Singtel x4bundle promo during iphone preorder

[exxondus]

Hi all, during the iphone order on 21st sep, we were offerred this bundle of data x4, apple music and mobile swop for $26/mth (can rem the exact price)

Till date. Inhave called in more than 6 times enquiring and the CS are just playing delay tactics. Instead, they added vas that i did not apply to and i had to call in to cancel them.

Did anyone actually received this bundle in their vas yet? Thanks in advance for any info since singtel other than 1688, there is no other way to get help from them.

 

[MZeee18]

Yes. Under my contract, I see the add-ons as per the agreement, Apple Music, Datax4 and Mobileswop

 

[exxondus]

Go down to Singtel shop to enquire.

Ok will try. 1688 just say they escalated, monitoring and call back but most dun. And call will just say tech dpt no reaponse. Hai

 

[StanII]

my addons were reflected later on the same day

 

[exxondus]

my addons were reflected later on the same day

Guess they really playing delay tactics. Cs say needs up to 2 werks to provision this bundle. Anyway already more than 2 weeks le, still not settled.

 

[StanII]

Guess they really playing delay tactics. Cs say needs up to 2 werks to provision this bundle. Anyway already more than 2 weeks le, still not settled.

Why would they wanna play delay tactics then?

 

[exxondus]

Why would they wanna play delay tactics then?

Cos CS prob cant do anythg and know nothing. So just hope either i giveup or miraclously the system pushes the provisioning thru bah. Anyway waited 2 weeks like what 2 of them told me. Waited for some that promised to call me back but never. Till date still dunno whats gg on when can provision for me.

 

[inmyopinion]

Hi all, during the iphone order on 21st sep, we were offerred this bundle of data x4, apple music and mobile swop for $26/mth (can rem the exact price)

Till date. Inhave called in more than 6 times enquiring and the CS are just playing delay tactics. Instead, they added vas that i did not apply to and i had to call in to cancel them.

Did anyone actually received this bundle in their vas yet? Thanks in advance for any info since singtel other than 1688, there is no other way to get help from them.

I collected my phone at Singtel Shop.
Data X4 will appear 1-2 days. Can check via My Singtel apps
Mobile swop - Also included. Can check via My Singtel apps
Apple Music - in a few days. But I already have Apple Music family sharing. I didn't activate despite a few reminders via SMS from Singtel.

I also received email for additional free 12 months free mobileshare via email. I signed up. But waiting for them to come back to me.

 

[spidercyj]

I collected my phone at Singtel Shop.
Data X4 will appear 1-2 days. Can check via My Singtel apps
Mobile swop - Also included. Can check via My Singtel apps
Apple Music - in a few days. But I already have Apple Music family sharing. I didn't activate despite a few reminders via SMS from Singtel.

I also received email for additional free 12 months free mobileshare via email. I signed up. But waiting for them to come back to me.

I also reg for mobile share last Friday but still no sound no picture

 

[exxondus]

It shouldn't take 2 weeks to activate the add on..
Most of my add ons I applied, are activated within the same day if not the next day.

Thats what i thought as well. But they 1 tell me wait 2 weeks. Another tell me stuck order. A few tell me will check and get back and no news. Some say already provisioned but i dun see it in my vas. Instead i see funny things like free trial number filter, etc added without my awareness.

 

[exxondus]

I collected my phone at Singtel Shop.
Data X4 will appear 1-2 days. Can check via My Singtel apps
Mobile swop - Also included. Can check via My Singtel apps
Apple Music - in a few days. But I already have Apple Music family sharing. I didn't activate despite a few reminders via SMS from Singtel.

I also received email for additional free 12 months free mobileshare via email. I signed up. But waiting for them to come back to me.

Hai, dun see those in my vas when i check the app. Also nver receive sms on apple music. Damn sian liaos. Ask CS can talk to their manager anot. All say cant. No other way to escalate. Seriously hopeless leh singtel.

 

[inmyopinion]

Thats what i thought as well. But they 1 tell me wait 2 weeks. Another tell me stuck order. A few tell me will check and get back and no news. Some say already provisioned but i dun see it in my vas. Instead i see funny things like free trial number filter, etc added without my awareness.

Free trial number filter - you use My Singtel apps - drop them a message and tell them to unsubscribe. Or you can unsubscribe it yourself. If not, you occasionally receives text message (sender: STMAlert) like the following which I NEVER did so.

SMS from STMAlert:
<Your phone number> tried to access (http://www.4dmanager.com/result/2018-06-03) at (21-09-2018 22:45). For viewing of past 1 month alerts, please login to access your account through https://myportal.singtel.com

 

[exxondus]

Free trial number filter - you use My Singtel apps - drop them a message and tell them to unsubscribe. Or you can unsubscribe it yourself. If not, you occasionally receives text message (sender: STMAlert) like the following which I NEVER did so.

SMS from STMAlert:
<Your phone number> tried to access (http://www.4dmanager.com/result/2018-06-03) at (21-09-2018 22:45). For viewing of past 1 month alerts, please login to access your account through https://myportal.singtel.com

Oooh so thats the reason why i kept receiving such alerts! Thanks for sharing!

 

[Radagast86]

i also kana same as u, cso say will take 2 weeks to activate. then i keep asking if i will kana charge for my overused data or not. they say no. i called total of 4 times, each time also kan the cso. they also never do anything much.

 

[origamii]

i also kana same as u, cso say will take 2 weeks to activate. then i keep asking if i will kana charge for my overused data or not. they say no. i called total of 4 times, each time also kan the cso. they also never do anything much.

For the Apple Music how to activate it ?

 

[exxondus]

For the Apple Music how to activate it ?

U shld receive an sms from singtel on how to activate if they provisioned correctly

 

[exxondus]

i also kana same as u, cso say will take 2 weeks to activate. then i keep asking if i will kana charge for my overused data or not. they say no. i called total of 4 times, each time also kan the cso. they also never do anything much.

Ya. Damm weird. More than 2 weeks liao in my case. Still no follow up. Thats why i say they prob thk delay and the customer will give up as long they dun get charged.

 

[StanII]

Ya. Damm weird. More than 2 weeks liao in my case. Still no follow up. Thats why i say they prob thk delay and the customer will give up as long they dun get charged.

can you check your sales agreement?

else head down to comcentre and ask face to face.

 

[Radagast86]

Im thinking of escalating our case to their contact centee head. Really getting too much.

 

[spidercyj]

For the Apple Music how to activate it ?

If register correctly, Singtel will send you an sms and it will just open Apple Music.

Once Apple Music opened, you wait awhile and it will say something like billing thru Singtel or Apple then select Singtel and the link should be established