Starhub Smartsupport phone swapping (2022)

[Amuroraysg]

I have a SH corp line with smart support just wondering if anybody have experience swapping?

If you have an iphone 11pro will they swap you a 13 pro or they will replace an 11 as well?

 

[Charlie_Zhan]

I have a SH corp line with smart support just wondering if anybody have experience swapping?
If you have an iphone 11pro will they swap you a 13 pro or they will replace an 11 as well?

of cos is replace with 11


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[Amuroraysg]

after 3 year they still can find refurbished one? like that a bit sian.. pay month + 250 yet get old phone

 

[reddevil0728]

after 3 year they still can find refurbished one? like that a bit sian.. pay month + 250 yet get old phone

eh. so long as it is not vintage or obsolete as designated by apple. pretty sure is still procurable

maybe it might not be worth subbing to that

 

[Richliao]

after 3 year they still can find refurbished one? like that a bit sian.. pay month + 250 yet get old phone

They also can give you ip12 and you also cannot complain haha...

 

[frizee]

Don’t say 11, iirc last year still found an Xr lol!

 

[aikishi86]

if SH is also using asurion, then good luck to you.

if they got no stock, they claimed that they will give you a like for like device and it will not be iphone. I lost my 11 pro max and they claimed they got no stock and insist on giving me an Oppo, made noise to singtel on fb and whatsapp. in the end, they gave me a S21U.

 

[reddevil0728]

if SH is also using asurion, then good luck to you.

if they got no stock, they claimed that they will give you a like for like device and it will not be iphone. I lost my 11 pro max and they claimed they got no stock and insist on giving me an Oppo, made noise to singtel on fb and whatsapp. in the end, they gave me a S21U.

iOS to non-iOS is like materially different lor

 

[aikishi86]

iOS to non-iOS is like materially different lor

exactly lo, happened last year before iphone 13 release. i was planning to save my recontract for iphone 13PM.

they kept insisting to give me Oppo and say is a like for like. they claimed they will appeal for me, then the next day they offer me Oppo again, they even get someone from their "technical team" to convince me that the Oppo phone is better than my iPhone and that it have 5G blah blah blah. I BTH, so i went to complain on Singtel FB and SingTel team called and settle with me through whatsapp. In the end, they offer me S21 Ultra which i decided to take since it's newer than my 11PM. I didnt buy the swop for my iphone 13PM anyway, it's really a gimmick. Paid for Applecare+ instead.

 

[reddevil0728]

exactly lo, happened last year before iphone 13 release. i was planning to save my recontract for iphone 13PM.

they kept insisting to give me Oppo and say is a like for like. they claimed they will appeal for me, then the next day they offer me Oppo again, they even get someone from their "technical team" to convince me that the Oppo phone is better than my iPhone and that it have 5G blah blah blah. I BTH, so i went to complain on Singtel FB and SingTel team called and settle with me through whatsapp. In the end, they offer me S21 Ultra which i decided to take since it's newer than my 11PM. I didnt buy the swop for my iphone 13PM anyway, it's really a gimmick. Paid for Applecare+ instead.

Even if it is newer, if you are already party of the apple eco system will be hard to change

 

[friedapple]

hmm i had one experience with starhub smart support for 12 pro last year. they could not replace it with the same gold 12 pro in same capacity but they offered me pacific blue instead. i agreed and my smart support was tied to replacement of blue 12pro in future. but the replacement was fine, they did not try to swop with another model or brand. maybe because back then 12pro was the newest phone.

 

[reddevil0728]

hmm i had one experience with starhub smart support for 12 pro last year. they could not replace it with the same gold 12 pro in same capacity but they offered me pacific blue instead. i agreed and my smart support was tied to replacement of blue 12pro in future. but the replacement was fine, they did not try to swop with another model or brand. maybe because back then 12pro was the newest phone.

actually i think applecare+ would be better

 

[ragnarok95]

actually i think applecare+ would be better

Don’t need to actually think. Apple care is 100% better than any local telco swapping service.