Starhub Giga

[Jurong640]

Hey guys, just wondering. Is the 100min call time inclusive of whatsapp outgoing call?

I see that I have used 35min of call time this month, but I make most of my calls using whatsapp.

WhatsApp is using data for voice. It does not go towards your bundled talktime

 

[bjornng]

WhatsApp is using data for voice. It does not go towards your bundled talktime

Hey bro, thanks for your reply. That's exactly what I thought. But my minutes used was 35 min when I made less than 10mins of outgoing call (not whatsapp)!

 

[Jurong640]

Hey bro, thanks for your reply. That's exactly what I thought. But my minutes used was 35 min when I made less than 10mins of outgoing call (not whatsapp)!

that's weird. Did you check your billing cycle correctly?

 

[ceestudent]

This promo really not bad. Better than previous 18$ if use a lot of data

 

[hereiam7788]

This promo really not bad. Better than previous 18$ if use a lot of data

certainly better. only $2 more. no brainer. if not wrong, talktime and sms are more also rite?

 

[davi502]

certainly better. only $2 more. no brainer. if not wrong, talktime and sms are more also rite?

IIRC, this same promo came out mid Jun and scheduled to end by mid Jul, and now got extended to Aug

 

[zhihe1996]

does giga have pay as you roam ? like rcv calls in msia. need extra $ ?

 

[bjornng]

that's weird. Did you check your billing cycle correctly?

yeah I did.. my bill resets on 3 aug so my cycle is 3 jul to 2 aug.

i even went to calculate my total minutes, both normal call and whatsapp:

normal:7min
whatsapp: 16min

still lower than what they recorded as 35min!
have dropped them a message to check..

 

[TsukiSG]

does giga have pay as you roam ? like rcv calls in msia. need extra $ ?

Nope. Only support SMS receiving when oversea.

 

[hereiam7788]

 

[ichinisan]

There are a few questions I would like to ask. It would be great if some here could help.

I understand that the activation date is the start of the billing cycle.

1) If the activation date is on the 1st of the month, and porting over a number is on the 18th, will the billing cycle remain the same i.e on the 1st of the subsequent months? Porting over a number on any day does not affect the billing cycle?

2) Anyone manage to do a transfer of ownership?

3) Lastly, is porting-in available on a Saturday?

 

[vsvs24]

There are a few questions I would like to ask. It would be great if some here could help.

I understand that the activation date is the start of the billing cycle.

1) If the activation date is on the 1st of the month, and porting over a number is on the 18th, will the billing cycle remain the same i.e on the 1st of the subsequent months? Porting over a number on any day does not affect the billing cycle?

2) Anyone manage to do a transfer of ownership?

3) Lastly, is porting-in available on a Saturday?

1. Billing cycle still remains the same. Not affected by port over date. I activated on 1 Dec so my cycle starts on first day of every month. Port in on 13 Jan. My billing still on first of every mth.

3. Maybe others who have better experience can advise you but I had bad experience due to lack of support on weekend. Requested port in from M1 on Fri. Process started on Fri night. However, it was like half done. M1 terminated but Giga not usable. Could not reach Giga on Sat and Sun. Finally reach them on Mon morning and they fix it by noon on Mon.

 

[ichinisan]

1. Billing cycle still remains the same. Not affected by port over date. I activated on 1 Dec so my cycle starts on first day of every month. Port in on 13 Jan. My billing still on first of every mth.

3. Maybe others who have better experience can advise you but I had bad experience due to lack of support on weekend. Requested port in from M1 on Fri. Process started on Fri night. However, it was like half done. M1 terminated but Giga not usable. Could not reach Giga on Sat and Sun. Finally reach them on Mon morning and they fix it by noon on Mon.

Thanks for the info! Btw were you still able to use the phone for data or calls/sms from Fri night till Mon before noon due to the port in issue?

 

[vsvs24]

Thanks for the info! Btw were you still able to use the phone for data or calls/sms from Fri night till Mon before noon due to the port in issue?

Details :

My port in from M1 was not smooth. I requested on Fri and they ported in on Fri night. Giga say M1 rejected. M1 say they did not. Went back to Giga and they tried port-in again on Sat night. This time it was half done. On Sun, calls in and out was OK. Incoming sms OK. But there was no data and outgoing sms. Giga app still shows Giga number instead of port-in number. I had to wait till Mon to connect to live agent who say they will get technical team to check. Problem resolved on Mon afternoon.

 

[BoeingWong]

Can anyone help me to check from the Giga app, how much the IDD Charges to call to United Arab Emirates? Thks in advance

 

[semap1972]

80 cents per min

Can anyone help me to check from the Giga app, how much the IDD Charges to call to United Arab Emirates? Thks in advance

 

[BoeingWong]

So expensive . Thks

80 cents per min

 

[Jurong640]

So expensive . Thks

MyRepublic mobile cost $0.25/min via the talk app.

 

[justln]

My mum's SIM card couldn't make phone calls, can receive and call through Whatsapp.

Contacted Giga, end up is just her 100 call minutes all used up. Any way I can make it so that I get notification when my call time finish?

 

[SibehHL]

My mum's SIM card couldn't make phone calls, can receive and call through Whatsapp.

Contacted Giga, end up is just her 100 call minutes all used up. Any way I can make it so that I get notification when my call time finish?

You can download the Giga App on your phone and check regularly on behalf for your mum, assuming she doesn't know how to.

But if she is IT literate, then she can check the usage for herself.