Standchart eSaver

[Squaredot]

A supervisor from the bank called me. She said it like "matter of factly" and used the words like "accidentally deducted". I dun think I can accept her explanation. The worse is the way she talked. She sounded as if it is not a big deal after all. To me, she is not taking the opportunity to do damage control. Horrible service.

Yup, their csm is not any better than CSO, in fact worse! No apologies and he make it sound like "it's no big deal, we will be adjusting your account".
If u r gg to deposit money with them, u have to monitor your account closely. Any mistake is possible. Be careful.

 

[koja6049]

looks like the two angmoh bank, sc and citi hire all these cmi cso, csm.....

 

[gnixer]

i have reported this to MAS.
think is a serious glitch or system issue. if here nobody flag out, nobody will check.

Posted with HardwareZone Forums app

 

[hwarzoner]

Just curious, do you have one or two esaver accounts?

2 esaver accts

 

[luvpraline]

i have reported this to MAS.
think is a serious glitch or system issue. if here nobody flag out, nobody will check.

Posted with HardwareZone Forums app

yes, thanks to those who shared this!
hope MAS investigates into it..

just checked as of 4.55pm, still not credited back in.

 

[unhinged_loon]

Yup, their csm is not any better than CSO, in fact worse! No apologies and he make it sound like "it's no big deal, we will be adjusting your account".
If u r gg to deposit money with them, u have to monitor your account closely. Any mistake is possible. Be careful.

It applies every bank out there around the world.

*cough* Wells Fargo *cough*

 

[serious.boh]

I just called in to check too. Apparently is "technical glitch".

Didn't know a glitch can just deduct money like that...

 

[terryhoho]

mine was deducted. i wonder why their glitch don't add $10 to my account.

 

[luvpraline]

mine was deducted. i wonder why their glitch don't add $10 to my account.

lol exactly.

it's a serious glitch leh.. if it makes it to the news, more ppl will distrust SCB..

i better check my account monthly from now on

 

[Clone_]

I got charged for the $10 fee too, had more than $1000.

 

[koja6049]

already 7pm, the charges is not reversed yet

 

[Squaredot]

no deduction from my account, bonus interest in.

same, no deduction either.
If there is, i will not call them. I will call MAS again. I cannot tolerate my esaver account suffer two glitches in 5 months.

 

[tmkedmw]

already 7pm, the charges is not reversed yet

If there is reversal, banks will typically batch process nearer to midnite.

 

[hub8246]

If they deducted from my account and I didnt contact them, will they auto reverse the money back to me?

 

[linusz]

The 10 charge is reflected as line item right?

Sent from Samsung SM-N9005 using GAGT

 

[gnixer]

think affected parties should call mas and report about this

Posted with HardwareZone Forums app

 

[NTTDoCoMo]

Received the reversal.

 

[OceanX]

Just checked. Reversal is in..

 

[koja6049]

finally reversed

 

[OceanX]

The 10 charge is reflected as line item right?

Sent from Samsung SM-N9005 using GAGT

Yes. The transaction shows Fall Below Fee and 10 dollar withdrawal..