[Software Update] iOS 11.4 Discussions

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speedster4005

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After the update, my phone makes a crackling sound when vibrate is triggered like during incoming calls. Don’t have time right now to do restore to check whether software issue, so I just turned off vibrate option.
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Snoweagle

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metamofia89 said:
Hope you can get it exchanged. You paid a premium for the phone and it should function as well as all iPhone Xs in the world. Don't settle for anything less. Ask them for explanation for whatever decisions they make. Emphasise on customer's satisfaction. Good luck!
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It's a really strange issue, imagine Apple's own iOS corrupting their own camera app. Even a full restore and setting up as a new phone also same issue! The blanking out/freezing is especially prominent in the 'portrait' mode and swiping to other modes will also cause the viewfinder to be completely blur and freeze too.

As long as someone entertains me tomorrow I'll explain to him/her in detail. I even have two videos showing the defect. I'll bring along my X's box just in case there really is an exchange, or maybe the phone will be sent in for repair.
 
netzach

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Snoweagle said:
Wah bro you're really very man! I shall be more insisting tomorrow! :s13:
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Of course man...KKJ also very man lol. :s13:

YOU SHOULD man bro. you've paid good money & gotten a lemon, you deserve what you rightfully deserve!!

:s12::s12:
 
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Snoweagle said:
Whahaha....tomorrow morning I reach Apple Store at 10am and then wait a few hrs to be served cos I'll just walk in direct. See what they'll do to my X then will let u know. :s13:
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All the best, hope they’ll let you have 1-to-1 exchange for your X.
 
Snoweagle

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netzach said:
Of course man...KKJ also very man lol. :s13:

YOU SHOULD man bro. you've paid good money & gotten a lemon, you deserve what you rightfully deserve!!

:s12::s12:
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gkhchay said:
All the best, hope they’ll let you have 1-to-1 exchange for your X.
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gkhchay said:
Aiya, just be assertive & say, “let me talk to your manager since you’re not helping much”.

Works 90% of the time! :D
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Hmm very good points to note! BTW I didn’t get a lemon, bought since Nov 4 last year and perfectly fine all the way until iOS 11.3 and ONLY the default camera app got problem. My 3rd party ones like VSCO and NightCap has no issues using, that’s why so strange.

Really hope will have a once-and-for-all resolution tomorrow and I’m tired of this issue. Only thing is no appointment, might have to wait.

Need to bring box or not?
 
Snoweagle

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Just finished my session at the Genius Bar. When I reached Apple Store 5 mins before opening, there were 3 staff there to make appointments for people and fortunately for me, was told my turn will be at 10:15am, but waited until around 10:40am.

The guy did a diagnostics test for me and now said camera fail, so what they’ll do is to bring my phone in and do a full camera module replacement, then run tests to make sure it’s working, or motherboard issues (if any). If camera issue alone, they’ll just return my phone directly, else they’ll replace the phone with a new one.

I’ve to return to the Apple Store at 1:15pm to collect back my X.
 
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thenakedshades

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Snoweagle said:
Just finished my session at the Genius Bar. When I reached Apple Store 5 mins before opening, there were 3 staff there to make appointments for people and fortunately for me, was told my turn will be at 10:15am, but waited until around 10:40am.

The guy did a diagnostics test for me and now said camera fail, so what they’ll do is to bring my phone in and do a full camera module replacement, then run tests to make sure it’s working, or motherboard issues (if any). If camera issue alone, they’ll just return my phone directly, else they’ll replace the phone with a new one.

Make sure it’s retail box if is replacement. Also, make sure no charges are needed.

Usually they will email you a sort of invoice like email. Inside will contain the conversation you guys had. Make sure they write no charges or something. Just to be sure

I’ve to return to the Apple Store at 1:15pm to collect back my X.
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