StarHub MaxInfinity Fiber Optic - Experience

[calvinpohwc]

Anyone still facing "Connection was reset" issue on MaxInfinity? Or intermittant connections on wired?

 

[nuts]

Yes. Many of us face that same issue.

Read more abt it here. http://forums.hardwarezone.com.sg/n...nity-persistant-internet-issue-3663674-9.html

Maybe if everyone logged a case with Starhub, our collective voice will force them to work more quickly to resolve this issue. My case has been ongoing since April.

 

[Kindovic]

for a few days dun have this issue... then yesterday gain got this issue... haiz....

 

[Gribber]

for a few days dun have this issue... then yesterday gain got this issue... haiz....

totally...

 

[LemonT]

for a few days dun have this issue... then yesterday gain got this issue... haiz....

Only browsing has issue? everything else is ok?

 

[MarkChenTW]

Hmm, doesn't work from the router SH provided? I think it's time to call their Hub Troopers. Or try looking at the configuration via the WiFi first.

please call 1633 helpdesk for this.. dont call HT..

 

[Gribber]

Only browsing has issue? everything else is ok?

yes. only on http sites

 

[CoolSilverRider]

sinkies or pinoy also same2 rah.

the last time i called starhub cso:

CSO: hallo my name is xxxx how can I help you.
me: hello, I want to terminate my MOL service please.
CSO: ok. can I have you name and IC for verification
me: [give name + IC]
CSO: OK, I see you have maxonline service. What can I help you with your max online?
me: ........ [CSO is really have super short term memory]

Worst of all is:
Voice: Please enter your 7 digits NRIC number.
Me: xxxxxxx
then later the CSO answer,
CSO: can i have your NRIC number to verify?
me: may i know the digital voice as me to enter for fun is it?
CSO: oh sorry, we are trying to improve the system!
me: since 5 years ago now?
CSO: .......

 

[Kindovic]

yes. only on http sites

ya lor... everything else is ok...
irritating leh... haiz

 

[Orbital]

Anyone can confirm if starhub fibre can co-exist with other fibre services in one home, with 1 TP and 1 ONT ?

 

[ceecookie]

Anyone can confirm if starhub fibre can co-exist with other fibre services in one home, with 1 TP and 1 ONT ?

Yes, you can subscribe to other ISPs using Nucleus Connect as Opco. That will be MyRepublic,SuperInternet and M1.

Take note that your TP has another port which can be utilised by another ONT other than Nucleus Connect

 

[Orbital]

Yes, you can subscribe to other ISPs using Nucleus Connect as Opco. That will be MyRepublic,SuperInternet and M1.

Take note that your TP has another port which can be utilised by another ONT other than Nucleus Connect

Great, thank you very much!
Starhub just denied me to re-contract.. 1 sales, 1 supervisor and 1 technician on the line, all claiming each home can only have 1 fibre service, no more, no less ... all 'jia liao bee' ...

 

[MarkChenTW]

Great, thank you very much!
Starhub just denied me to re-contract.. 1 sales, 1 supervisor and 1 technician on the line, all claiming each home can only have 1 fibre service, no more, no less ... all 'jia liao bee' ...

a TP pt will have 2 ports. as stated by cookie, however... at the begining there was a few that was hit with the issue that only 1 fibre cable is inside.

still do a check with the alternate ISP

as for ONT of NC wise it can be shared by, M1(old plan) , SI, MR, SH

 

[MarkChenTW]

Worst of all is:
Voice: Please enter your 7 digits NRIC number.
Me: xxxxxxx
then later the CSO answer,
CSO: can i have your NRIC number to verify?
me: may i know the digital voice as me to enter for fun is it?
CSO: oh sorry, we are trying to improve the system!
me: since 5 years ago now?
CSO: .......

the thing is the system is screw up this one dont blame the sco :|

 

[Orbital]

a TP pt will have 2 ports. as stated by cookie, however... at the begining there was a few that was hit with the issue that only 1 fibre cable is inside.

still do a check with the alternate ISP

as for ONT of NC wise it can be shared by, M1(old plan) , SI, MR, SH

I didnt tell them initially that I already had MR fibre running. And the worst part is, they told me they double checked my area and it was not even fibre ready...after i told them, then all cock and bull explanation came, '1 home 1 service only', 'TP and ONT only got 1 connection point anyway','my technician confirmed cannot'...

OMG.. Seriously abysmal... Anyway I ceased to argue with them and proceeded to terminate services and as a long time hubber.

 

[Kindovic]

whose starhub fibre optic is down?
mine is....

 

[Humster]

whose starhub fibre optic is down?
mine is....

Mine is down at 1:40am in the morning.

Right now its back up.

They say its only my case.

 

[Zhen Guang]

Is starhub fibre slower as compare to MyRepublic? According to myrepublic, the International speed of starhub is 15mbps cap

I feel that that's no different from a regular cable boardband, as we usually visit international website that requires international bandwidth...

Using speed test to connect to local server (newmediaexpress or etc) doesn't tell us much, as it connected locally

please share your experience with me...

 

[Kindovic]

all i can say is i'm not renewing the contract wif starhub... totally disappointed

 

[Gribber]

Mine is down at 1:40am in the morning.

Right now its back up.

They say its only my case.

truth is you are not the only 1
truth is that is what they always said
truth is the problem is still ongoing

truth is we all know that isn't true.