way need a lot overwrite and level of approval which unlikely they would do.

 

[bratpig]

Don't be angry. Starhub is no better
I was quarrelling with their cso on a weekly basis
After I cancelled my phone line, my parents' phone, cable and fibre my life is a breeze
Yes, I put the blame solely on their call centre

 

[ColdHardTruth]

Why should Singtel give "leeway"? I'm sure you won't like it if Singtel extend your contract by 2 months making it 26 months or 23 months if you're re-contracting. You could have subscribed to the mobileswop service to cover the extended warranty of your phone, no?

https://www.singtel.com/personal/products-services/mobile/add-ons/swop

 

[watzup_ken]

How would TS know M1 or Starhub is better in this aspect? I hope you are not comparing your experience some time back because these policies may change over time.

 

[Charlie_Zhan]

huh? ownself phone broke down and expect Singtel to bend over for you when it's not their fault for your broken phone then when they are unable to bend over for you means their customer service sucks???? lol. laughable. I don't know what kind of strawberry generation mindset is this.

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